Matomo by Stackhero vs TelemetryDeck

Compare Matomo by Stackhero and TelemetryDeck on capabilities, jurisdiction, assurance, and fit for European buyers.

Both listed as alternatives to: Matomo

Matomo by Stackhero

France· Web Analytics

Needs review

Shortlist when you want full Matomo on a dedicated French-operated bare-metal instance with one-click updates and hourly billing—especially if you prefer unlimited site/seat product framing over hit-metered multi-tenant SaaS. Skip when you need EU-only with no US region option, root/SSH access, or a minimal cookieless counter—consider self-hosted Matomo, Friendly Analytics, or Plausible instead.

Managed MatomoDedicated instanceFrench PaaS operatorISO 27001 (claimed)Automatic DPAEU or US region

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TelemetryDeck

Germany· Web Analytics

Needs review

Shortlist TelemetryDeck for multi-platform app analytics when on-device double-hash anonymization, cookieless signals, open SDKs, and a German-operated SaaS matter more than self-host or profile-heavy product suites. Skip when you need website-only simplicity (Plausible/Pirsch), full self-host control (Matomo/Plausible CE), or Mixpanel/Firebase-class identity and ecosystem depth—and have legal review the vendor’s “not personal data / not Art. 28 processor” DPA model plus AWS/Azure subprocessors.

Multi-platform app SDKsOn-device anonymizationCookieless signalsEU-operated (DE GmbH)Open-source client SDKsManaged SaaS (no self-host)

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Highlighted rows differ between the two products.

Matomo by Stackhero vs TelemetryDeck: Snapshot
Feature	Matomo by Stackhero	TelemetryDeck
Country of origin	France	Germany
Category	Web Analytics	Web Analytics
Open source	Yes	No
Self-hosted	No	No
Headquarters	France	Germany
Legal entity	Stackhero (RCS Paris 512 366 378, VAT FR92512366378), 1 rue de Stockholm, 75008 Paris, France	TelemetryDeck GmbH, Von-der-Tann-Str. 54, 86159 Augsburg (HRB 37541)
Governing law	French law; courts at registered head office (per Terms of service)	Germany (terms reference German law / Bayern courts; consumer protections may vary)
US parent / control	No known US parent	No known US parent
CLOUD Act exposure (indicative)	Medium	Medium
Hosting / residency	Primary compute: Stackhero bare-metal cloud, customer-chosen region EU (France) or USA. Backups: stored in the EU per Matomo FAQ; encrypted atomic images retained up to ~3 months. Not built on AWS/GCP/Azure as the stated compute substrate. Payment processor (unnamed) handles card data; privacy policy mentions third-party messaging/stats tools without a full named subprocessor table.	Product analytics: Microsoft Azure Amsterdam (NL), AWS Frankfurt (DE), Hetzner Falkenstein and Nürnberg (DE) per Privacy FAQ. Website privacy policy lists Microsoft Ireland Operations Ltd, Amazon Web Services Inc (US entity), and Hetzner Online GmbH as hosters with claimed Art. 28 contracts for site hosting. Account-side: HubSpot Inc (US CRM), Brevo/Sendinblue GmbH (DE email), Stripe payments per terms.
Summary	French PaaS-managed Matomo on dedicated bare-metal instances: unlimited sites until capacity, one-click updates, EU or US region choice, with hourly billing and an automatic DPA.	German privacy-first app analytics SaaS: lightweight multi-platform SDKs, on-device double-hash anonymization, cookieless signals, and managed dashboards for mobile, desktop, and web products.
Tags	analytics privacy saas gdpr matomo open-source france managed-hosting iso-27001	analytics privacy saas gdpr app-analytics cookieless mobile-sdk germany free-tier

At a glance: Matomo by Stackhero vs TelemetryDeck
At a glance	Matomo by Stackhero	TelemetryDeck
HQ	Paris, France (1 rue de Stockholm, 75008)	Augsburg, Germany (TelemetryDeck GmbH)
Legal entity	Stackhero — RCS Paris 512 366 378	TelemetryDeck GmbH · HRB 37541 · VAT DE353418916
Stack	Open-source Matomo on dedicated Stackhero VM	Not listed
Hosting regions	EU (France) or USA; backups in EU (vendor FAQ)	Not listed
Commercial model	Hourly instance billing; free trial; no standard commitment	Free tier + monthly event volume; plan-based query retention
Certifications	ISO 27001:2022 claimed (BAB #254338)	Not listed
Product type	Not listed	Managed app/web analytics SaaS
Self-host	Not listed	No (open-source client SDKs only)
Hosting (vendor)	Not listed	Azure Amsterdam; AWS Frankfurt; Hetzner Falkenstein/Nürnberg
DPA	Not listed	Public DPA/AVV asserting anonymized non-processor model; TOMs on request

