Friendly Analytics vs TelemetryDeck

Compare Friendly Analytics and TelemetryDeck on capabilities, jurisdiction, assurance, and fit for European buyers.

Both listed as alternatives to: Matomo

Friendly Analytics

Switzerland· Web Analytics

Needs review

Shortlist when you need full Matomo depth (heatmaps, funnels, ecommerce, API) with Swiss product hosting and managed privacy defaults—especially regulated CH/EU orgs leaving Google Analytics. Skip when you only want a minimal pageview counter, a free self-serve tier, or pure DIY Matomo ops—consider Plausible, etracker, or self-hosted Matomo instead.

Matomo-as-a-ServiceCookieless by defaultSwiss product hostingISO 27001 (claimed)DPA availableEU / on-prem option

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TelemetryDeck

Germany· Web Analytics

Needs review

Shortlist TelemetryDeck for multi-platform app analytics when on-device double-hash anonymization, cookieless signals, open SDKs, and a German-operated SaaS matter more than self-host or profile-heavy product suites. Skip when you need website-only simplicity (Plausible/Pirsch), full self-host control (Matomo/Plausible CE), or Mixpanel/Firebase-class identity and ecosystem depth—and have legal review the vendor’s “not personal data / not Art. 28 processor” DPA model plus AWS/Azure subprocessors.

Multi-platform app SDKsOn-device anonymizationCookieless signalsEU-operated (DE GmbH)Open-source client SDKsManaged SaaS (no self-host)

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Highlighted rows differ between the two products.

Friendly Analytics vs TelemetryDeck: Snapshot
Feature	Friendly Analytics	TelemetryDeck
Country of origin	Switzerland	Germany
Category	Web Analytics	Web Analytics
Open source	Yes	No
Self-hosted	Yes	No
Headquarters	Switzerland	Germany
Legal entity	Friendly LLC (Friendly GmbH on DPA), Werkhofstrasse 5, 6052 Hergiswil, Switzerland	TelemetryDeck GmbH, Von-der-Tann-Str. 54, 86159 Augsburg (HRB 37541)
Governing law	Swiss law (per customer principal agreement / DPA framework)	Germany (terms reference German law / Bayern courts; consumer protections may vary)
US parent / control	No known US parent	No known US parent
CLOUD Act exposure (indicative)	Medium	Medium
Hosting / residency	Analytics product: Infomaniak (CH) primary hosting; Netstream and Hosttech (CH) backups. AWS listed only for Friendly Automate email, not Analytics. Enterprise marketing also offers EU or on-premise hosting. Company ops: US SaaS including Google Workspace, HelpScout, Stripe, Notion, Calendly, Cloudflare (help docs).	Product analytics: Microsoft Azure Amsterdam (NL), AWS Frankfurt (DE), Hetzner Falkenstein and Nürnberg (DE) per Privacy FAQ. Website privacy policy lists Microsoft Ireland Operations Ltd, Amazon Web Services Inc (US entity), and Hetzner Online GmbH as hosters with claimed Art. 28 contracts for site hosting. Account-side: HubSpot Inc (US CRM), Brevo/Sendinblue GmbH (DE email), Stripe payments per terms.
Summary	Swiss Matomo-as-a-Service: cookieless-by-default web analytics with heatmaps, funnels, and ecommerce, product data hosted in Switzerland, plus enterprise DPA and on-prem options.	German privacy-first app analytics SaaS: lightweight multi-platform SDKs, on-device double-hash anonymization, cookieless signals, and managed dashboards for mobile, desktop, and web products.
Tags	analytics privacy gdpr matomo open-source switzerland nfadp enterprise self-hosted	analytics privacy gdpr app-analytics cookieless mobile-sdk saas germany free-tier

At a glance: Friendly Analytics vs TelemetryDeck
At a glance	Friendly Analytics	TelemetryDeck
HQ	Hergiswil, Switzerland	Augsburg, Germany (TelemetryDeck GmbH)
Legal entity	Friendly LLC / Friendly GmbH	TelemetryDeck GmbH · HRB 37541 · VAT DE353418916
Stack	Matomo (unmodified + premium plugins)	Not listed
Product hosts	Infomaniak; backups Netstream & Hosttech (CH)	Not listed
Commercial model	Hit-based SaaS; enterprise custom; no free trial	Free tier + monthly event volume; plan-based query retention
Open source base	Matomo; portable to other Matomo hosts	Not listed
Product type	Not listed	Managed app/web analytics SaaS
Self-host	Not listed	No (open-source client SDKs only)
Hosting (vendor)	Not listed	Azure Amsterdam; AWS Frankfurt; Hetzner Falkenstein/Nürnberg
DPA	Not listed	Public DPA/AVV asserting anonymized non-processor model; TOMs on request

