digistats Analytics vs Hotjar

Comparez digistats Analytics et Hotjar sur les capacités, la juridiction, les garanties et l'adéquation pour les acheteurs européens.

Tous deux listés comme alternatives à: Google Analytics

Logo: Hotjar

Hotjar

France· Web Analytics

Needs review

Shortlist for Contentsquare-owned heatmaps and replay with a public DPA and Ireland defaults. Skip if you need an independent recorder or no US-group cloud. Consider Mouseflow.

EU-operated (Contentsquare)Heatmaps + session replaySurveys and feedbackPublic B2B DPAISO 27001 (claimed)
digistats Analytics vs Hotjar: Aperçu
CaractéristiqueLogo: digistats Analyticsdigistats AnalyticsLogo: HotjarHotjar
Pays d'origineSwitzerlandFrance
CatégorieWeb AnalyticsWeb Analytics
Open sourceNonNon
Auto-hébergéNonNon
SiègeNon indiquéFrance
Entité légaleNon indiquéContent Square SAS, Paris (EU Hotjar contractor). Historical Hotjar Ltd Malta merged 1 July 2025.
Maison mère / contrôle USNon indiquéAucune maison mère US connue
Exposition CLOUD Act (indicative)Non indiquéMoyen
Hébergement / résidenceNon indiquéVisitor data: AWS and Azure Ireland for Free/Growth and VoC Observe/Surveys. Pro/Enterprise may pick Ireland or Virginia. Defaults: EU/Japan to EU; US and most other APJ to US. Support: Content Square, Inc. and Zendesk (USA), Atlassian (Australia). Sense AI on AWS Bedrock/Azure; survey AI on Azure OpenAI France. Engage: Twilio, Daily.co, Postmark, Tremendous.
Résumé

Swiss cookieless web analytics SaaS from digistats Analytics Ltd.: realtime traffic, city-level geo, events, and multi-site dashboards without storing cookies, IPs, or fingerprints.

Contentsquare-owned heatmaps, session replay, and on-site surveys. French-group SaaS with default EU hosting on AWS and Azure Ireland, not an independent Maltese startup.

Tags
En un coup d'œil: digistats Analytics vs Hotjar
En un coup d'œilLogo: digistats Analyticsdigistats AnalyticsLogo: HotjarHotjar
Current HQ / entityNon indiquéContent Square SAS, Paris, France
OriginNon indiquéFounded in Malta in 2014 (vendor history)
OwnershipNon indiquéContentsquare group (acquired 2021, merged 1 July 2025)
Hosting (public)Non indiquéAWS/Azure Ireland default for EU Free/Growth; Virginia optional on higher plans
DeploymentNon indiquéSaaS JavaScript tag; not self-hosted; not open source
Commercial modelNon indiquéFree tier plus paid Growth, Pro, and Enterprise (see vendor site for current terms)
Key capabilities: digistats Analytics vs Hotjar
Key capabilitiesLogo: digistats Analyticsdigistats AnalyticsLogo: HotjarHotjar
EU-operated (Contentsquare)Non indiquéOui
Heatmaps + session replayNon indiquéOui
Surveys and feedbackNon indiquéOui
Public B2B DPANon indiquéOui
ISO 27001 (claimed)Non indiquéOui

digistats Analytics

  • Real-Time Tracking and Behavior Analysis

    Monitor live visitor counts and page views as they happen. Identify top pages, URL parameters, and navigation paths. This reveals content performance and user flow without performance hits—the 1kB script loads fast.

  • Anonymized Location and Device Insights

    Get geographic data down to city level, stripped of personal ties. Detect browsers, operating systems, screen sizes, and devices. Helps optimize for regional audiences and tech stacks without privacy risks.

  • Custom Events, Acquisition, and Uptime

    Track conversions via custom events. Source traffic from referrers, search engines, and social media. Monitor site uptime continuously. Export all data as CSV. Unlimited events and sites on every plan.

Hotjar

  • Click, move, and scroll heatmaps with Attention Maps

    Aggregated overlays show where visitors click, hover, and scroll. Contentsquare documents Attention Maps (engagement, not only clicks) and, on the wider platform, zone-based heatmaps that attach conversion context to page elements. Use this when a page-level bounce rate does not explain the layout. Coverage is limited to sessions the tag actually captures and to pages the recorder can reconstruct.

  • Session replay with claimed automatic masking

    Replays mouse movement, clicks, taps, and scrolls so UX and engineering can watch a single journey. Official pages describe event-triggered recording, comments, and jump-to-replay from heatmaps or surveys. Contentsquare states that card and bank details are masked automatically. You still must suppress other personal data with blocking scripts or field exclusion. This is a browser reconstruction, not a server-side log archive.

  • Surveys, feedback widgets, and Engage research

    On-site surveys and feedback widgets (Ask) plus user interviews and unmoderated tests (Engage). The DPA treats this as Voice of Customer. Observe and survey visitor data is hosted on AWS Ireland. Interview and user-test recordings are retained for 2 years per the DPA. Engage adds extra subprocessors (Twilio, Daily.co, Postmark, Tremendous). Response volume is plan-gated.

  • Funnels that open the matching recordings

    Build step funnels and open sessions that converted or dropped at a step. That pairing is the reason teams keep a recorder next to GA-style charts. Advanced journey and multi-session funnel work sits on Contentsquare product analytics (Heap lineage), not on the classic Hotjar-only recorder. Funnel depth and comparison features are plan-dependent.

  • Error and speed context on the Contentsquare platform

    The unified platform adds JavaScript error lists ranked by impact and speed analysis tied to behavior. Classic standalone Hotjar was weaker here. Full network-waterfall debugging is a platform capability. If you refuse the DXA transition you may not get this layer. Errors are only as good as what the browser tag can see.

