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Cloud Mail

Seeweb’s managed professional domain email: Plesk admin, Roundcube webmail, CalDAV/CardDAV, pre-delivery antispam, and daily off-site backups on Italian/EU infrastructure.

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Cloud Mail is Seeweb's managed professional email hosting for custom domains. Seeweb S.r.l., based in Frosinone, Italy, has operated since 1998. It is a dedicated mail stack rather than a full collaboration suite: administrators use Plesk, and users reach mail through Roundcube, desktop clients, or mobile apps.

It exists for organisations that want Italian or EU-hosted domain mail with IMAP, POP3, SMTP, plus CalDAV and CardDAV, without running their own mail servers. Activation is tied to a reference domain. Plans scale by mailbox count and storage.

The concrete differentiator is that Seeweb-operated mail stack (hostnames under mail.truemail.it) with pre-delivery antispam and daily off-site backups on the vendor's European infrastructure.

Managed domain emailPlesk administrationCalDAV / CardDAVISO 27001 (claimed)CISPE CoC (claimed)Italian / EU operator

Shortlist Cloud Mail when you need Italian-operated, managed domain email with Plesk, Roundcube, CalDAV/CardDAV, and pre-delivery antispam on Seeweb infrastructure. Skip when you need end-to-end encrypted / zero-access mail (consider Proton Mail or Tuta) or a full Workspace/365 productivity suite (Google Workspace / Microsoft 365).

Key capabilities

One admin account manages mailboxes, passwords, aliases, forwards, and auto-replies in Plesk, with quota/usage visibility per account. Suited to SMEs and resellers who want classic hosting-style control without running their own MTA.

Users access mail via Roundcube (webmail.truemail.it) or standard clients. Docs publish IMAP/POP3/SMTP endpoints with STARTTLS and SSL port options for Outlook, Thunderbird, Apple Mail, and mobile. CalDAV and CardDAV cover calendar and contacts sync.

Centralized filters check sender IP/domain behaviour and content before the message is accepted. Rejected spam is returned to the sender rather than filed in a default spam mailbox; false positives are handled via ticket or report@postmaster.seeweb.it. Accuracy is not claimed to be 100%.

Incremental daily backups run to a remote Seeweb data center using IBM Spectrum Protect software. Deleted mail can be requested for recovery within about 30 days; restores recover the backed-up set rather than individual selected messages, so IMAP is recommended.

Plans scale from small 5 GB / 5-mailbox packs through large multi-hundred-GB packs with matching mailbox counts (up to on the order of 1,280 mailboxes). A domain is required at activation. WhiteLabel supports partners who resell branded mail on Seeweb’s managed stack.

At a glance

HQ
Frosinone, Italy (Seeweb S.r.l.)
Group
DHH (Euronext Growth Milan) since 2020
Product type
Managed domain email hosting
Admin / webmail
Plesk + Roundcube
Protocols
IMAP, POP3, SMTP, CalDAV, CardDAV
Open source product
No (managed service; Roundcube is the webmail UI)
Self-hosted product
No
Commercial model
Paid storage/mailbox packs; domain required; WhiteLabel available

Best fit when

  • SMEs and freelancers needing custom-domain business mail without a full Google/Microsoft suite
  • Teams that want classic IMAP/SMTP clients plus Roundcube webmail and CalDAV/CardDAV
  • Resellers seeking WhiteLabel managed mail on a European host
  • Organizations already using Seeweb compute/hosting that want mail in the same vendor relationship
  • Buyers prioritizing Italian legal entity, published ISO scopes that include mail, and CISPE-oriented residency messaging

Poor fit when

  • Threat models that require default end-to-end encryption or zero-access provider architecture
  • Need for full collaborative office suites, deep directory SSO, or Graph/Workspace app ecosystems
  • Teams that must self-host the MTA stack rather than buy managed mail
  • Procurement that requires a public SOC 2 report or a fully published subprocessor list before first contact

Consider instead when

  • When: You need zero-access / end-to-end encrypted mailboxes as the primary control

    Consider: Proton Mail or Tuta

    Different product class: E2EE-first vs conventional managed IMAP hosting

  • When: You need mail plus full productivity suite and global enterprise ecosystem

