| Independent security / no-logs audit | 🔒On request / NDATrust portal lists a pentest report and security whitepaper behind access. Security page claims annual external pentests, monthly scans, and a public bug bounty. No public no-logs audit (wrong category for a behavior recorder). | ❌Not foundNo public third-party security or no-logs audit report found on official docs. |
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| ISO 27001 | ⚠️Vendor claimedTrust portal and security page state ISO/IEC 27001 certification (also 27017, 27018). Certificate files require portal access. Not independently verified in a public registry during this draft. | ❌Not foundNo ISO 27001 claim found on privacy, compliance, or hosting pages. |
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| ISO 27701 | ⚠️Vendor claimedVendor claims ISO/IEC 27701 on the trust portal and company page. Same access-gated evidence. | Not listed |
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| SOC 2 / SOC 3 | ⚠️Vendor claimedVendor states it holds a SOC 2 Type II report. Report is on the trust portal, not a public PDF in this research pass. | ❌Not foundNo SOC 2/3 report or claim found on public site. |
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| GDPR / EU data protection | ⚠️Vendor claimedFrench SAS, public DPA with GDPR, UK GDPR, ePrivacy Directive, EU SCCs (French law, French courts), customer-as-controller. Customer still owns consent, masking, and lawful basis for visitor capture. | ⚠️Vendor claimedVendor documents GDPR-oriented design (cookieless, data minimisation, EU primary host, deletion). Not independent certification. |
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| US CLOUD Act exposure (indicative) | ⚠️PartialEuropeanStack assessment, not a vendor slogan. French entity and no known US parent, but visitor data sits on AWS and Azure (US-group clouds), a US affiliate provides support, and US SaaS subprocessors include Zendesk, Postmark, OpenAI, Deepgram, Snowflake, and Salesforce. US region is an explicit option. DPF covers the US entity. Not legal advice. | ⚠️PartialUK operator, no known US parent, primary host Hetzner DE; partial exposure via Cloudflare, Sentry, Lemon Squeezy/Paddle, optional IPinfo and opt-in US AI APIs. Not legal advice. |
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| Data processing agreement (B2B) | ⚠️Vendor claimedPublic DPA last updated June 2026 (v.2026.2). Subprocessor objection window 30 days. SCCs Module Two and Three. | ❌Not foundNo public DPA/downloadable processor agreement found; ask the vendor before B2B rollout. |
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| EU AI Act | ⚠️PartialSense is in-product generative AI over customer and visitor data (Bedrock, Azure, OpenAI). No public AI Act conformity statement found. Customer is told to avoid personal data in prompts. Not treated as not_applicable. | —Not applicableCore product is analytics/monitoring; optional AI insights are secondary and opt-in. |
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| EU-U.S. Data Privacy Framework | ⚠️Vendor claimedDPA and services privacy policy state Content Square, Inc. is DPF certified (EU-U.S., UK Extension, Swiss-U.S.). Listing not re-opened during this draft. | Not listed |
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| HIPAA | ⚠️Vendor claimedSecurity page displays a HIPAA mark. No public BAA text reviewed. Confirm with vendor if health data is in scope (DPA says the service is not designed for sensitive data). | Not listed |
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| CSA STAR | ⚠️Vendor claimedSecurity page shows a STAR mark. Trust portal lists CAIQ. Registry entry not independently opened. | Not listed |
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