Friendly Analytics vs Plausible Analytics

Compare Friendly Analytics and Plausible Analytics on capabilities, jurisdiction, assurance, and fit for European buyers.

Both listed as alternatives to: Fathom Analytics, Google Analytics, Matomo

Friendly Analytics

Switzerland· Web Analytics

Needs review

Shortlist when you need full Matomo depth (heatmaps, funnels, ecommerce, API) with Swiss product hosting and managed privacy defaults—especially regulated CH/EU orgs leaving Google Analytics. Skip when you only want a minimal pageview counter, a free self-serve tier, or pure DIY Matomo ops—consider Plausible, etracker, or self-hosted Matomo instead.

Matomo-as-a-ServiceCookieless by defaultSwiss product hostingISO 27001 (claimed)DPA availableEU / on-prem option

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Plausible Analytics

Estonia· Web Analytics

Needs review

Shortlist when you need cookieless website analytics with EU-owned visitor hosting, a lightweight script, AGPL transparency, and either managed Cloud or self-hosted CE. Skip when you need heatmaps/session replay, multi-day user-level product analytics, HIPAA/BAA, free forever hosted analytics, or zero non-EU SaaS anywhere in vendor ops—consider Matomo-class (e.g. Friendly Analytics / Piwik PRO), Pirsch, or Simple Analytics depending on depth vs simplicity.

Cookieless by designEU-owned visitor hostsAGPLv3 open sourceSelf-host CEDPA automaticLightweight script

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Highlighted rows differ between the two products.

Friendly Analytics vs Plausible Analytics: Snapshot
Feature	Friendly Analytics	Plausible Analytics
Country of origin	Switzerland	Estonia
Category	Web Analytics	Web Analytics
Open source	Yes	Yes
Self-hosted	Yes	Yes
Headquarters	Switzerland	Estonia
Legal entity	Friendly LLC (Friendly GmbH on DPA), Werkhofstrasse 5, 6052 Hergiswil, Switzerland	Plausible Insights OÜ, Västriku tn 2, 50403 Tartu, Estonia
Governing law	Swiss law (per customer principal agreement / DPA framework)	Estonian / EU law context for the OÜ; confirm contract terms for governing law clauses
US parent / control	No known US parent	No known US parent
CLOUD Act exposure (indicative)	Medium	Medium
Hosting / residency	Analytics product: Infomaniak (CH) primary hosting; Netstream and Hosttech (CH) backups. AWS listed only for Friendly Automate email, not Analytics. Enterprise marketing also offers EU or on-premise hosting. Company ops: US SaaS including Google Workspace, HelpScout, Stripe, Notion, Calendly, Cloudflare (help docs).	Visitor analytics: Hetzner (Falkenstein, Germany), UpCloud (Finland, DB/exports), Bunny (Slovenia, CDN/DNS/DDoS)—European-owned; vendor states visitor data never leaves the EU. Customer-account subprocessors include Paddle (payments), Postmark (email), Gravatar, optional Google (GA import), Help Scout, Nolt; site tools may include hCaptcha, Algolia, Mailchimp. SCCs claimed for non-EU processors.
Summary	Swiss Matomo-as-a-Service: cookieless-by-default web analytics with heatmaps, funnels, and ecommerce, product data hosted in Switzerland, plus enterprise DPA and on-prem options.	Estonian open-source, cookieless web analytics (AGPLv3): lightweight script, EU-owned hosting on Hetzner/UpCloud/Bunny, managed Cloud plus self-hosted Community Edition.
Tags	analytics privacy open-source gdpr self-hosted matomo switzerland nfadp enterprise	analytics privacy open-source gdpr self-hosted web-analytics cookieless saas estonia google-analytics-alternative

At a glance: Friendly Analytics vs Plausible Analytics
At a glance	Friendly Analytics	Plausible Analytics
HQ	Hergiswil, Switzerland	Tartu, Estonia
Legal entity	Friendly LLC / Friendly GmbH	Plausible Insights OÜ (reg. 14709274)
Stack	Matomo (unmodified + premium plugins)	Not listed
Product hosts	Infomaniak; backups Netstream & Hosttech (CH)	Not listed
Commercial model	Hit-based SaaS; enterprise custom; no free trial	Pageview-based Cloud SaaS; free CE self-host
Open source base	Matomo; portable to other Matomo hosts	Not listed
Visitor hosts	Not listed	Hetzner DE; UpCloud FI; Bunny SI
License	Not listed	AGPLv3; Cloud + Community Edition
Tracking model	Not listed	Cookieless; daily rotating hash; no PII stored