Key capabilities: Friendly Analytics vs TelemetryDeck
Key capabilities	Friendly Analytics	TelemetryDeck
Matomo-as-a-Service	Yes	Not listed
Cookieless by default	Yes	Not listed
Swiss product hosting	Yes	Not listed
ISO 27001 (claimed)	Yes	Not listed
DPA available	Yes	Not listed
EU / on-prem option	Yes	Not listed
Multi-platform app SDKs	Not listed	Yes
On-device anonymization	Not listed	Yes
Cookieless signals	Not listed	Yes
EU-operated (DE GmbH)	Not listed	Yes
Open-source client SDKs	Not listed	Yes
Managed SaaS (no self-host)	Not listed	Yes

Friendly Analytics

Matomo-as-a-Service with privacy defaults
Runs unmodified Matomo plus selected premium plugins, preconfigured for cookieless tracking, IP truncation, and nFADP/GDPR-oriented defaults so teams avoid operating Matomo themselves while keeping exit paths to another Matomo host.
Heatmaps, funnels, session recording, and ecommerce
Beyond pageviews: heatmaps, privacy-oriented session replays, conversion funnels, form analytics, A/B tests, and ecommerce reporting for UX and revenue analysis without bolting on a separate US product suite.
Swiss product hosting with EU or on-prem options
Visitor analytics hosted with Infomaniak in Switzerland; backups via Netstream and Hosttech (CH). Enterprise can contract Swiss, EU, or on-premise placement—confirm region in the order form rather than assuming SaaS-only CH.
Ads conversion export without third-party pixels
Advertising Conversion Export sends conversions to Google or Bing via API so campaigns can be optimized without placing those vendors' tracking codes on your site—useful when privacy policy bans extra ad tags.
GA import, reporting API, and Matomo portability
Historical Google Analytics data can be imported (manual, effort-billed). Reporting API and live export links feed BI tools; data can move to another Matomo instance, limiting classic SaaS lock-in.
Enterprise contracts, SSO, and dedicated instances
Enterprise tier adds custom DPA/DORA/NDA/SLA paperwork, dedicated account management, SSO, custom domain, dedicated instance, and phone/video support for banks, insurers, and public bodies.

TelemetryDeck

Multi-platform SDKs and HTTP signal ingest
Official clients for Swift (Apple platforms including visionOS), Kotlin/Android, JavaScript, Flutter, React/React Native, Vue, and a one-line web snippet, with community Unity, Rust WASM, and Vapor clients. Any runtime can POST to the documented ingest API. Suits cross-platform product teams; not a drop-in replacement for a full marketing tag manager suite.
On-device salt-and-hash user anonymization
Client SDKs salt and hash user identifiers on device; the server applies a second salt and hash so neither side can reverse the original ID. App analytics docs state IPs are never stored for signals; timestamps are rounded to the hour. Limit: publishers must not put personal data in custom metadata, or the anonymization model breaks for that payload.
Cookieless app and web tracking model
No analytics cookies for product signals: apps keep a local anonymized identifier; web derives a hashed identifier from date, site, and partial IP context without storing full IPs. Aimed at leaner consent UX and simpler App Store privacy labels versus cookie-based trackers—still confirm legal posture for your jurisdiction and configuration.
Product dashboards, funnels, TQL, and notebooks
Pre-built overview and AARRR-style customer journeys (acquisition, activation, retention, revenue), technical metrics (devices, versions, errors), visual funnel builder, Explore for raw signal types, TelemetryDeck Query Language for advanced insights, and Notebooks mixing live charts with markdown. Test mode separates IDE/dev traffic from production.
Volume-based SaaS with free tier and plan retention
Commercial model is monthly event/signal volume with a free tier and paid plans that differ on included volume and how long data stays query-ready (cold storage may hold older data). Free accounts can stop ingesting when the budget is exhausted; paid plans warn and may auto-upgrade after sustained overage. Check current limits on the vendor dashboard—no self-host option.

