JENTIS vs Matomo by Stackhero

Compare JENTIS and Matomo by Stackhero on capabilities, jurisdiction, assurance, and fit for European buyers.

Both listed as alternatives to: Google Analytics

JENTIS

Austria· Web Analytics

Needs review

Shortlist when you need managed server-side / first-party capture with EU-entity hosting and multi-destination activation (ads + analytics). Skip when you only want lightweight privacy analytics or free self-hosted tagging—consider Piwik PRO or etracker for EU analytics-first stacks, or Google sGTM if you will operate a Google-centric pipeline yourself.

EU-operated (Austria)Server-side tag managerEU/EEA hosting (claimed)ISO 27001 (claimed)Managed SaaSNot open source

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Matomo by Stackhero

France· Web Analytics

Needs review

Shortlist when you want full Matomo on a dedicated French-operated bare-metal instance with one-click updates and hourly billing—especially if you prefer unlimited site/seat product framing over hit-metered multi-tenant SaaS. Skip when you need EU-only with no US region option, root/SSH access, or a minimal cookieless counter—consider self-hosted Matomo, Friendly Analytics, or Plausible instead.

Managed MatomoDedicated instanceFrench PaaS operatorISO 27001 (claimed)Automatic DPAEU or US region

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Highlighted rows differ between the two products.

JENTIS vs Matomo by Stackhero: Snapshot
Feature	JENTIS	Matomo by Stackhero
Country of origin	Austria	France
Category	Web Analytics	Web Analytics
Open source	No	Yes
Self-hosted	No	No
Headquarters	Austria	France
Legal entity	JENTIS GmbH	Stackhero (RCS Paris 512 366 378, VAT FR92512366378), 1 rue de Stockholm, 75008 Paris, France
Governing law	Austria / EU GDPR	French law; courts at registered head office (per Terms of service)
US parent / control	No known US parent	No known US parent
CLOUD Act exposure (indicative)	Low	Medium
Hosting / residency	Product: default EU/EEA-only processing on ISO 27001-certified cloud; docs cite IONOS cloud (Germany/EU). Exact host/region named in customer DPA. Optional non-EU instances may add non-EU subprocessors if selected. Marketing website separately uses Host Europe (DE) and US SaaS (HubSpot, Salesforce, Google) for corporate CRM/ads—not the Twin Server product path.	Primary compute: Stackhero bare-metal cloud, customer-chosen region EU (France) or USA. Backups: stored in the EU per Matomo FAQ; encrypted atomic images retained up to ~3 months. Not built on AWS/GCP/Azure as the stated compute substrate. Payment processor (unnamed) handles card data; privacy policy mentions third-party messaging/stats tools without a full named subprocessor table.
Summary	Austrian managed server-side data capture and hybrid tag manager: first-party Twin Server collection, consent-aware routing, and ad activation for multi-tool MarTech stacks.	French PaaS-managed Matomo on dedicated bare-metal instances: unlimited sites until capacity, one-click updates, EU or US region choice, with hourly billing and an automatic DPA.
Tags	gdpr server-side-tracking tag-management first-party-data martech austria	gdpr analytics matomo privacy open-source saas france managed-hosting iso-27001

At a glance: JENTIS vs Matomo by Stackhero
At a glance	JENTIS	Matomo by Stackhero
HQ	Vienna, Austria	Paris, France (1 rue de Stockholm, 75008)
Legal entity	JENTIS GmbH (FN 529675i)	Stackhero — RCS Paris 512 366 378
Founded	2020	Not listed
Product type	Managed server-side data capture / hybrid tag manager	Not listed
Hosting model	Managed SaaS; EU/EEA by default (IONOS cited in docs)	Not listed
Open source	No	Not listed
Self-hosted product	No (managed hosting)	Not listed
Commercial model	Sales-led SaaS (demo / consultation)	Hourly instance billing; free trial; no standard commitment
Stack	Not listed	Open-source Matomo on dedicated Stackhero VM
Hosting regions	Not listed	EU (France) or USA; backups in EU (vendor FAQ)
Certifications	Not listed	ISO 27001:2022 claimed (BAB #254338)

