Compare Hotjar y Pulse by Ciphera en capacidades, jurisdicción, garantías y encaje para compradores europeos.
Ambos figuran como alternativas a: Google Analytics
France· Web Analytics
Needs review
Shortlist for Contentsquare-owned heatmaps and replay with a public DPA and Ireland defaults. Skip if you need an independent recorder or no US-group cloud. Consider Mouseflow.
Belgium· Web Analytics
Needs review
Shortlist Pulse when you want cookieless traffic analytics plus uptime and Lighthouse in one Belgian-operated, Swiss-hosted SaaS and can accept a closed managed backend. Skip when you need full self-hosting or GA-style user-level history; consider Plausible Analytics or Simple Analytics instead.
Las filas resaltadas diferencian a los dos productos.
| Característica | Hotjar | Pulse by Ciphera |
|---|---|---|
| País de origen | France | Belgium |
| Categoría | Web Analytics | Web Analytics |
| Código abierto | No | Sí |
| Autoalojado | No | No |
| Sede | France | Belgium |
| Entidad legal | Content Square SAS, Paris (EU Hotjar contractor). Historical Hotjar Ltd Malta merged 1 July 2025. | Ciphera BV |
| Ley aplicable | No indicado | Belgian law (GDPR); Swiss FADP for infrastructure location |
| Matriz / control EE.UU. | Sin matriz estadounidense conocida | Sin matriz estadounidense conocida |
| Exposición CLOUD Act (indicativa) | Medio | Bajo |
| Estado de alojamiento en la UE | No indicado | Parcial |
| Alojamiento / residencia | Visitor data: AWS and Azure Ireland for Free/Growth and VoC Observe/Surveys. Pro/Enterprise may pick Ireland or Virginia. Defaults: EU/Japan to EU; US and most other APJ to US. Support: Content Square, Inc. and Zendesk (USA), Atlassian (Australia). Sense AI on AWS Bedrock/Azure; survey AI on Azure OpenAI France. Engage: Twilio, Daily.co, Postmark, Tremendous. | Primary compute and object storage on Exoscale in Switzerland (Zurich). Encrypted backups and domain registration via Infomaniak (Switzerland). CDN/DNS/DDoS via Bunny (Slovenia HQ, global edge for transient IPs). Payments via Mollie (Netherlands). GitHub (US) for public source code only, per Trust page. |
| Resumen | Contentsquare-owned heatmaps, session replay, and on-site surveys. French-group SaaS with default EU hosting on AWS and Azure Ireland, not an independent Maltese startup. | Cookie-free web analytics with traffic, funnels, uptime and Lighthouse checks in one Belgian-operated, Swiss-hosted dashboard. |
| Etiquetas |
| De un vistazo | Hotjar | Pulse by Ciphera |
|---|---|---|
| Current HQ / entity | Content Square SAS, Paris, France | No indicado |
| Origin | Founded in Malta in 2014 (vendor history) | No indicado |
| Ownership | Contentsquare group (acquired 2021, merged 1 July 2025) | No indicado |
| Hosting (public) | AWS/Azure Ireland default for EU Free/Growth; Virginia optional on higher plans | No indicado |
| Deployment | SaaS JavaScript tag; not self-hosted; not open source | No indicado |
| Commercial model | Free tier plus paid Growth, Pro, and Enterprise (see vendor site for current terms) | Free Hobby tier; paid plans by traffic scale |
| HQ | No indicado | Diegem, Belgium (Ciphera BV) |
| Legal entity | No indicado | Ciphera BV (KBO/BCE 1013.721.660) |
| Founded | No indicado | 18 September 2024 (CBE) |
| Primary data region | No indicado | Switzerland (Exoscale Zurich) |
| License | No indicado | AGPL-3.0 client; managed backend closed |
| Cookieless | No indicado | Yes (vendor claim: no cookies, no fingerprinting) |
| Data residency regions | No indicado | Switzerland (Exoscale primary; Infomaniak backups) |
| Key capabilities | Hotjar | Pulse by Ciphera |
|---|---|---|
| EU-operated (Contentsquare) | Sí | Sí |
| Heatmaps + session replay | Sí | No indicado |
| Surveys and feedback | Sí | No indicado |
| Public B2B DPA | Sí | No indicado |
| ISO 27001 (claimed) | Sí | No indicado |
| Cookieless | No indicado | Sí |
| Open-source client | No indicado | Sí |
| Swiss-hosted data | No indicado | Sí |
| No analytics cookies | No indicado | Sí |
Click, move, and scroll heatmaps with Attention Maps
Aggregated overlays show where visitors click, hover, and scroll. Contentsquare documents Attention Maps (engagement, not only clicks) and, on the wider platform, zone-based heatmaps that attach conversion context to page elements. Use this when a page-level bounce rate does not explain the layout. Coverage is limited to sessions the tag actually captures and to pages the recorder can reconstruct.