Assurance & compliance: Friendly Analytics vs TelemetryDeck
Assurance & compliance	Friendly Analytics	TelemetryDeck
Independent security / no-logs audit	Not found Vendor describes anonymization defaults and mentions external pen tests in ISO materials; no public independent no-logs audit report found.	Not found Vendor claims no IP storage and open SDK code for inspection; no public third-party no-logs or security audit report found in this pass.
ISO 27001	Vendor claimed Vendor publishes ISO/IEC 27001:2022 certification covering the company/products with a certificate PDF; not independently re-verified against the cert body registry in this draft.	Not found No public ISO 27001 certificate page located.
SOC 2 / SOC 3	Not found No SOC 2/3 claim found on security/about pages reviewed.	Not found No public SOC 2/3 report located.
GDPR / EU data protection	Vendor claimed Swiss entity; public materials assert nFADP and GDPR alignment; cookieless defaults and CH processing described in DPA.	Vendor claimed EU (German) controller entity; privacy policy and Privacy FAQ document anonymization, non-storage of IPs for signals, and EU hosting regions. Vendor asserts analytics signals are not personal data—validate with counsel for your config.
US CLOUD Act exposure (indicative)	Partial Swiss entity, no known US parent; Analytics product hosts are Swiss (Infomaniak/Netstream/Hosttech). Medium/partial because company subprocessors include US SaaS (e.g. Google Workspace, HelpScout, Stripe, Cloudflare). AWS not used for Analytics per vendor list. Indicative only—not legal advice.	Partial German GmbH, no known US parent, EU regions named—but public hosters include AWS and Microsoft (US groups) and HubSpot (US) for CRM. Indicative medium exposure. Not legal advice.
Data processing agreement (B2B)	Vendor claimed Public DPA text for Friendly GmbH; customers asked to contact to sign. Enterprise also references DORA/NDA/SLA packs.	Partial Public DPA at telemetrydeck.com/dpa (German AVV prevails). Document asserts TelemetryDeck is not Art. 28 processor/joint controller because signals are anonymized; TOMs on request. Not a classic processor AVV—legal review required.
EU AI Act	Not applicable Web analytics SaaS; not positioned as an AI system product.	Not applicable Product analytics / telemetry; not marketed as an AI system core offering.
ISO 9001	Vendor claimed Vendor publishes ISO 9001 certification materials alongside ISO 27001.	Not listed

Considerations & known limitations: Friendly Analytics vs TelemetryDeck
Considerations & known limitations	Friendly Analytics	TelemetryDeck
US company-operation subprocessors	Medium Support, email/calendar, payments, CRM/docs, and help-docs edge use US-headquartered SaaS even though Analytics visitor data hosts are Swiss. Material for DPIAs that demand zero US processors in any vendor process.	Not listed
Cookie features can reintroduce consent needs	Low Default is cookieless, but enabling cookie-based Matomo capabilities may require banners for EU visitors—configuration discipline required.	Not listed
Small Swiss operator dependency	Low Seven-person-scale Open Startup; mitigations include Matomo portability and open financial transparency, but capacity and roadmap still depend on a small firm.	Not listed
Certifications vendor-published	Low ISO 27001/9001 are claimed with PDFs on the vendor site; procurement should verify certificate validity with the issuing body.	Not listed
Do not conflate with Friendly Automate	Medium Automate uses AWS for email sending. Scope assessments to Analytics-only subprocessors unless you also buy Automate.	Not listed
US-group cloud and CRM subprocessors	Not listed	Medium Even with EU regions, AWS and Microsoft Azure are US-group providers; HubSpot processes customer CRM data in a US SaaS path. Buyers with strict no-US-cloud policies need written architecture confirmation or another vendor.
Anonymization / non-processor legal model	Not listed	Medium Public DPA states TelemetryDeck is neither processor nor joint controller for service data. Strong if true for your configuration; risky if custom metadata reintroduces personal data or if counsel disagrees with the anonymization analysis.
No public ISO/SOC or independent audit	Not listed	Medium No ISO 27001, SOC 2, or independent no-logs audit found publicly. Enterprise security questionnaires may need NDA materials or alternate assurance.
Free-tier ingest hard-stop	Not listed	Low Free plans discard events after the included monthly budget; overage data is not recoverable. Production apps on free tier need monitoring or a paid plan.
No self-hosted product	Not listed	Low Only client SDKs are open source. Organizations that must keep analytics databases on-prem cannot use TelemetryDeck as a full stack.