Assurance & compliance: digistats Analytics vs Hotjar
Assurance & complianceLogo: digistats Analyticsdigistats AnalyticsLogo: HotjarHotjar
Independent security / no-logs auditNon indiqué
On request / NDA

Vendor claims annual external penetration tests and publishes a Trust Portal with pentest reports behind access. No public independent no-logs audit (this is a recorder, not a no-logs VPN).

ISO 27001Non indiqué
Vendor claimed

Contentsquare states it is ISO 27001 certified (also claims ISO 27017, 27018, 27701). Certificates are on the Trust Portal; not independently downloaded for this draft.

SOC 2 / SOC 3Non indiqué
Vendor claimed

Trust portal and security pages claim a SOC 2 Type II report. Report not independently downloaded.

GDPR / EU data protectionNon indiqué
Vendor claimed

EU parent and contracting entity for non-Americas Hotjar Services. Public DPA, SCCs, and GDPR language. Customer is controller and must supply a lawful basis for visitor capture.

US CLOUD Act exposure (indicative)Non indiqué
Partial

Assessment, not a vendor slogan. French parent and no known US parent, but AWS and Azure host visitor data, Content Square, Inc. and Zendesk process support data, and US regions exist. Not legal advice.

Data processing agreement (B2B)Non indiqué
Vendor claimed

Public Contentsquare DPA incorporated by the MSA. Execution of the MSA or an order form is treated as execution of the DPA and SCCs.

EU AI ActNon indiqué
Not applicable

Core product is analytics and replay, not an AI system sold as such. Sense AI and survey LLMs exist as optional features. Confirm AI Act role if you enable those modules.

CSA STARNon indiqué
Vendor claimed

Security page displays a STAR badge. Scope and level not independently verified.

Considerations & known limitations: digistats Analytics vs Hotjar
Considerations & known limitationsLogo: digistats Analyticsdigistats AnalyticsLogo: HotjarHotjar
No longer an independent Maltese companyNon indiqué
High

Acquired in 2021 and described as merged into Contentsquare on 1 July 2025. New contracts are Contentsquare entities. A scheduled DXA transition from 18 August 2026 can move data and retire the old UI unless you elect to stay. Practical impact: vendor risk, product roadmap, and DPA counterparty are the French group, not Hotjar Ltd.

US-group cloud and US support pathNon indiqué
Medium

Visitor data sits on AWS and Azure. Zendesk (USA) and Content Square, Inc. handle support. US regions are default for some geographies. Practical impact: an Ireland region does not remove US-group infrastructure from a CLOUD Act discussion.

Session replay can capture extra personal dataNon indiqué
Medium

The vendor asks customers to block non-permitted personal data and claims card masking. Misconfigured tags still record inputs or on-screen PII. Practical impact: you need a suppressions review and a consent story before go-live.

SaaS tag onlyNon indiqué
Low

No official self-hosted or open-source edition. Practical impact: skip this product if residency rules require your own servers.

Optional LLM features add extra processorsNon indiqué
Low

Sense AI and survey AI use AWS Bedrock and Azure OpenAI. Practical impact: disable those features or map their regions if procurement treats LLMs as a separate transfer.

Adéquation

digistats Analytics

Best fit when

Non indiqué

Poor fit when

Non indiqué

Hotjar

Best fit when

  • UX, CRO, and product teams that need heatmaps and session replay next to existing page analytics
  • EU organisations that will accept a French group parent and Ireland hosting on AWS or Azure
  • Teams that want on-site surveys and feedback tied to the same visitor sessions
  • Buyers who prefer a published DPA and named subprocessors over a free US recorder with no contract
  • Existing Hotjar tenants planning how to stay on Hotjar Services or move to Contentsquare DXA

Poor fit when

  • Teams that require self-hosted or open-source analytics with no third-party tag
  • Procurement that forbids US-group clouds (AWS, Azure) or US support SaaS such as Zendesk
  • Sites that cannot lawfully record mouse paths and form interactions even with masking
  • Buyers who only need cookieless page counts and do not want replay
  • Organisations that need the vendor to remain an independent Maltese company

Consider instead when

  • When: You want session replay and heatmaps from an independent European vendor, not the Contentsquare group

    Consider: Mouseflow

    Danish SaaS with selectable EU or US Google Cloud residency and a public DPA.

  • When: You only need page or privacy-oriented analytics without replaying mouse paths and form fields

    Consider: Plausible Analytics or etracker

    Lighter measurement. Not a substitute for session replay.

  • When: You want a no-contract recorder and will accept a US vendor

    Consider: Microsoft Clarity

    Free Microsoft product. Different jurisdiction and contract posture than Content Square SAS.

  • When: You need a US-native event warehouse more than qualitative replay

    Consider: Mixpanel or Amplitude

    Product analytics incumbents. Pair with a recorder only if you still need heatmaps.

Open questions for due diligence

digistats Analytics

Non indiqué

Hotjar

  • Does our live order form still name Hotjar Limited (Malta), or Content Square SAS / Content Square, Inc.?
  • What is the actual storage region on our project, and is a US region disabled?
  • Will we be auto-transitioned to Experience Analytics from 18 August 2026, and have we elected to remain on Hotjar Services if we want to?
  • Can we download current ISO 27001 and SOC 2 Type II reports from the Trust Portal, and does the scope include Hotjar/VoC as well as DXA?
  • Which support and AI subprocessors (Zendesk, Bedrock, Azure OpenAI) will process our tenant’s data on the plan we buy?