Key capabilities: Friendly Analytics vs Plausible Analytics
Key capabilities	Friendly Analytics	Plausible Analytics
Matomo-as-a-Service	Yes	Not listed
Cookieless by default	Yes	Not listed
Swiss product hosting	Yes	Not listed
ISO 27001 (claimed)	Yes	Not listed
DPA available	Yes	Not listed
EU / on-prem option	Yes	Not listed
Cookieless by design	Not listed	Yes
EU-owned visitor hosts	Not listed	Yes
AGPLv3 open source	Not listed	Yes
Self-host CE	Not listed	Yes
DPA automatic	Not listed	Yes
Lightweight script	Not listed	Yes

Friendly Analytics

Matomo-as-a-Service with privacy defaults
Runs unmodified Matomo plus selected premium plugins, preconfigured for cookieless tracking, IP truncation, and nFADP/GDPR-oriented defaults so teams avoid operating Matomo themselves while keeping exit paths to another Matomo host.
Heatmaps, funnels, session recording, and ecommerce
Beyond pageviews: heatmaps, privacy-oriented session replays, conversion funnels, form analytics, A/B tests, and ecommerce reporting for UX and revenue analysis without bolting on a separate US product suite.
Swiss product hosting with EU or on-prem options
Visitor analytics hosted with Infomaniak in Switzerland; backups via Netstream and Hosttech (CH). Enterprise can contract Swiss, EU, or on-premise placement—confirm region in the order form rather than assuming SaaS-only CH.
Ads conversion export without third-party pixels
Advertising Conversion Export sends conversions to Google or Bing via API so campaigns can be optimized without placing those vendors' tracking codes on your site—useful when privacy policy bans extra ad tags.
GA import, reporting API, and Matomo portability
Historical Google Analytics data can be imported (manual, effort-billed). Reporting API and live export links feed BI tools; data can move to another Matomo instance, limiting classic SaaS lock-in.
Enterprise contracts, SSO, and dedicated instances
Enterprise tier adds custom DPA/DORA/NDA/SLA paperwork, dedicated account management, SSO, custom domain, dedicated instance, and phone/video support for banks, insurers, and public bodies.

Plausible Analytics

Cookieless measurement with daily rotating visitor hash
No cookies, localStorage, or persistent IDs. Uniques use hash(daily_salt + domain + IP + UA); salt rotates every 24 hours and raw IP/UA are never stored—so analytics can often run without a consent banner, at the cost of no multi-day user stitching.
Lightweight script and single-page traffic dashboard
Vendor claims a script ~54× smaller than Google Analytics with real-time updates (~30s), sources, pages, devices, UTM channels, scroll-depth goals, and optional Google Search Console import—built for marketers who refuse GA4 report complexity.
Goals, custom events, funnels, and revenue on Cloud
Codeless page goals, file downloads, outbound clicks, custom events/properties, AI-referral traffic views, and (on higher Cloud plans) funnels, user journeys, and ecommerce revenue attribution—not session replay or in-app product analytics.
EU-owned visitor hosting (Hetzner, UpCloud, Bunny)
Cloud visitor data is processed on European-owned infrastructure: Hetzner (Germany), UpCloud (Finland), Bunny CDN (Slovenia). Plausible states visitor data never leaves the EU and is not stored on US hyperscalers.
AGPLv3 open source with Community Edition self-host
Full codebase on GitHub; free CE for self-host (long-term releases ~twice yearly). Cloud-only features include advanced bot filtering, funnels/journeys, ecommerce revenue, SSO, and Sites API—self-host ops, backups, and upgrades are yours.
Automatic DPA, Stats API, exports, and enterprise SSO
Public DPA applies to Cloud customers by use; CSV export and Stats API for BI; Business/Enterprise add higher API limits, raw event exports, managed proxy, and SAML SSO (Google Workspace, Okta, Microsoft Entra ID per docs).