Key capabilities: JENTIS vs Matomo by Stackhero
Key capabilities	JENTIS	Matomo by Stackhero
EU-operated (Austria)	Yes	Not listed
Server-side tag manager	Yes	Not listed
EU/EEA hosting (claimed)	Yes	Not listed
ISO 27001 (claimed)	Yes	Not listed
Managed SaaS	Yes	Not listed
Not open source	Yes	Not listed
Managed Matomo	Not listed	Yes
Dedicated instance	Not listed	Yes
French PaaS operator	Not listed	Yes
ISO 27001 (claimed)	Not listed	Yes
Automatic DPA	Not listed	Yes
EU or US region	Not listed	Yes

JENTIS

Hybrid server-side tag management
One container for client- and server-side tags with first-party DNS; migrate data-layer logic and debug from browser hit to server dispatch without running your own sGTM fleet.
Twin Server capture and transforms
Server-side session mirror that can pseudonymize, anonymize, enrich, and time-frame parameters before forwarding—usable as a CNIL-style proxy pattern when configured carefully.
Essential Mode for non-consent traffic
Configurable minimized/anonymized capture when marketing consent is refused so sessions and conversions are not fully invisible—subject to DPO/legal sign-off per jurisdiction.
Synthetic Users for ad activation
Models trained on consented first-party data produce synthetic conversion signals for Google, Meta, TikTok, and other ad APIs; measure impact with holdouts—legal basis is configuration-specific.
Managed EU connectors and raw export
Vendor-maintained connectors across analytics, ads, and MarTech plus raw data export/API-style control; not a self-hosted open-source stack.

Matomo by Stackhero

Dedicated bare-metal Matomo instance
Each customer gets an isolated VM on Stackhero’s own bare-metal cloud (Stackhero DC OS), not shared multi-tenant Matomo. Local disks and included Redis are positioned for high IOPS and heavy traffic—fit teams that outgrow noisy-neighbor shared analytics clouds.
Unlimited sites, members, segments, and goals until capacity
Stackhero does not meter websites, team seats, segments, or goals as product SKUs; you scale by instance size (published up to 16 vCPUs / 64 GB RAM). Retention is limited by disk, not a fixed product TTL—plan storage for long history.
One-click Matomo updates and managed ops (no SSH)
Stackhero delivers Matomo updates for dashboard application; firewall IP rules are customer-configurable. SSH is intentionally unavailable on the managed service—good for reduced surface area, poor fit if you need custom OS packages.
Custom domain, GeoIP2, and dedicated notification email
Point matomo.yourdomain.com with TLS 1.3/ECDSA, ship visitor location via bundled GeoIP2, and send unlimited Matomo reports/alerts through a per-instance email path—reduces glue work after first deploy.
Atomic encrypted daily backups (EU vault)
24-hour atomic image backups (plus event-driven backups on upgrades) are validated, then encrypted (OpenPGP ECDH/Curve25519) and retained up to three months. Vendor FAQ states backups are stored in the EU even when regions differ—confirm dual-region implications for US instances.
Hourly billing with EU or US region choice
Spin services up/down with hourly charging and a single monthly invoice; free trial without payment method. Choose European (France) or USA placement at create time—region is a first-class control for residency, not a hidden default.

