Compare Hotjar and Plausible Analytics on capabilities, jurisdiction, assurance, and fit for European buyers.
Both listed as alternatives to: Google Analytics
France· Web Analytics
Needs review
Shortlist for Contentsquare-owned heatmaps and replay with a public DPA and Ireland defaults. Skip if you need an independent recorder or no US-group cloud. Consider Mouseflow.
Estonia· Web Analytics
Needs review
Shortlist when you need cookieless website analytics with EU-owned visitor hosting, a lightweight script, AGPL transparency, and either managed Cloud or self-hosted CE. Skip when you need heatmaps/session replay, multi-day user-level product analytics, HIPAA/BAA, free forever hosted analytics, or zero non-EU SaaS anywhere in vendor ops—consider Matomo-class (e.g. Friendly Analytics / Piwik PRO), Pirsch, or Simple Analytics depending on depth vs simplicity.
Highlighted rows differ between the two products.
| Feature | Hotjar | Plausible Analytics |
|---|---|---|
| Country of origin | France | Estonia |
| Category | Web Analytics | Web Analytics |
| Open source | No | Yes |
| Self-hosted | No | Yes |
| Headquarters | France | Estonia |
| Legal entity | Content Square SAS, Paris (EU Hotjar contractor). Historical Hotjar Ltd Malta merged 1 July 2025. | Plausible Insights OÜ, Västriku tn 2, 50403 Tartu, Estonia |
| Governing law | Not listed | Estonian / EU law context for the OÜ; confirm contract terms for governing law clauses |
| US parent / control | No known US parent | No known US parent |
| CLOUD Act exposure (indicative) | Medium | Medium |
| Hosting / residency | Visitor data: AWS and Azure Ireland for Free/Growth and VoC Observe/Surveys. Pro/Enterprise may pick Ireland or Virginia. Defaults: EU/Japan to EU; US and most other APJ to US. Support: Content Square, Inc. and Zendesk (USA), Atlassian (Australia). Sense AI on AWS Bedrock/Azure; survey AI on Azure OpenAI France. Engage: Twilio, Daily.co, Postmark, Tremendous. | Visitor analytics: Hetzner (Falkenstein, Germany), UpCloud (Finland, DB/exports), Bunny (Slovenia, CDN/DNS/DDoS)—European-owned; vendor states visitor data never leaves the EU. Customer-account subprocessors include Paddle (payments), Postmark (email), Gravatar, optional Google (GA import), Help Scout, Nolt; site tools may include hCaptcha, Algolia, Mailchimp. SCCs claimed for non-EU processors. |
| Summary | Contentsquare-owned heatmaps, session replay, and on-site surveys. French-group SaaS with default EU hosting on AWS and Azure Ireland, not an independent Maltese startup. | Estonian open-source, cookieless web analytics (AGPLv3): lightweight script, EU-owned hosting on Hetzner/UpCloud/Bunny, managed Cloud plus self-hosted Community Edition. |
| Tags |
| At a glance | Hotjar | Plausible Analytics |
|---|---|---|
| Current HQ / entity | Content Square SAS, Paris, France | Not listed |
| Origin | Founded in Malta in 2014 (vendor history) | Not listed |
| Ownership | Contentsquare group (acquired 2021, merged 1 July 2025) | Not listed |
| Hosting (public) | AWS/Azure Ireland default for EU Free/Growth; Virginia optional on higher plans | Not listed |
| Deployment | SaaS JavaScript tag; not self-hosted; not open source | Not listed |
| Commercial model | Free tier plus paid Growth, Pro, and Enterprise (see vendor site for current terms) | Pageview-based Cloud SaaS; free CE self-host |
| HQ | Not listed | Tartu, Estonia |
| Legal entity | Not listed | Plausible Insights OÜ (reg. 14709274) |
| Visitor hosts | Not listed | Hetzner DE; UpCloud FI; Bunny SI |
| License | Not listed | AGPLv3; Cloud + Community Edition |
| Tracking model | Not listed | Cookieless; daily rotating hash; no PII stored |
| Key capabilities | Hotjar | Plausible Analytics |
|---|---|---|
| EU-operated (Contentsquare) | Yes | Not listed |
| Heatmaps + session replay | Yes | Not listed |
| Surveys and feedback | Yes | Not listed |
| Public B2B DPA | Yes | Not listed |
| ISO 27001 (claimed) | Yes | Not listed |
| Cookieless by design | Not listed | Yes |
| EU-owned visitor hosts | Not listed | Yes |
| AGPLv3 open source | Not listed | Yes |
| Self-host CE | Not listed | Yes |
| DPA automatic | Not listed | Yes |
| Lightweight script | Not listed | Yes |
Click, move, and scroll heatmaps with Attention Maps
Aggregated overlays show where visitors click, hover, and scroll. Contentsquare documents Attention Maps (engagement, not only clicks) and, on the wider platform, zone-based heatmaps that attach conversion context to page elements. Use this when a page-level bounce rate does not explain the layout. Coverage is limited to sessions the tag actually captures and to pages the recorder can reconstruct.