Fit

Friendly Analytics

Best fit when

Teams that want Matomo's full feature set without self-hosting ops burden
Swiss and EU organizations prioritizing CH product residency (Infomaniak + CH backups)
Sites aiming for cookieless measurement under default privacy configuration
Marketing teams needing heatmaps, funnels, ecommerce, and ad conversion export without Google Analytics
Enterprises needing DPA/DORA/SLA paperwork, SSO, or dedicated instances

Poor fit when

Buyers who only need lightweight pageview analytics and prefer a free tier (see Plausible-class tools)
Teams that must self-operate every component with no SaaS operator in the path
Orgs that require zero US-headquartered tools anywhere in the vendor's company stack (support/billing SaaS is disclosed)
Use cases outside web/app analytics (Friendly Automate is a different product with different subprocessors)

Consider instead when

When: You want a minimal, open-source, cookieless counter with simpler SaaS UX
Consider: Plausible Analytics
Less Matomo plugin depth; different hosting/operator story (Estonia).
When: You need German enterprise analytics with long public-sector track record
Consider: etracker
Different stack (not Matomo); compare cookieless claims and contracts directly.
When: You prefer a modern EU analytics product with open-source core and lean UI
Consider: Pirsch Analytics
Germany-based; trade Matomo feature breadth for a different product surface.
When: You already run Matomo well and only need software, not a Swiss operator
Consider: Self-hosted Matomo
Maximum control; you own privacy config, updates, and hosting risk.

TelemetryDeck

Best fit when

Mobile/desktop/web app teams that instrument events in code (Swift, Kotlin, Flutter, RN, JS) rather than only a website script
Product orgs prioritizing cookieless, double-hashed identifiers and leaner App Store privacy narratives versus ad-tech SDKs
Teams leaving Firebase Analytics or Mixpanel who accept a simpler event model for privacy-oriented defaults
European buyers wanting a German legal entity and EU-region hosting (Azure NL, AWS Frankfurt, Hetzner DE) with public privacy docs
Indie and small teams that want a free tier to start and volume-based paid plans as signal volume grows

Poor fit when

Organizations that must self-host the full analytics stack on their own infrastructure
Website-only traffic measurement without native app SDKs (Plausible/Pirsch are usually better fits)
Buyers that require public ISO 27001/SOC 2 certificates or a conventional Art. 28 processor DPA without the vendor’s anonymization legal model
Teams needing deep identity graphs, CRM-style user profiles, or full product-analytics marketing suites
Workloads that forbid US-group cloud providers entirely (AWS and Microsoft Azure are in the public host list)

Consider instead when

When: You only need privacy-friendly website analytics with a simple script
Consider: Plausible Analytics or Pirsch Analytics
Stronger web-first UX; weaker native multi-platform SDK story than TelemetryDeck
When: You must self-host analytics and own the database
Consider: Matomo (self-host) or Plausible Community Edition
TelemetryDeck is managed SaaS only
When: You need Firebase/Google ecosystem depth or free crash+remote-config adjacency
Consider: Firebase Analytics (accept Google jurisdiction and tracking model)
Different privacy and lock-in trade-offs
When: You need enterprise product analytics with rich identity and experimentation packaging
Consider: Mixpanel or Amplitude
Heavier privacy/cookie surface; more suite features

Open questions for due diligence

Friendly Analytics

Will the signed DPA and order form pin hosting to Switzerland only, or allow EU/on-prem variants?
Which company subprocessors (HelpScout, Google Workspace, Stripe, etc.) receive which categories of customer personal data in practice?
Can the current ISO 27001 certificate be validated against the certification body's public register (scope, dates, sites)?
For enterprise: what is the RPO/RTO and whether backups remain exclusively in Switzerland?
If both Analytics and Automate are purchased, how are subprocessors and data paths segmented contractually?

TelemetryDeck

Will counsel accept the public non-processor DPA/AVV model for your app’s identifier and metadata configuration?
Can TelemetryDeck provide TOMs, subprocessor list for the analytics plane, and any ISO/SOC or pen-test reports under NDA?
Which exact AWS/Azure services and accounts process customer organization data versus anonymized signals?
What contractual options exist to exclude or pin HubSpot and other US SaaS tools for account administration?
Current free-tier and paid plan event limits and retention windows for your expected volume (confirm on live plans UI)?