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HM-2 by Hellomatik

Spanish enterprise AI platform that builds a company blueprint from ERP, CRM, warehouse and email so agents can prepare operational decisions for human approval.

Partially EU hosted
AI agentsenterprise automationERP integrationhuman-in-the-loopSpainPalantir alternative
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HM-2 is the product platform from Hellomatik, a Madrid-registered Spanish software company (HELLOMATIK, S.L.). It connects to a company's existing ERP, CRM, warehouse and email systems and builds a written company blueprint: shared definitions of data, procedures and formulas that every department works from.

On that blueprint, AI agents prepare operational decisions such as email order drafts, supplier invoice matching and freight invoice checks. A human approver accepts, amends or rejects each result, and every ruling is stored in an approval log. The company chooses which procedures may run automatically and which always wait for a person.

Hellomatik positions HM-2 for operations teams that want agent assistance without replacing their systems or migrating data first. Public pages stress EU hosting (Germany for the per-company database), read-only connectors by default, and a commitment not to train models on customer content.

EU-operatedHuman-in-the-loop approvalsERP/CRM connectedNo default model trainingMeeting-led sales

Shortlist HM-2 when you want Spanish-entity, human-approved AI agents that prepare ERP/CRM/warehouse decisions from a shared company blueprint without replacing those systems. Skip when you need public ISO/SOC evidence, a published subprocessor list, self-hosting, or a mature Palantir-class analytics platform. Consider Salesforce or Microsoft 365 agent features if you already standardise on those suites.

Key capabilities

HM-2 builds a written blueprint of company data, procedures and formulas by reading ERP, CRM, warehouse and email sources on a schedule the customer sets. Each customer, order and item is meant to have one shared definition across departments.

Documented use cases include drafting sales orders from email with stock and credit checks, matching supplier invoices to purchase orders and delivery notes, auditing freight invoices, and compiling pre-call account summaries. Agents prepare the result; they do not silently replace the ERP.

Each run can require an approver to accept, amend or reject the agent output. Approvals are recorded with who decided. The customer chooses which procedures are automatic and which always wait for a person.

Hellomatik describes starting from one business decision rather than a full systems migration. Existing software stays the source of truth; HM-2 reads what it needs and only records approved entries back into those systems with per-procedure write permission.

Product pages claim one isolated database per company in Germany (EU), encryption in transit, and a policy that customer content is not used to train models by default. LLM providers are treated as GDPR Article 28 sub-processors; the named list is available on request.

At a glance

HQ
Madrid / Parla, Spain
Legal entity
HELLOMATIK, S.L. (CIF B22803126)
Founded
28 July 2025 (BORME)
Product
HM-2 enterprise AI agent platform
Deployment
SaaS (not self-hosted)
Commercial model
Meeting-led / order form (no public price list)

Best fit when

  • Operations, purchasing, finance or logistics teams that want agents to draft recurring decisions while humans keep final control
  • Companies that must keep existing ERP/CRM/WMS systems of record and reject a rip-and-replace migration
  • Buyers who need a Spanish contracting entity and EU database claims as a starting filter
  • Organisations willing to start with one use case and expand the blueprint decision by decision

Poor fit when

  • Teams that need public independent audits (ISO 27001/SOC 2) before shortlisting
  • Buyers requiring open-source or self-hosted deployment
  • Organisations that want a broad data platform or ontology suite comparable to Palantir Foundry out of the box
  • Self-serve evaluators: commercial access is meeting-led with no public pricing

Consider instead when

  • When: You already standardise on Salesforce and want agents inside that CRM rather than a separate blueprint layer

    Consider: Salesforce

    HM-2 reads CRM/ERP systems; it does not replace them.

  • When: You need Microsoft 365-centric copilots and suite procurement rather than an ERP decision agent

    Consider: Microsoft 365

    Different product shape; compare workflow ownership carefully.

  • When: You need a published subprocessor list and certified controls before any pilot

    Consider: Larger EU cloud or analytics vendors with public trust centers

    Hellomatik provides DPA and subprocessor details on request, not as a public page.