Session replay with claimed automatic masking
Replays mouse movement, clicks, taps, and scrolls so UX and engineering can watch a single journey. Official pages describe event-triggered recording, comments, and jump-to-replay from heatmaps or surveys. Contentsquare states that card and bank details are masked automatically. You still must suppress other personal data with blocking scripts or field exclusion. This is a browser reconstruction, not a server-side log archive.
Surveys, feedback widgets, and Engage research
On-site surveys and feedback widgets (Ask) plus user interviews and unmoderated tests (Engage). The DPA treats this as Voice of Customer. Observe and survey visitor data is hosted on AWS Ireland. Interview and user-test recordings are retained for 2 years per the DPA. Engage adds extra subprocessors (Twilio, Daily.co, Postmark, Tremendous). Response volume is plan-gated.
Funnels that open the matching recordings
Build step funnels and open sessions that converted or dropped at a step. That pairing is the reason teams keep a recorder next to GA-style charts. Advanced journey and multi-session funnel work sits on Contentsquare product analytics (Heap lineage), not on the classic Hotjar-only recorder. Funnel depth and comparison features are plan-dependent.
Error and speed context on the Contentsquare platform
The unified platform adds JavaScript error lists ranked by impact and speed analysis tied to behavior. Classic standalone Hotjar was weaker here. Full network-waterfall debugging is a platform capability. If you refuse the DXA transition you may not get this layer. Errors are only as good as what the browser tag can see.
Cookieless measurement with daily rotating visitor hash
No cookies, localStorage, or persistent IDs. Uniques use hash(daily_salt + domain + IP + UA); salt rotates every 24 hours and raw IP/UA are never stored—so analytics can often run without a consent banner, at the cost of no multi-day user stitching.
Lightweight script and single-page traffic dashboard
Vendor claims a script ~54× smaller than Google Analytics with real-time updates (~30s), sources, pages, devices, UTM channels, scroll-depth goals, and optional Google Search Console import—built for marketers who refuse GA4 report complexity.
Goals, custom events, funnels, and revenue on Cloud
Codeless page goals, file downloads, outbound clicks, custom events/properties, AI-referral traffic views, and (on higher Cloud plans) funnels, user journeys, and ecommerce revenue attribution—not session replay or in-app product analytics.
EU-owned visitor hosting (Hetzner, UpCloud, Bunny)
Cloud visitor data is processed on European-owned infrastructure: Hetzner (Germany), UpCloud (Finland), Bunny CDN (Slovenia). Plausible states visitor data never leaves the EU and is not stored on US hyperscalers.
AGPLv3 open source with Community Edition self-host
Full codebase on GitHub; free CE for self-host (long-term releases ~twice yearly). Cloud-only features include advanced bot filtering, funnels/journeys, ecommerce revenue, SSO, and Sites API—self-host ops, backups, and upgrades are yours.
Automatic DPA, Stats API, exports, and enterprise SSO
Public DPA applies to Cloud customers by use; CSV export and Stats API for BI; Business/Enterprise add higher API limits, raw event exports, managed proxy, and SAML SSO (Google Workspace, Okta, Microsoft Entra ID per docs).
| Assurance & compliance | Hotjar | Plausible Analytics |
|---|---|---|
| Independent security / no-logs audit | On request / NDA Vendor claims annual external penetration tests and publishes a Trust Portal with pentest reports behind access. No public independent no-logs audit (this is a recorder, not a no-logs VPN). | Not found Open-source code and security overview published; no public independent pen-test or no-logs audit PDF found on compliance/security pages. |
| ISO 27001 | Vendor claimed Contentsquare states it is ISO 27001 certified (also claims ISO 27017, 27018, 27701). Certificates are on the Trust Portal; not independently downloaded for this draft. | Not found No ISO 27001 claim located on security or compliance hub pages reviewed. |
| SOC 2 / SOC 3 | Vendor claimed Trust portal and security pages claim a SOC 2 Type II report. Report not independently downloaded. | Not found No SOC 2/3 claim located on security or compliance hub pages reviewed. |
| GDPR / EU data protection | Vendor claimed EU parent and contracting entity for non-Americas Hotjar Services. Public DPA, SCCs, and GDPR language. Customer is controller and must supply a lawful basis for visitor capture. | Vendor claimed EU entity; cookieless non-PII design; public data policy, DPA, and vendor-published legal assessment on GDPR/ePrivacy positioning. |
| US CLOUD Act exposure (indicative) | Partial Assessment, not a vendor slogan. French parent and no known US parent, but AWS and Azure host visitor data, Content Square, Inc. and Zendesk process support data, and US regions exist. Not legal advice. | Partial Estonian OÜ, no known US parent; visitor data on EU-owned Hetzner/UpCloud/Bunny. Partial/medium because customer-account subprocessors include US-oriented SaaS (e.g. Postmark, Help Scout, Gravatar, optional Google). Indicative only—not legal advice. |