Session replay with claimed automatic masking
Replays mouse movement, clicks, taps, and scrolls so UX and engineering can watch a single journey. Official pages describe event-triggered recording, comments, and jump-to-replay from heatmaps or surveys. Contentsquare states that card and bank details are masked automatically. You still must suppress other personal data with blocking scripts or field exclusion. This is a browser reconstruction, not a server-side log archive.
Surveys, feedback widgets, and Engage research
On-site surveys and feedback widgets (Ask) plus user interviews and unmoderated tests (Engage). The DPA treats this as Voice of Customer. Observe and survey visitor data is hosted on AWS Ireland. Interview and user-test recordings are retained for 2 years per the DPA. Engage adds extra subprocessors (Twilio, Daily.co, Postmark, Tremendous). Response volume is plan-gated.
Funnels that open the matching recordings
Build step funnels and open sessions that converted or dropped at a step. That pairing is the reason teams keep a recorder next to GA-style charts. Advanced journey and multi-session funnel work sits on Contentsquare product analytics (Heap lineage), not on the classic Hotjar-only recorder. Funnel depth and comparison features are plan-dependent.
Error and speed context on the Contentsquare platform
The unified platform adds JavaScript error lists ranked by impact and speed analysis tied to behavior. Classic standalone Hotjar was weaker here. Full network-waterfall debugging is a platform capability. If you refuse the DXA transition you may not get this layer. Errors are only as good as what the browser tag can see.
Cookieless traffic dashboard
Pageviews, unique-visitor estimates, referrers, UTM campaigns, device or browser splits, and country-level geo from a single script tag, without cookies or fingerprinting according to Ciphera's privacy docs.
Journeys and conversion funnels
Step-by-step path columns and multi-step funnels with drop-off analysis, filterable by page, country, device, or referrer for privacy-preserving conversion debugging.
Uptime monitors with alert routes
Built-in uptime checks with downtime and recovery alerts to email, Slack, Discord, or a webhook, so availability sits beside traffic in one console.
Daily Lighthouse and Core Web Vitals
Scheduled mobile and desktop Lighthouse runs with performance, accessibility, best-practices, SEO scores, and Core Web Vitals trends without a separate RUM product.
Inspectable AGPL client and read API
Dashboard and tracking script are AGPL-3.0 on GitHub; Ciphera also documents a public read API, CLI, and export paths while keeping the managed backend closed.
| Assurance & compliance | Hotjar | Pulse by Ciphera |
|---|---|---|
| Independent security / no-logs audit | On request / NDA Vendor claims annual external penetration tests and publishes a Trust Portal with pentest reports behind access. No public independent no-logs audit (this is a recorder, not a no-logs VPN). | Not found Trust page states no independent audit yet; Tessera self-audit published; independent audit planned. |
| ISO 27001 | Vendor claimed Contentsquare states it is ISO 27001 certified (also claims ISO 27017, 27018, 27701). Certificates are on the Trust Portal; not independently downloaded for this draft. | Not found Ciphera explicitly states it holds no ISO 27001 certification. |
| SOC 2 / SOC 3 | Vendor claimed Trust portal and security pages claim a SOC 2 Type II report. Report not independently downloaded. | Not found Ciphera explicitly states it holds no SOC 2 certification. |
| GDPR / EU data protection | Vendor claimed EU parent and contracting entity for non-Americas Hotjar Services. Public DPA, SCCs, and GDPR language. Customer is controller and must supply a lawful basis for visitor capture. | Vendor claimed Belgian controller; privacy policy describes GDPR/FADP bases and Pulse processor role. Not legal advice. |
| US CLOUD Act exposure (indicative) | Partial Assessment, not a vendor slogan. French parent and no known US parent, but AWS and Azure host visitor data, Content Square, Inc. and Zendesk process support data, and US regions exist. Not legal advice. | Partial EU (Belgian) entity with no known US parent; primary hosts are European (Exoscale, Infomaniak, Bunny, Mollie). Residual paths: GitHub (US) for source code only; Bunny global edge for transient IPs. Indicative only, not legal advice. |
