| Independent security / no-logs audit | —Not applicableIaaS/PaaS provider—not a no-logs VPN product. Request penetration-test or SOC-style reports under NDA if required. | —Not applicableHosting/IaaS, not a no-logs VPN. Public ISO 27001, BSI C5 Type 2, and annual TOM review (TUV Rheinland) instead. |
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| ISO 27001 | ⚠️Vendor claimedVendor compliance pages and chronology claim ISO/IEC 27001; obtain current certificate for verification. | ✅VerifiedISO/IEC 27001:2022; public SOCOTEC certificate. Scope: infrastructure, operation, support of Nuremberg, Falkenstein, Helsinki parks. |
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| ISO 27017 (cloud security) | ⚠️Vendor claimedCompliance page links a certificate PDF download; treat as vendor-published evidence until auditor validates. | Not listed |
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| ISO 27018 (cloud PII) | ⚠️Vendor claimedClaimed on compliance/about materials; request current scope. | Not listed |
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| SOC 2 / SOC 3 | ❌Not foundNo public SOC 2 found; vendor promotes ISAE 3402 SOC 1 Type 2 instead (different standard). | ❌Not foundHetzner states focus on ISO 27001 rather than SOC 2 for international market. |
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| ISAE 3402 SOC 1 Type 2 | ⚠️Vendor claimedAbout chronology highlights successful ISAE 3402 SOC 1 Type 2 (incl. January 2025 call-out). Request full report. | Not listed |
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| BSI C5 | ⚠️Vendor claimedProminently listed on compliance pages; About chronology pairs C5 with January 2025 certification success. Request current attestation. | ✅VerifiedVendor publishes BSI C5 Type 2 attestation PDF for cloud services (German BSI catalogue). |
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| GDPR / EU data protection | ⚠️Vendor claimedGerman controller (gridscale GmbH); European location marketing; privacy policy under DS-GVO. Confirm DPA and location selection for your processing. | ⚠️Vendor claimedGerman entity; public privacy policy, Art. 28 DPA, TOMs, subprocessor list. Customer remains controller for data on rented systems. |
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| US CLOUD Act exposure (indicative) | ⚠️PartialEU entity, no known US parent (OVHcloud France owns group). Customer hosting marketed in EU/CH/AT. Partial because privacy recipient list includes US-group Stripe, Google Analytics/GTM, Microsoft, Meta, LinkedIn for payments/marketing. Not legal advice. | ⚠️PartialEU entity / no known US parent, but optional US cloud uses Hetzner US LLC and US colocation (NTT, QTS); Singapore similarly. EU placements keep server data in EU per docs. Not legal advice. |
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| Data processing agreement (B2B) | ⚠️Vendor claimedGTC §14.2 requires a separate order-processing contract when gridscale processes personal data for the customer, finalised at latest on contract conclusion. Execute AV/DPA—do not rely on website privacy alone. | ⚠️Vendor claimedStandard DPA accept-in-console; sample PDF published; no custom wet-ink DPAs per vendor docs. |
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| EU AI Act | —Not applicableInfrastructure cloud; not an AI system product. GPU capacity may host customer AI workloads under shared-responsibility model. | —Not applicableInfrastructure hosting, not an AI system product. |
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| Trusted Cloud (DE) | ⚠️Vendor claimedCompliance page links Trusted Cloud service listing; verify current entry on trusted-cloud.de. | Not listed |
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| KRITIS / section 8a BSIG | Not listed | ⚠️Vendor claimedHetzner states BSI classification as operator of critical services and certification under section 8a BSIG. |
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