| Data processing agreement (B2B) | Vendor claimed Public Contentsquare DPA incorporated by the MSA. Execution of the MSA or an order form is treated as execution of the DPA and SCCs. | Vendor claimed Public DPA applies automatically to Cloud customers by use of the service; lists processor duties and 48-hour breach notification target. |
| EU AI Act | Not applicable Core product is analytics and replay, not an AI system sold as such. Sense AI and survey LLMs exist as optional features. Confirm AI Act role if you enable those modules. | Not applicable Website analytics product; not marketed as an AI system under the AI Act. |
| CSA STAR | Vendor claimed Security page displays a STAR badge. Scope and level not independently verified. | Not listed |
| Considerations & known limitations | Hotjar | Plausible Analytics |
|---|---|---|
| No longer an independent Maltese company | High Acquired in 2021 and described as merged into Contentsquare on 1 July 2025. New contracts are Contentsquare entities. A scheduled DXA transition from 18 August 2026 can move data and retire the old UI unless you elect to stay. Practical impact: vendor risk, product roadmap, and DPA counterparty are the French group, not Hotjar Ltd. | Not listed |
| US-group cloud and US support path | Medium Visitor data sits on AWS and Azure. Zendesk (USA) and Content Square, Inc. handle support. US regions are default for some geographies. Practical impact: an Ireland region does not remove US-group infrastructure from a CLOUD Act discussion. | Not listed |
| Session replay can capture extra personal data | Medium The vendor asks customers to block non-permitted personal data and claims card masking. Misconfigured tags still record inputs or on-screen PII. Practical impact: you need a suppressions review and a consent story before go-live. | Not listed |
| SaaS tag only | Low No official self-hosted or open-source edition. Practical impact: skip this product if residency rules require your own servers. | Not listed |
| Optional LLM features add extra processors | Low Sense AI and survey AI use AWS Bedrock and Azure OpenAI. Practical impact: disable those features or map their regions if procurement treats LLMs as a separate transfer. | Not listed |
| US-linked customer-account subprocessors | Not listed | Medium Visitor metrics stay on EU-owned hosts, but billing, email, support, and optional integrations use providers such as Postmark, Paddle, Help Scout, Gravatar, and Google—material for zero-US-processor policies. |
| No public ISO 27001 / SOC 2 | Not listed | Medium Compliance hub emphasizes product design and EU hosting rather than ISO/SOC certificates; orgs with mandatory cert checklists must request evidence or accept open-source + DPA packaging. |
| Self-host CE feature and release lag | Not listed | Low CE is free but long-term releases (~twice yearly) and omits Cloud-only funnels, journeys, ecommerce revenue, SSO, and advanced bot filtering—ops burden sits with you. |
| No multi-day user identity or replay | Not listed | Low Daily hash resets prevent cross-day visitor stitching by design; heatmaps/session replay are out of scope—teams needing those must add other tools. |
| Misconfiguration can reintroduce personal data | Not listed | Medium Passing emails, patient IDs, or other identifiers in URLs or custom properties undermines the non-PII model; vendor also states no HIPAA/BAA. |
When: You want session replay and heatmaps from an independent European vendor, not the Contentsquare group
Consider: Mouseflow
Danish SaaS with selectable EU or US Google Cloud residency and a public DPA.
When: You only need page or privacy-oriented analytics without replaying mouse paths and form fields
Consider: Plausible Analytics or etracker
Lighter measurement. Not a substitute for session replay.
When: You want a no-contract recorder and will accept a US vendor
Consider: Microsoft Clarity
Free Microsoft product. Different jurisdiction and contract posture than Content Square SAS.
When: You need a US-native event warehouse more than qualitative replay
Consider: Mixpanel or Amplitude
Product analytics incumbents. Pair with a recorder only if you still need heatmaps.
When: You need Matomo-depth features (heatmaps, session recording, heavy on-prem packaging)
Consider: Friendly Analytics, Piwik PRO, or self-hosted Matomo
Trade Plausible’s minimalism for plugin breadth and different operators.
When: You want a lean EU privacy analytics peer with a different stack or license posture
Consider: Pirsch Analytics or Simple Analytics
Compare hosting ownership, funnels/ecommerce gates, and self-host options side by side.
When: You only need edge-level basic counts and already run Cloudflare
Consider: Cloudflare Web Analytics
Simpler install path; US company and thinner marketing analytics surface.
When: You need free hosted analytics and accept Google’s data practices
Consider: Google Analytics
Different legal and commercial model—not an EU privacy substitute.