Jurisdiction & ownership

Legal entity
HELLOMATIK, S.L. (CIF B22803126)
Governing law
Spain (Madrid courts)
US parent / control
No known US parent
CLOUD Act exposure (indicative)
Medium
Hosting / residency
Domain / serviceRoleOperatorStatusEvidence
hellomatik.com / app.hellomatik.comMarketing site and application hostnameHostinger International (Frankfurt) · AS47583EU hostedDNS A 72.61.177.41; ipinfo hostname srv1066186.hstgr.cloud, city Frankfurt, DE (2026-10-01)
HM-2 customer databasePrimary customer data storeHellomatik-claimed EU/Germany hosting (provider not named publicly)EU hostedVendor claim on https://hellomatik.com/product security section: one database per company in the EU (Germany)
Language-model providersAI inference sub-processorsUnpublished list (available on request)UnknownPrivacy policy: LLM providers under Art. 28; full list with locations/transfer mechanisms on request

Spanish entity with no known US parent. EU database claim is vendor-stated; LLM and full subprocessor geography not published, so treat EU-only assurances as partial until the list is reviewed. Indicative only, not legal advice.

Sustainability

Not found

No public sustainability or renewable-energy datacenter page found on hellomatik.com as of research.

  • Independent security / no-logs auditNot found
  • ISO 27001Not found
  • SOC 2 / SOC 3Not found
  • GDPR / EU data protectionVendor claimed
  • +3

Considerations & known limitations

  • MediumYoung company (2025 incorporation)

    HELLOMATIK, S.L. was incorporated on 28 July 2025. Expect early-stage operational maturity, limited public references, and higher diligence on roadmap, support and financial continuity.

  • MediumSubprocessor list not published

    LLM and other sub-processors are disclosed on request only. Without that list, buyers cannot fully assess transfer, CLOUD Act or residency posture beyond HQ and the Germany database claim.

  • MediumNo public independent security certification

    No public ISO 27001 or SOC 2 evidence found. Terms allow security questionnaires and limited audits; plan extra time for assurance review.

  • LowNot a full Palantir-class platform

    Public materials emphasise operational decision agents on a company blueprint, not a broad foundry-style analytics ontology. Treat Palantir comparisons as directional marketing, not feature parity.

Open questions for due diligence

  • Will Hellomatik provide the current sub-processor list (providers, countries, SCCs/DPF) before a pilot?
  • Which cloud provider operates the Germany per-company databases, and are backups confined to the EEA?
  • Can Hellomatik share SOC 2 / ISO evidence or a completed security questionnaire under NDA?
  • Which ERP/CRM/WMS connectors are production-ready today versus custom per engagement?
  • Are named customer references available for logistics or wholesale operations use cases?
Request vendor DPA / enterprise contact
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Frequently Asked Questions

No. Official product copy says HM-2 connects to systems the company already uses, reads what those systems hold, and records entries only after an approver accepts a decision. The ERP, CRM, warehouse and email tools remain the systems of record.

HM-2 security pages claim one database per company in the European Union (Germany) with no cross-tenant sharing. Privacy and product pages state Hellomatik does not use customer content to train AI models by default. Language-model providers are contracted as sub-processors; request the current sub-processor list for locations and transfer mechanisms.

Terms and privacy state a Data Processing Agreement is available for processor work (request via administracion@hellomatik.com). No public ISO 27001 or SOC 2 certificate or independent audit PDF was found on the site as of research. Security questionnaires and third-party audit evidence are described as available on reasonable request in the terms.

Access is meeting-led: book a first meeting, describe systems and the first decision to automate, and receive a go-live plan. The official site publishes no price list or self-serve plans. Confirm commercial terms, SLAs (terms cite a 99.5% monthly availability target for production features) and onboarding scope directly with Hellomatik.

HELLOMATIK, S.L. (CIF B22803126), Spanish Sociedad Limitada incorporated 28 July 2025, registered in Madrid (Parla). Terms are governed by Spanish law with exclusive jurisdiction in Madrid courts. Privacy complaints can go to the AEPD.