Analyzati vs Hotjar

Vergelijk Analyzati en Hotjar op mogelijkheden, rechtsgebied, waarborgen en geschiktheid voor Europese kopers.

Beide vermeld als alternatief voor: Google Analytics

Logo: Hotjar

Hotjar

France· Web Analytics

Needs review

Shortlist for Contentsquare-owned heatmaps and replay with a public DPA and Ireland defaults. Skip if you need an independent recorder or no US-group cloud. Consider Mouseflow.

EU-operated (Contentsquare)Heatmaps + session replaySurveys and feedbackPublic B2B DPAISO 27001 (claimed)
Analyzati vs Hotjar: Overzicht
KenmerkLogo: AnalyzatiAnalyzatiLogo: HotjarHotjar
Land van herkomstSpainFrance
CategorieWeb AnalyticsWeb Analytics
Open sourceNeeNee
Self-hostedNeeNee
HoofdkantoorNiet vermeldFrance
Juridische entiteitNiet vermeldContent Square SAS, Paris (EU Hotjar contractor). Historical Hotjar Ltd Malta merged 1 July 2025.
VS-moeder / zeggenschapNiet vermeldGeen bekende VS-moeder
CLOUD Act-blootstelling (indicatief)Niet vermeldMiddel
Hosting / residentieNiet vermeldVisitor data: AWS and Azure Ireland for Free/Growth and VoC Observe/Surveys. Pro/Enterprise may pick Ireland or Virginia. Defaults: EU/Japan to EU; US and most other APJ to US. Support: Content Square, Inc. and Zendesk (USA), Atlassian (Australia). Sense AI on AWS Bedrock/Azure; survey AI on Azure OpenAI France. Engage: Twilio, Daily.co, Postmark, Tremendous.
Samenvatting

Spanish cookie-free web analytics SaaS: real-time traffic, city-level geo, AI referral sources, and event tracking without cookies, stored IPs, or fingerprints.

Contentsquare-owned heatmaps, session replay, and on-site surveys. French-group SaaS with default EU hosting on AWS and Azure Ireland, not an independent Maltese startup.

Tags
In één oogopslag: Analyzati vs Hotjar
In één oogopslagLogo: AnalyzatiAnalyzatiLogo: HotjarHotjar
Current HQ / entityNiet vermeldContent Square SAS, Paris, France
OriginNiet vermeldFounded in Malta in 2014 (vendor history)
OwnershipNiet vermeldContentsquare group (acquired 2021, merged 1 July 2025)
Hosting (public)Niet vermeldAWS/Azure Ireland default for EU Free/Growth; Virginia optional on higher plans
DeploymentNiet vermeldSaaS JavaScript tag; not self-hosted; not open source
Commercial modelNiet vermeldFree tier plus paid Growth, Pro, and Enterprise (see vendor site for current terms)
Key capabilities: Analyzati vs Hotjar
Key capabilitiesLogo: AnalyzatiAnalyzatiLogo: HotjarHotjar
EU-operated (Contentsquare)Niet vermeldJa
Heatmaps + session replayNiet vermeldJa
Surveys and feedbackNiet vermeldJa
Public B2B DPANiet vermeldJa
ISO 27001 (claimed)Niet vermeldJa

Analyzati

  • Real-Time Dashboard

    The intuitive interface displays live visitor counts, pageviews, behavior flows, acquisition sources, geographic breakdowns, and technology usage. Weekly email reports keep users informed without daily logins. Data exports and a public API enable further analysis or integration.

  • Lightweight Privacy-First Tracking

    At less than 1KB, the script loads fast and avoids performance hits. It aggregates anonymized data only—no persistent IDs, local storage, or fingerprinting. Geolocation derives from hashed inputs never saved, ensuring no personal data processing.

  • Custom Events and Campaigns

    Track specific user actions and marketing efforts beyond standard metrics. All plans support event tracking, with technical support and a knowledge base for implementation. Suitable for ROI analysis and optimization.

  • EU-Hosted Compliance

    Data stays in the EU, compliant with GDPR, PECR, and CCPA by design. No third-party sharing, and IP anonymization by default. A Data Processing Agreement (DPA) is available.

Hotjar

  • Click, move, and scroll heatmaps with Attention Maps

    Aggregated overlays show where visitors click, hover, and scroll. Contentsquare documents Attention Maps (engagement, not only clicks) and, on the wider platform, zone-based heatmaps that attach conversion context to page elements. Use this when a page-level bounce rate does not explain the layout. Coverage is limited to sessions the tag actually captures and to pages the recorder can reconstruct.

  • Session replay with claimed automatic masking

    Replays mouse movement, clicks, taps, and scrolls so UX and engineering can watch a single journey. Official pages describe event-triggered recording, comments, and jump-to-replay from heatmaps or surveys. Contentsquare states that card and bank details are masked automatically. You still must suppress other personal data with blocking scripts or field exclusion. This is a browser reconstruction, not a server-side log archive.

  • Surveys, feedback widgets, and Engage research

    On-site surveys and feedback widgets (Ask) plus user interviews and unmoderated tests (Engage). The DPA treats this as Voice of Customer. Observe and survey visitor data is hosted on AWS Ireland. Interview and user-test recordings are retained for 2 years per the DPA. Engage adds extra subprocessors (Twilio, Daily.co, Postmark, Tremendous). Response volume is plan-gated.

  • Funnels that open the matching recordings

    Build step funnels and open sessions that converted or dropped at a step. That pairing is the reason teams keep a recorder next to GA-style charts. Advanced journey and multi-session funnel work sits on Contentsquare product analytics (Heap lineage), not on the classic Hotjar-only recorder. Funnel depth and comparison features are plan-dependent.

