| Independent security / no-logs audit | —Not applicableIaaS/PaaS provider—not a no-logs consumer VPN. Request customer audit rights / SOC reports under NDA if needed. | —Not applicableHosting/IaaS, not a no-logs VPN. Public ISO 27001, BSI C5 Type 2, and annual TOM review (TUV Rheinland) instead. |
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| ISO 27001 | ⚠️Vendor claimedVendor publishes ISO 27001 certificate PDF and states ISO 27001 family as a security pillar; also claims 27017/27018/27035. Re-verify cert scope and validity dates in procurement. | ✅VerifiedISO/IEC 27001:2022; public SOCOTEC certificate. Scope: infrastructure, operation, support of Nuremberg, Falkenstein, Helsinki parks. |
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| SOC 2 / SOC 3 | ❌Not foundPublic SOC 2/3 report not found on product pages. Vendor publishes ISAE 3402 report PDF instead—request current assurance package. | ❌Not foundHetzner states focus on ISO 27001 rather than SOC 2 for international market. |
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| ISAE 3402 | ⚠️Vendor claimedCertificate/report PDF linked from data-protection resources page. | Not listed |
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| GDPR / EU data protection | ⚠️Vendor claimedEU/Italian entity; services designed under GDPR; CISPE Code of Conduct claimed; processor terms in cloud T&Cs. | ⚠️Vendor claimedGerman entity; public privacy policy, Art. 28 DPA, TOMs, subprocessor list. Customer remains controller for data on rented systems. |
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| US CLOUD Act exposure (indicative) | ⚠️PartialItalian entity, no known US parent, primary hosting on Aruba-owned EU DCs—not on AWS/GCP/Azure by default. Residual uncertainty: subprocessor list only on request; partner DCs include UK; optional multi-cloud/hybrid to hyperscalers. Indicative only—not legal advice. | ⚠️PartialEU entity / no known US parent, but optional US cloud uses Hetzner US LLC and US colocation (NTT, QTS); Singapore similarly. EU placements keep server data in EU per docs. Not legal advice. |
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| Data processing agreement (B2B) | ⚠️Vendor claimedCloud/data-centre T&Cs Art. 21 appoint Aruba as processor/sub-processor for applicable services; subprocessors available on request with change notice. Confirm signed pack for your SKUs. | ⚠️Vendor claimedStandard DPA accept-in-console; sample PDF published; no custom wet-ink DPAs per vendor docs. |
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| CISPE Code of Conduct | ⚠️Vendor claimedVendor states CISPE Code of Conduct compliance on product and sovereignty pages. | Not listed |
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| ACN qualification (Italian PA) | ⚠️Vendor claimedVendor claims infrastructure up to ACN AI3 and services up to QC3 for public administration. Confirm which products are in scope for your project. | Not listed |
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| EU AI Act | —Not applicableInfrastructure provider; Framework AI tool exists as optional capability with customer-responsibility language—not an AI product evaluation. | —Not applicableInfrastructure hosting, not an AI system product. |
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| BSI C5 (cloud) | Not listed | ✅VerifiedVendor publishes BSI C5 Type 2 attestation PDF for cloud services (German BSI catalogue). |
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| KRITIS / section 8a BSIG | Not listed | ⚠️Vendor claimedHetzner states BSI classification as operator of critical services and certification under section 8a BSIG. |
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