    Consider: Google Workspace or Microsoft 365

    Trade EU-operator focus for suite breadth and US-jurisdiction diligence

  • When: You want another European professional domain-mail host for comparison

    Consider: Migadu, Mailfence, or Combell E-mail

    Compare admin model, spam handling, restore RPO, and contract artifacts

Jurisdiction & ownership

Legal entity
Seeweb S.r.l. (VAT IT02043220603), Via Armando Vona 66, 03100 Frosinone
Governing law
Italy / EU (forum of Frosinone referenced in general conditions)
US parent / control
No known US parent
CLOUD Act exposure (indicative)
Low
Hosting / residency
Seeweb-operated European infrastructure (proprietary DCs in Milan and Frosinone; group facilities also listed in Lugano, Zurich, Sofia). Cloud Mail backups: daily off-site to another Seeweb data center using IBM Spectrum Protect software. CISPE materials claim European territorial storage for covered cloud services. No public AWS/GCP/Azure hosting path found for this product.

Indicative only—not legal advice. European ownership (DHH group) and self-operated EU DCs support lower ownership-path CLOUD Act exposure than US hyperscaler suites; confirm instance placement, antispam reputation providers, and full subprocessors under NDA/contract. SMTP to external recipients still crosses the open internet.

  • Independent security / no-logs auditNot found
  • ISO 27001Vendor claimed
  • ISO 27017 / 27018 (cloud)Vendor claimed
  • SOC 2 / SOC 3Not found
  • +5

Considerations & known limitations

  • MediumSubprocessor / antispam feed list not public

    Docs mention reputation services for antispam but do not publish a complete subprocessor table. Procurement should request the current list and transfer safeguards.

  • LowBackup restore is set-based, not single-message

    30-day off-site history is useful, but restores recover the backed-up set; plan operational recovery expectations and prefer IMAP.

  • LowPre-delivery reject without default spam folder

    Strong filtering can block legitimate senders; there is no user-visible spam quarantine by default—use tickets/reporting workflows.

  • MediumNot zero-access / E2EE-first mail

    Provider-managed conventional mail. Choose encrypted peers if the threat model assumes a compromised host provider.

  • MediumB2B DPA not prominent on site

    Treat contract/DPA negotiation as a gate for regulated workloads until Art. 28 terms and roles (controller/processor for mailbox content) are signed.

Open questions for due diligence

  • Will Seeweb provide a signed Art. 28 DPA and current subprocessor list for Cloud Mail content?
  • Which data center hosts a given Cloud Mail instance (Italy vs other European Seeweb/group sites), and can residency be constrained contractually?
  • Which external reputation / antispam intelligence providers are used, and where do they process metadata?
  • Is there a SOC 2, independent penetration test summary, or customer-available audit package under NDA?
  • What are exact SLA credits, RPO/RTO for mail, and support tier inclusions for pure Cloud Mail (vs Global Support for servers)?
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Frequently Asked Questions

It is managed professional domain email hosting: Plesk administration, Roundcube webmail, IMAP/POP3/SMTP, CalDAV/CardDAV, antispam, and backups. It is not a full Google Workspace or Microsoft 365 productivity suite. Pair it with other tools if you need collaborative docs, enterprise directory SSO depth, or suite-native apps.

Seeweb documents daily incremental backups to an off-site Seeweb data center with history retained for up to 30 days. Recovery is on request to Seeweb support. Because of how messages are stored, restores apply to the backed-up message set rather than cherry-picking single messages; IMAP is recommended so restored server-side mail resyncs to clients.

Filtering happens before mail is accepted onto the server. There is no default spam folder: rejected mail is returned to the sender as spam. Legitimate senders can be blocked (false positives). Report spam samples to report@postmaster.seeweb.it or open a ticket with sender, recipient, and approximate time so filters can be adjusted.

The certifications page lists ISO/IEC 27001:2022, 27017, 27018, ISO 20000-1, ISO 22301, and others with scopes that explicitly include electronic mail / mail services, plus CISPE code-of-conduct adherence and European territorial storage claims for covered cloud services. A named DPO appears on the privacy policy. Request the current B2B DPA, subprocessor list, and exact data-center placement for your Cloud Mail instance during procurement—those are not fully spelled out on the product page.

Seeweb advertises a WhiteLabel option for partners who want to resell branded mail. Cloud Mail itself is a managed Seeweb service, not a customer self-hosted mail appliance. If you need to run your own MTA on a Cloud Server, that is a different product path.