  • Error and speed context on the Contentsquare platform

    The unified platform adds JavaScript error lists ranked by impact and speed analysis tied to behavior. Classic standalone Hotjar was weaker here. Full network-waterfall debugging is a platform capability. If you refuse the DXA transition you may not get this layer. Errors are only as good as what the browser tag can see.

Assurance & compliance: Analyzati vs Hotjar
Assurance & complianceLogo: AnalyzatiAnalyzatiLogo: HotjarHotjar
Independent security / no-logs auditNiet vermeld
On request / NDA

Vendor claims annual external penetration tests and publishes a Trust Portal with pentest reports behind access. No public independent no-logs audit (this is a recorder, not a no-logs VPN).

ISO 27001Niet vermeld
Vendor claimed

Contentsquare states it is ISO 27001 certified (also claims ISO 27017, 27018, 27701). Certificates are on the Trust Portal; not independently downloaded for this draft.

SOC 2 / SOC 3Niet vermeld
Vendor claimed

Trust portal and security pages claim a SOC 2 Type II report. Report not independently downloaded.

GDPR / EU data protectionNiet vermeld
Vendor claimed

EU parent and contracting entity for non-Americas Hotjar Services. Public DPA, SCCs, and GDPR language. Customer is controller and must supply a lawful basis for visitor capture.

US CLOUD Act exposure (indicative)Niet vermeld
Partial

Assessment, not a vendor slogan. French parent and no known US parent, but AWS and Azure host visitor data, Content Square, Inc. and Zendesk process support data, and US regions exist. Not legal advice.

Data processing agreement (B2B)Niet vermeld
Vendor claimed

Public Contentsquare DPA incorporated by the MSA. Execution of the MSA or an order form is treated as execution of the DPA and SCCs.

EU AI ActNiet vermeld
Not applicable

Core product is analytics and replay, not an AI system sold as such. Sense AI and survey LLMs exist as optional features. Confirm AI Act role if you enable those modules.

CSA STARNiet vermeld
Vendor claimed

Security page displays a STAR badge. Scope and level not independently verified.

Considerations & known limitations: Analyzati vs Hotjar
Considerations & known limitationsLogo: AnalyzatiAnalyzatiLogo: HotjarHotjar
No longer an independent Maltese companyNiet vermeld
High

Acquired in 2021 and described as merged into Contentsquare on 1 July 2025. New contracts are Contentsquare entities. A scheduled DXA transition from 18 August 2026 can move data and retire the old UI unless you elect to stay. Practical impact: vendor risk, product roadmap, and DPA counterparty are the French group, not Hotjar Ltd.

US-group cloud and US support pathNiet vermeld
Medium

Visitor data sits on AWS and Azure. Zendesk (USA) and Content Square, Inc. handle support. US regions are default for some geographies. Practical impact: an Ireland region does not remove US-group infrastructure from a CLOUD Act discussion.

Session replay can capture extra personal dataNiet vermeld
Medium

The vendor asks customers to block non-permitted personal data and claims card masking. Misconfigured tags still record inputs or on-screen PII. Practical impact: you need a suppressions review and a consent story before go-live.

SaaS tag onlyNiet vermeld
Low

No official self-hosted or open-source edition. Practical impact: skip this product if residency rules require your own servers.

Optional LLM features add extra processorsNiet vermeld
Low

Sense AI and survey AI use AWS Bedrock and Azure OpenAI. Practical impact: disable those features or map their regions if procurement treats LLMs as a separate transfer.

Geschiktheid

Analyzati

Best fit when

Niet vermeld

Poor fit when

Niet vermeld

Hotjar

Best fit when

  • UX, CRO, and product teams that need heatmaps and session replay next to existing page analytics
  • EU organisations that will accept a French group parent and Ireland hosting on AWS or Azure
  • Teams that want on-site surveys and feedback tied to the same visitor sessions
  • Buyers who prefer a published DPA and named subprocessors over a free US recorder with no contract
  • Existing Hotjar tenants planning how to stay on Hotjar Services or move to Contentsquare DXA

Poor fit when

  • Teams that require self-hosted or open-source analytics with no third-party tag
  • Procurement that forbids US-group clouds (AWS, Azure) or US support SaaS such as Zendesk
  • Sites that cannot lawfully record mouse paths and form interactions even with masking
  • Buyers who only need cookieless page counts and do not want replay
  • Organisations that need the vendor to remain an independent Maltese company

Consider instead when

  • When: You want session replay and heatmaps from an independent European vendor, not the Contentsquare group

    Consider: Mouseflow

    Danish SaaS with selectable EU or US Google Cloud residency and a public DPA.

  • When: You only need page or privacy-oriented analytics without replaying mouse paths and form fields

    Consider: Plausible Analytics or etracker

    Lighter measurement. Not a substitute for session replay.

  • When: You want a no-contract recorder and will accept a US vendor

    Consider: Microsoft Clarity

    Free Microsoft product. Different jurisdiction and contract posture than Content Square SAS.

  • When: You need a US-native event warehouse more than qualitative replay

    Consider: Mixpanel or Amplitude

    Product analytics incumbents. Pair with a recorder only if you still need heatmaps.

Open questions for due diligence

Analyzati

Niet vermeld

Hotjar

  • Does our live order form still name Hotjar Limited (Malta), or Content Square SAS / Content Square, Inc.?
  • What is the actual storage region on our project, and is a US region disabled?
  • Will we be auto-transitioned to Experience Analytics from 18 August 2026, and have we elected to remain on Hotjar Services if we want to?
  • Can we download current ISO 27001 and SOC 2 Type II reports from the Trust Portal, and does the scope include Hotjar/VoC as well as DXA?
  • Which support and AI subprocessors (Zendesk, Bedrock, Azure OpenAI) will process our tenant’s data on the plan we buy?