Assurance & compliance: JENTIS vs Matomo by Stackhero
Assurance & compliance	JENTIS	Matomo by Stackhero
Independent security / no-logs audit	Not found No public independent no-logs or third-party security audit PDF located; ISO is the main public assurance claim.	Not found ISO 27001 and bug-bounty openness claimed; no public independent no-logs audit report specific to analytics found.
ISO 27001	Vendor claimed Vendor states ISO 27001 / ISO 27001:2013 certification on site footer and privacy docs; certificate not independently verified in this draft.	Vendor claimed Vendor publishes ISO/IEC 27001:2022 certificate #254338 from the British Assessment Bureau (PDF). Not re-verified against the issuer’s public register in this draft.
SOC 2 / SOC 3	Not found No public SOC 2/3 report found on marketing or privacy docs.	Not found No SOC 2/3 claim found on certifications/privacy/GDPR pages reviewed.
GDPR / EU data protection	Vendor claimed Austrian controller entity; product marketed as privacy-by-design processor with EU hosting, CMP hooks, and transform functions. Not legal advice—confirm config and DPA.	Vendor claimed French entity; public GDPR & DPA page; customer controller / Stackhero processor model; EU region option for service data.
US CLOUD Act exposure (indicative)	Partial EuropeanStack assessment: AT entity and no known US parent; product hosting claimed EU-only (e.g. IONOS). Residual exposure via customer-chosen US destinations and any non-EU instance option. Not legal advice.	Partial French entity, no known US parent, non-hyperscaler bare-metal hosting claimed. Medium/partial because USA is a first-class hosting region; EU-only only when the customer creates the service in Europe. Backups stated as EU-stored. Not legal advice.
Data processing agreement (B2B)	Vendor claimed Sample DPA via Customer Legal Hub; required for SaaS processing. Confirm signed version and subprocessor annex.	Vendor claimed DPA applies automatically with Terms of service; PDF downloadable from the GDPR & DPA page.
EU AI Act	Not applicable Core product is tag/data capture; Synthetic Users is ML-assisted but product is not marketed as a general-purpose AI system. Revisit if Synthetic Users becomes a primary regulated AI offering.	Not applicable Web analytics hosting; not positioned as an AI system product.

Considerations & known limitations: JENTIS vs Matomo by Stackhero
Considerations & known limitations	JENTIS	Matomo by Stackhero
Consent modes need legal sign-off	High Essential Mode and Synthetic Users can re-open measurement when users refuse cookies; legality depends on jurisdiction, configuration, and DPO assessment—not automatic compliance.	Not listed
Downstream US ad/analytics tools	Medium Even with EU capture, enabling Google/Meta/TikTok connectors can transfer personal data to US providers; use transforms/proxy patterns and transfer tools as required.	Not listed
ISO claimed; limited public audits	Medium ISO 27001 is vendor-asserted; no independent public security/no-logs audit found. Request certificate, pen-test summaries, and full subprocessor list under NDA if needed.	Not listed
Managed SaaS, not self-host	Medium No open-source self-host product path; ops simplicity trades for vendor dependency, sales-led pricing, and migration cost if you later leave.	Not listed
Implementation and data-layer effort	Low Migration from client-side tags still needs DNS, data layer, CMP mapping, and QA—vendor connectors reduce but do not eliminate engineering work.	Not listed
Optional US hosting region	Not listed	Medium Platform offers USA placement alongside France/EU. Mis-selected region or unclear contract language can put visitor analytics outside the EU. Procurements that require EU-only must pin region at create time and in the order form.
EU backups when primary is US	Not listed	Medium FAQ states backups are stored in the EU. If an instance runs in the USA, confirm whether visitor data is dual-homed (US primary + EU backup) and how that affects DPIA and transfer tools.
No SSH / managed-only host	Not listed	Low Cannot install arbitrary system software or agents; support hours stated as CET office hours for basic platform support—not full Matomo application consulting.
Limited named subprocessor list	Not listed	Medium Privacy policy mentions third-party tools and a payment processor without a detailed public subprocessor register. Request the annex in diligence if procurement requires named processors.
ISO certificate vendor-published	Not listed	Low ISO 27001:2022 is claimed with a public PDF and BAB certificate number; validate scope, sites, and validity dates with the certification body before treating it as verified.
Matomo privacy configuration is yours	Not listed	Low Hosting in the EU does not auto-configure consent, IP anonymization, or cookieless modes. Controllers remain responsible for Matomo GDPR tooling and site policy.