Key capabilities: Matomo by Stackhero vs TelemetryDeck
Key capabilities	Matomo by Stackhero	TelemetryDeck
Managed Matomo	Yes	Not listed
Dedicated instance	Yes	Not listed
French PaaS operator	Yes	Not listed
ISO 27001 (claimed)	Yes	Not listed
Automatic DPA	Yes	Not listed
EU or US region	Yes	Not listed
Multi-platform app SDKs	Not listed	Yes
On-device anonymization	Not listed	Yes
Cookieless signals	Not listed	Yes
EU-operated (DE GmbH)	Not listed	Yes
Open-source client SDKs	Not listed	Yes
Managed SaaS (no self-host)	Not listed	Yes

Matomo by Stackhero

Dedicated bare-metal Matomo instance
Each customer gets an isolated VM on Stackhero’s own bare-metal cloud (Stackhero DC OS), not shared multi-tenant Matomo. Local disks and included Redis are positioned for high IOPS and heavy traffic—fit teams that outgrow noisy-neighbor shared analytics clouds.
Unlimited sites, members, segments, and goals until capacity
Stackhero does not meter websites, team seats, segments, or goals as product SKUs; you scale by instance size (published up to 16 vCPUs / 64 GB RAM). Retention is limited by disk, not a fixed product TTL—plan storage for long history.
One-click Matomo updates and managed ops (no SSH)
Stackhero delivers Matomo updates for dashboard application; firewall IP rules are customer-configurable. SSH is intentionally unavailable on the managed service—good for reduced surface area, poor fit if you need custom OS packages.
Custom domain, GeoIP2, and dedicated notification email
Point matomo.yourdomain.com with TLS 1.3/ECDSA, ship visitor location via bundled GeoIP2, and send unlimited Matomo reports/alerts through a per-instance email path—reduces glue work after first deploy.
Atomic encrypted daily backups (EU vault)
24-hour atomic image backups (plus event-driven backups on upgrades) are validated, then encrypted (OpenPGP ECDH/Curve25519) and retained up to three months. Vendor FAQ states backups are stored in the EU even when regions differ—confirm dual-region implications for US instances.
Hourly billing with EU or US region choice
Spin services up/down with hourly charging and a single monthly invoice; free trial without payment method. Choose European (France) or USA placement at create time—region is a first-class control for residency, not a hidden default.

TelemetryDeck

Multi-platform SDKs and HTTP signal ingest
Official clients for Swift (Apple platforms including visionOS), Kotlin/Android, JavaScript, Flutter, React/React Native, Vue, and a one-line web snippet, with community Unity, Rust WASM, and Vapor clients. Any runtime can POST to the documented ingest API. Suits cross-platform product teams; not a drop-in replacement for a full marketing tag manager suite.
On-device salt-and-hash user anonymization
Client SDKs salt and hash user identifiers on device; the server applies a second salt and hash so neither side can reverse the original ID. App analytics docs state IPs are never stored for signals; timestamps are rounded to the hour. Limit: publishers must not put personal data in custom metadata, or the anonymization model breaks for that payload.
Cookieless app and web tracking model
No analytics cookies for product signals: apps keep a local anonymized identifier; web derives a hashed identifier from date, site, and partial IP context without storing full IPs. Aimed at leaner consent UX and simpler App Store privacy labels versus cookie-based trackers—still confirm legal posture for your jurisdiction and configuration.
Product dashboards, funnels, TQL, and notebooks
Pre-built overview and AARRR-style customer journeys (acquisition, activation, retention, revenue), technical metrics (devices, versions, errors), visual funnel builder, Explore for raw signal types, TelemetryDeck Query Language for advanced insights, and Notebooks mixing live charts with markdown. Test mode separates IDE/dev traffic from production.
Volume-based SaaS with free tier and plan retention
Commercial model is monthly event/signal volume with a free tier and paid plans that differ on included volume and how long data stays query-ready (cold storage may hold older data). Free accounts can stop ingesting when the budget is exhausted; paid plans warn and may auto-upgrade after sustained overage. Check current limits on the vendor dashboard—no self-host option.