Assurance & compliance: Friendly Analytics vs Plausible Analytics
Assurance & compliance	Friendly Analytics	Plausible Analytics
Independent security / no-logs audit	Not found Vendor describes anonymization defaults and mentions external pen tests in ISO materials; no public independent no-logs audit report found.	Not found Open-source code and security overview published; no public independent pen-test or no-logs audit PDF found on compliance/security pages.
ISO 27001	Vendor claimed Vendor publishes ISO/IEC 27001:2022 certification covering the company/products with a certificate PDF; not independently re-verified against the cert body registry in this draft.	Not found No ISO 27001 claim located on security or compliance hub pages reviewed.
SOC 2 / SOC 3	Not found No SOC 2/3 claim found on security/about pages reviewed.	Not found No SOC 2/3 claim located on security or compliance hub pages reviewed.
GDPR / EU data protection	Vendor claimed Swiss entity; public materials assert nFADP and GDPR alignment; cookieless defaults and CH processing described in DPA.	Vendor claimed EU entity; cookieless non-PII design; public data policy, DPA, and vendor-published legal assessment on GDPR/ePrivacy positioning.
US CLOUD Act exposure (indicative)	Partial Swiss entity, no known US parent; Analytics product hosts are Swiss (Infomaniak/Netstream/Hosttech). Medium/partial because company subprocessors include US SaaS (e.g. Google Workspace, HelpScout, Stripe, Cloudflare). AWS not used for Analytics per vendor list. Indicative only—not legal advice.	Partial Estonian OÜ, no known US parent; visitor data on EU-owned Hetzner/UpCloud/Bunny. Partial/medium because customer-account subprocessors include US-oriented SaaS (e.g. Postmark, Help Scout, Gravatar, optional Google). Indicative only—not legal advice.
Data processing agreement (B2B)	Vendor claimed Public DPA text for Friendly GmbH; customers asked to contact to sign. Enterprise also references DORA/NDA/SLA packs.	Vendor claimed Public DPA applies automatically to Cloud customers by use of the service; lists processor duties and 48-hour breach notification target.
EU AI Act	Not applicable Web analytics SaaS; not positioned as an AI system product.	Not applicable Website analytics product; not marketed as an AI system under the AI Act.
ISO 9001	Vendor claimed Vendor publishes ISO 9001 certification materials alongside ISO 27001.	Not listed

Considerations & known limitations: Friendly Analytics vs Plausible Analytics
Considerations & known limitations	Friendly Analytics	Plausible Analytics
US company-operation subprocessors	Medium Support, email/calendar, payments, CRM/docs, and help-docs edge use US-headquartered SaaS even though Analytics visitor data hosts are Swiss. Material for DPIAs that demand zero US processors in any vendor process.	Not listed
Cookie features can reintroduce consent needs	Low Default is cookieless, but enabling cookie-based Matomo capabilities may require banners for EU visitors—configuration discipline required.	Not listed
Small Swiss operator dependency	Low Seven-person-scale Open Startup; mitigations include Matomo portability and open financial transparency, but capacity and roadmap still depend on a small firm.	Not listed
Certifications vendor-published	Low ISO 27001/9001 are claimed with PDFs on the vendor site; procurement should verify certificate validity with the issuing body.	Not listed
Do not conflate with Friendly Automate	Medium Automate uses AWS for email sending. Scope assessments to Analytics-only subprocessors unless you also buy Automate.	Not listed
US-linked customer-account subprocessors	Not listed	Medium Visitor metrics stay on EU-owned hosts, but billing, email, support, and optional integrations use providers such as Postmark, Paddle, Help Scout, Gravatar, and Google—material for zero-US-processor policies.
No public ISO 27001 / SOC 2	Not listed	Medium Compliance hub emphasizes product design and EU hosting rather than ISO/SOC certificates; orgs with mandatory cert checklists must request evidence or accept open-source + DPA packaging.
Self-host CE feature and release lag	Not listed	Low CE is free but long-term releases (~twice yearly) and omits Cloud-only funnels, journeys, ecommerce revenue, SSO, and advanced bot filtering—ops burden sits with you.
No multi-day user identity or replay	Not listed	Low Daily hash resets prevent cross-day visitor stitching by design; heatmaps/session replay are out of scope—teams needing those must add other tools.
Misconfiguration can reintroduce personal data	Not listed	Medium Passing emails, patient IDs, or other identifiers in URLs or custom properties undermines the non-PII model; vendor also states no HIPAA/BAA.