| Data processing agreement (B2B) | Vendor claimed Public Contentsquare DPA incorporated by the MSA. Execution of the MSA or an order form is treated as execution of the DPA and SCCs. | On request / NDA Privacy policy: DPA available on request at privacy@ciphera.net for Pulse processor relationships. |
| EU AI Act | Not applicable Core product is analytics and replay, not an AI system sold as such. Sense AI and survey LLMs exist as optional features. Confirm AI Act role if you enable those modules. | Not applicable Web analytics product; not an AI system product page. |
| CSA STAR | Vendor claimed Security page displays a STAR badge. Scope and level not independently verified. | No indicado |
| Considerations & known limitations | Hotjar | Pulse by Ciphera |
|---|---|---|
| No longer an independent Maltese company | High Acquired in 2021 and described as merged into Contentsquare on 1 July 2025. New contracts are Contentsquare entities. A scheduled DXA transition from 18 August 2026 can move data and retire the old UI unless you elect to stay. Practical impact: vendor risk, product roadmap, and DPA counterparty are the French group, not Hotjar Ltd. | No indicado |
| US-group cloud and US support path | Medium Visitor data sits on AWS and Azure. Zendesk (USA) and Content Square, Inc. handle support. US regions are default for some geographies. Practical impact: an Ireland region does not remove US-group infrastructure from a CLOUD Act discussion. | No indicado |
| Session replay can capture extra personal data | Medium The vendor asks customers to block non-permitted personal data and claims card masking. Misconfigured tags still record inputs or on-screen PII. Practical impact: you need a suppressions review and a consent story before go-live. | No indicado |
| SaaS tag only | Low No official self-hosted or open-source edition. Practical impact: skip this product if residency rules require your own servers. | No indicado |
| Optional LLM features add extra processors | Low Sense AI and survey AI use AWS Bedrock and Azure OpenAI. Practical impact: disable those features or map their regions if procurement treats LLMs as a separate transfer. | No indicado |
| Managed backend is not open source | No indicado | Medium You can audit the browser script and dashboard code, but not the operated ingestion and storage service. Procurement that requires full-stack self-host or full server auditability should look elsewhere. |
| No ISO/SOC or independent audit yet | No indicado | Medium Ciphera publishes threat models, a warrant canary, and a subprocessor list, but explicitly has no ISO 27001 or SOC 2 and no completed independent audit. Enterprise security reviews will need questionnaires and a signed DPA. |
| Primary data residency is Switzerland, not EU/EEA | No indicado | Low Swiss adequacy covers many GDPR transfer questions, but policies that hard-require EU/EEA datacenter soil will classify this as partial rather than EU-hosted. |
| Marketing vs privacy wording conflicts | No indicado | Low Product FAQ pages disagree on whether custom events ship today and whether a DPA is needed. Prefer privacy@ and the privacy policy for legal commitments until Ciphera aligns the FAQs. |
When: You want session replay and heatmaps from an independent European vendor, not the Contentsquare group
Consider: Mouseflow
Danish SaaS with selectable EU or US Google Cloud residency and a public DPA.
When: You only need page or privacy-oriented analytics without replaying mouse paths and form fields
Consider: Plausible Analytics or etracker
Lighter measurement. Not a substitute for session replay.
When: You want a no-contract recorder and will accept a US vendor
Consider: Microsoft Clarity
Free Microsoft product. Different jurisdiction and contract posture than Content Square SAS.
When: You need a US-native event warehouse more than qualitative replay
Consider: Mixpanel or Amplitude
Product analytics incumbents. Pair with a recorder only if you still need heatmaps.
When: You need a mature EU cookieless analytics product with an official full-stack self-host option
Consider: Plausible Analytics
Plausible (Estonia) is the common self-host plus SaaS peer; Pulse keeps the backend managed-only.
When: You want a minimal Dutch cookieless counter without uptime or Lighthouse bundles
Consider: Simple Analytics
Closer peer for strictly analytics SaaS; Pulse differentiates with ops-style panels.
When: You need enterprise analytics with strong EU residency controls and heavier compliance packaging
Consider: Piwik PRO or Friendly Analytics
Heavier Matomo-class or Swiss-hosted peers when Pulse's startup assurance set is too thin.