Assurance & compliance: Matomo by Stackhero vs TelemetryDeck
Assurance & compliance	Matomo by Stackhero	TelemetryDeck
Independent security / no-logs audit	Not found ISO 27001 and bug-bounty openness claimed; no public independent no-logs audit report specific to analytics found.	Not found Vendor claims no IP storage and open SDK code for inspection; no public third-party no-logs or security audit report found in this pass.
ISO 27001	Vendor claimed Vendor publishes ISO/IEC 27001:2022 certificate #254338 from the British Assessment Bureau (PDF). Not re-verified against the issuer’s public register in this draft.	Not found No public ISO 27001 certificate page located.
SOC 2 / SOC 3	Not found No SOC 2/3 claim found on certifications/privacy/GDPR pages reviewed.	Not found No public SOC 2/3 report located.
GDPR / EU data protection	Vendor claimed French entity; public GDPR & DPA page; customer controller / Stackhero processor model; EU region option for service data.	Vendor claimed EU (German) controller entity; privacy policy and Privacy FAQ document anonymization, non-storage of IPs for signals, and EU hosting regions. Vendor asserts analytics signals are not personal data—validate with counsel for your config.
US CLOUD Act exposure (indicative)	Partial French entity, no known US parent, non-hyperscaler bare-metal hosting claimed. Medium/partial because USA is a first-class hosting region; EU-only only when the customer creates the service in Europe. Backups stated as EU-stored. Not legal advice.	Partial German GmbH, no known US parent, EU regions named—but public hosters include AWS and Microsoft (US groups) and HubSpot (US) for CRM. Indicative medium exposure. Not legal advice.
Data processing agreement (B2B)	Vendor claimed DPA applies automatically with Terms of service; PDF downloadable from the GDPR & DPA page.	Partial Public DPA at telemetrydeck.com/dpa (German AVV prevails). Document asserts TelemetryDeck is not Art. 28 processor/joint controller because signals are anonymized; TOMs on request. Not a classic processor AVV—legal review required.
EU AI Act	Not applicable Web analytics hosting; not positioned as an AI system product.	Not applicable Product analytics / telemetry; not marketed as an AI system core offering.

Considerations & known limitations: Matomo by Stackhero vs TelemetryDeck
Considerations & known limitations	Matomo by Stackhero	TelemetryDeck
Optional US hosting region	Medium Platform offers USA placement alongside France/EU. Mis-selected region or unclear contract language can put visitor analytics outside the EU. Procurements that require EU-only must pin region at create time and in the order form.	Not listed
EU backups when primary is US	Medium FAQ states backups are stored in the EU. If an instance runs in the USA, confirm whether visitor data is dual-homed (US primary + EU backup) and how that affects DPIA and transfer tools.	Not listed
No SSH / managed-only host	Low Cannot install arbitrary system software or agents; support hours stated as CET office hours for basic platform support—not full Matomo application consulting.	Not listed
Limited named subprocessor list	Medium Privacy policy mentions third-party tools and a payment processor without a detailed public subprocessor register. Request the annex in diligence if procurement requires named processors.	Not listed
ISO certificate vendor-published	Low ISO 27001:2022 is claimed with a public PDF and BAB certificate number; validate scope, sites, and validity dates with the certification body before treating it as verified.	Not listed
Matomo privacy configuration is yours	Low Hosting in the EU does not auto-configure consent, IP anonymization, or cookieless modes. Controllers remain responsible for Matomo GDPR tooling and site policy.	Not listed
US-group cloud and CRM subprocessors	Not listed	Medium Even with EU regions, AWS and Microsoft Azure are US-group providers; HubSpot processes customer CRM data in a US SaaS path. Buyers with strict no-US-cloud policies need written architecture confirmation or another vendor.
Anonymization / non-processor legal model	Not listed	Medium Public DPA states TelemetryDeck is neither processor nor joint controller for service data. Strong if true for your configuration; risky if custom metadata reintroduces personal data or if counsel disagrees with the anonymization analysis.
No public ISO/SOC or independent audit	Not listed	Medium No ISO 27001, SOC 2, or independent no-logs audit found publicly. Enterprise security questionnaires may need NDA materials or alternate assurance.
Free-tier ingest hard-stop	Not listed	Low Free plans discard events after the included monthly budget; overage data is not recoverable. Production apps on free tier need monitoring or a paid plan.
No self-hosted product	Not listed	Low Only client SDKs are open source. Organizations that must keep analytics databases on-prem cannot use TelemetryDeck as a full stack.