Fit

Friendly Analytics

Best fit when

Teams that want Matomo's full feature set without self-hosting ops burden
Swiss and EU organizations prioritizing CH product residency (Infomaniak + CH backups)
Sites aiming for cookieless measurement under default privacy configuration
Marketing teams needing heatmaps, funnels, ecommerce, and ad conversion export without Google Analytics
Enterprises needing DPA/DORA/SLA paperwork, SSO, or dedicated instances

Poor fit when

Buyers who only need lightweight pageview analytics and prefer a free tier (see Plausible-class tools)
Teams that must self-operate every component with no SaaS operator in the path
Orgs that require zero US-headquartered tools anywhere in the vendor's company stack (support/billing SaaS is disclosed)
Use cases outside web/app analytics (Friendly Automate is a different product with different subprocessors)

Consider instead when

When: You want a minimal, open-source, cookieless counter with simpler SaaS UX
Consider: Plausible Analytics
Less Matomo plugin depth; different hosting/operator story (Estonia).
When: You need German enterprise analytics with long public-sector track record
Consider: etracker
Different stack (not Matomo); compare cookieless claims and contracts directly.
When: You prefer a modern EU analytics product with open-source core and lean UI
Consider: Pirsch Analytics
Germany-based; trade Matomo feature breadth for a different product surface.
When: You already run Matomo well and only need software, not a Swiss operator
Consider: Self-hosted Matomo
Maximum control; you own privacy config, updates, and hosting risk.

Plausible Analytics

Best fit when

Teams replacing GA4 who want aggregate marketing metrics without cookies or user profiles
EU orgs that require visitor analytics on European-owned infrastructure (Hetzner/UpCloud/Bunny)
Sites that prioritize script weight, Core Web Vitals, and a one-page dashboard
Buyers who want AGPL auditability and optional Community Edition self-host exit
Agencies and multi-site operators needing shared links, team seats, and pageview-tiered Cloud plans
Procurement paths that value a public DPA, data policy, and subprocessor list over ISO/SOC certificates

Poor fit when

Product analytics needs: multi-day user identity, cohorts, retention, feature experiments
UX research that requires heatmaps, session replay, or rage-click recording
Healthcare or other programs that require HIPAA and a BAA (explicitly not offered)
Buyers who need free forever hosted analytics with no subscription
Orgs that forbid any US-linked SaaS in vendor account tooling (Postmark, Help Scout, etc. are listed)

Consider instead when

When: You need Matomo-depth features (heatmaps, session recording, heavy on-prem packaging)
Consider: Friendly Analytics, Piwik PRO, or self-hosted Matomo
Trade Plausible’s minimalism for plugin breadth and different operators.
When: You want a lean EU privacy analytics peer with a different stack or license posture
Consider: Pirsch Analytics or Simple Analytics
Compare hosting ownership, funnels/ecommerce gates, and self-host options side by side.
When: You only need edge-level basic counts and already run Cloudflare
Consider: Cloudflare Web Analytics
Simpler install path; US company and thinner marketing analytics surface.
When: You need free hosted analytics and accept Google’s data practices
Consider: Google Analytics
Different legal and commercial model—not an EU privacy substitute.

Open questions for due diligence

Friendly Analytics

Will the signed DPA and order form pin hosting to Switzerland only, or allow EU/on-prem variants?
Which company subprocessors (HelpScout, Google Workspace, Stripe, etc.) receive which categories of customer personal data in practice?
Can the current ISO 27001 certificate be validated against the certification body's public register (scope, dates, sites)?
For enterprise: what is the RPO/RTO and whether backups remain exclusively in Switzerland?
If both Analytics and Automate are purchased, how are subprocessors and data paths segmented contractually?

Plausible Analytics

Which exact customer personal data categories does each account subprocessor (Postmark, Paddle, Help Scout, etc.) receive in production?
Can Enterprise contracts exclude optional integrations (Google, Help Scout) or pin subprocessor lists for regulated buyers?
Are independent pen-test reports or ISO/SOC roadmaps available under NDA?
What are contracted RPO/RTO and backup locations beyond the high-level Hetzner/UpCloud description?
For CE self-host: which Cloud-only features remain permanently out of CE versus merely delayed on the long-term release train?