Fit

JENTIS

Best fit when

E-commerce and multi-brand sites that lose conversion data to blockers, ITP, and consent drop-off
Performance marketing teams activating into Google, Meta, TikTok, and other ad APIs from first-party events
Analytics/DPO pairs that need data-point-level governance, CMP sync, and pseudonymization before third-country tools
Organizations preferring a managed EU capture layer over self-operated server-side GTM
Stacks that feed both EU analytics (e.g. Piwik PRO) and global ad platforms from one collection path

Poor fit when

Teams seeking free, open-source, or fully self-hosted analytics only
Lightweight privacy page analytics without ad activation or hybrid tag management
Buyers who cannot run sales-led procurement, data-layer work, and legal review of consent modes
Use cases that need a full CDP/BI product rather than capture and routing

Consider instead when

When: You primarily need EU privacy-focused web analytics (and optional self-host), not multi-destination ad activation
Consider: Piwik PRO or etracker
JENTIS can still sit in front of Piwik PRO; choose the analytics product when capture is not the bottleneck.
When: You are Google-only and will operate server-side GTM yourself
Consider: Google Tag Manager (server-side) + GA4
Lower cash cost; higher ops burden and different transfer/jurisdiction posture.
When: You need a full customer data platform or enterprise analytics suite
Consider: Adobe Analytics or a dedicated CDP (e.g. Tealium)
JENTIS is capture/routing at the start of the chain, not a CDP replacement.

Matomo by Stackhero

Best fit when

Teams that want Matomo’s full analytics/admin surface without running OS or Matomo upgrades themselves
Buyers who prefer a dedicated VM and capacity-based limits over multi-tenant hit metering
Orgs consolidating Matomo with other Stackhero-managed open-source services under one French operator
Projects that need hourly elasticity and the ability to stop billing with one click
Controllers who will configure Matomo privacy features themselves and want a signed/automatic DPA plus ISO 27001 claims

Poor fit when

Requirements that forbid any US hosting option or dual-region backup stories—platform publicly offers USA regions
Teams that need SSH, custom kernels, or non-Matomo system agents on the host
Buyers seeking only a lightweight cookieless pageview product (Plausible-class tools are simpler)
Organizations that must self-host inside their own cloud account with no third-party PaaS operator
Use cases needing a named public subprocessor register beyond Stackhero’s high-level privacy/GDPR pages

Consider instead when

When: You want Swiss Matomo-as-a-Service with cookieless defaults and CH product hosts
Consider: Friendly Analytics
Different operator, residency story, and privacy defaults; still Matomo-based.
When: You need enterprise analytics packaging beyond plain managed Matomo
Consider: Piwik PRO
Compare modules, contracts, and hosting regions independently.
When: You only need a minimal open-source-friendly counter with simple SaaS UX
Consider: Plausible Analytics
Far less Matomo depth; different product surface.
When: You require full root control and in-house residency guarantees
Consider: Self-hosted Matomo on your own EU IaaS
Maximum control; you own updates, backups, and hardening.

Open questions for due diligence

JENTIS

What is the exact production cloud provider, region, and subprocessor list on the current DPA annex?
Can the vendor produce a current ISO 27001 certificate and any independent penetration-test summary?
Has legal counsel approved Essential Mode and Synthetic Users for your markets (ePrivacy/GDPR basis)?
Which destinations will receive personal data vs pseudonymized/synthetic signals only?
What SLA, raw data retention, and exit/export terms apply to your tier?

Matomo by Stackhero

Will the order form and DPA annex permanently pin the Matomo instance to the EU (France) region with no US failover?
For US-region instances, what exact data is copied to EU backup vaults and under which transfer mechanism?
Who is the unnamed parent company referenced on the About page, and is there any US ownership or PE?
Can ISO 27001 certificate 254338 be validated on the British Assessment Bureau (or successor) public register for current scope/dates?
Which payment, support, and website analytics providers process Stackhero account data (named subprocessor list)?