Fit

Matomo by Stackhero

Best fit when

Teams that want Matomo’s full analytics/admin surface without running OS or Matomo upgrades themselves
Buyers who prefer a dedicated VM and capacity-based limits over multi-tenant hit metering
Orgs consolidating Matomo with other Stackhero-managed open-source services under one French operator
Projects that need hourly elasticity and the ability to stop billing with one click
Controllers who will configure Matomo privacy features themselves and want a signed/automatic DPA plus ISO 27001 claims

Poor fit when

Requirements that forbid any US hosting option or dual-region backup stories—platform publicly offers USA regions
Teams that need SSH, custom kernels, or non-Matomo system agents on the host
Buyers seeking only a lightweight cookieless pageview product (Plausible-class tools are simpler)
Organizations that must self-host inside their own cloud account with no third-party PaaS operator
Use cases needing a named public subprocessor register beyond Stackhero’s high-level privacy/GDPR pages

Consider instead when

When: You want Swiss Matomo-as-a-Service with cookieless defaults and CH product hosts
Consider: Friendly Analytics
Different operator, residency story, and privacy defaults; still Matomo-based.
When: You need enterprise analytics packaging beyond plain managed Matomo
Consider: Piwik PRO
Compare modules, contracts, and hosting regions independently.
When: You only need a minimal open-source-friendly counter with simple SaaS UX
Consider: Plausible Analytics
Far less Matomo depth; different product surface.
When: You require full root control and in-house residency guarantees
Consider: Self-hosted Matomo on your own EU IaaS
Maximum control; you own updates, backups, and hardening.

TelemetryDeck

Best fit when

Mobile/desktop/web app teams that instrument events in code (Swift, Kotlin, Flutter, RN, JS) rather than only a website script
Product orgs prioritizing cookieless, double-hashed identifiers and leaner App Store privacy narratives versus ad-tech SDKs
Teams leaving Firebase Analytics or Mixpanel who accept a simpler event model for privacy-oriented defaults
European buyers wanting a German legal entity and EU-region hosting (Azure NL, AWS Frankfurt, Hetzner DE) with public privacy docs
Indie and small teams that want a free tier to start and volume-based paid plans as signal volume grows

Poor fit when

Organizations that must self-host the full analytics stack on their own infrastructure
Website-only traffic measurement without native app SDKs (Plausible/Pirsch are usually better fits)
Buyers that require public ISO 27001/SOC 2 certificates or a conventional Art. 28 processor DPA without the vendor’s anonymization legal model
Teams needing deep identity graphs, CRM-style user profiles, or full product-analytics marketing suites
Workloads that forbid US-group cloud providers entirely (AWS and Microsoft Azure are in the public host list)

Consider instead when

When: You only need privacy-friendly website analytics with a simple script
Consider: Plausible Analytics or Pirsch Analytics
Stronger web-first UX; weaker native multi-platform SDK story than TelemetryDeck
When: You must self-host analytics and own the database
Consider: Matomo (self-host) or Plausible Community Edition
TelemetryDeck is managed SaaS only
When: You need Firebase/Google ecosystem depth or free crash+remote-config adjacency
Consider: Firebase Analytics (accept Google jurisdiction and tracking model)
Different privacy and lock-in trade-offs
When: You need enterprise product analytics with rich identity and experimentation packaging
Consider: Mixpanel or Amplitude
Heavier privacy/cookie surface; more suite features

Open questions for due diligence

Matomo by Stackhero

Will the order form and DPA annex permanently pin the Matomo instance to the EU (France) region with no US failover?
For US-region instances, what exact data is copied to EU backup vaults and under which transfer mechanism?
Who is the unnamed parent company referenced on the About page, and is there any US ownership or PE?
Can ISO 27001 certificate 254338 be validated on the British Assessment Bureau (or successor) public register for current scope/dates?
Which payment, support, and website analytics providers process Stackhero account data (named subprocessor list)?

TelemetryDeck

Will counsel accept the public non-processor DPA/AVV model for your app’s identifier and metadata configuration?
Can TelemetryDeck provide TOMs, subprocessor list for the analytics plane, and any ISO/SOC or pen-test reports under NDA?
Which exact AWS/Azure services and accounts process customer organization data versus anonymized signals?
What contractual options exist to exclude or pin HubSpot and other US SaaS tools for account administration?
Current free-tier and paid plan event limits and retention windows for your expected volume (confirm on live plans UI)?