Compare Cloud Mail and eclipso Mail Europe on capabilities, jurisdiction, assurance, and fit for European buyers.
Both listed as alternatives to: Gmail, Microsoft 365, Outlook.com
Italy· Email Services
Needs review
Shortlist Cloud Mail when you need Italian-operated, managed domain email with Plesk, Roundcube, CalDAV/CardDAV, and pre-delivery antispam on Seeweb infrastructure. Skip when you need end-to-end encrypted / zero-access mail (consider Proton Mail or Tuta) or a full Workspace/365 productivity suite (Google Workspace / Microsoft 365).
Germany· Email Services
Needs review
Shortlist when you want German-hosted mail with direct IMAP/SMTP, optional OpenPGP/S/MIME free on all tiers, prepaid freemium cost control, and a small business suite (drive, calendar, hybrid SMS/fax/post). Skip when you need zero-access defaults, published ISO/SOC audits, or large-enterprise identity—consider Posteo, Tuta, Proton Mail, or mailbox.org instead.
Highlighted rows differ between the two products.
| Feature | Cloud Mail | eclipso Mail Europe |
|---|---|---|
| Country of origin | Italy | Germany |
| Category | Email Services | Email Services |
| Open source | No | No |
| Self-hosted | No | No |
| Headquarters | Italy | Germany |
| Legal entity | Seeweb S.r.l. (VAT IT02043220603), Via Armando Vona 66, 03100 Frosinone | Claus-Peter Beringer (eclipso Mail Europe), Grubstr. 9b, 95445 Bayreuth |
| Governing law | Italy / EU (forum of Frosinone referenced in general conditions) | German / EU law (GDPR, BDSG); BayLDA supervisory authority named in privacy notice |
| US parent / control | No known US parent | No known US parent |
| CLOUD Act exposure (indicative) | Low | Medium |
| Hosting / residency | Seeweb-operated European infrastructure (proprietary DCs in Milan and Frosinone; group facilities also listed in Lugano, Zurich, Sofia). Cloud Mail backups: daily off-site to another Seeweb data center using IBM Spectrum Protect software. CISPE materials claim European territorial storage for covered cloud services. No public AWS/GCP/Azure hosting path found for this product. | Primary hosting claimed exclusively in Germany; privacy policy names Speedloc Datacenter (Görlitz) with AVV. Optional SMS/fax/post: Commify Germany, CM.com Germany, letterei.de (all DE). Payments: Stripe Payments Europe and PayPal (Europe). Site: Google reCAPTCHA; marketing ad partners documented; Matomo self-hosted analytics. |
| Summary | Seeweb’s managed professional domain email: Plesk admin, Roundcube webmail, CalDAV/CardDAV, pre-delivery antispam, and daily off-site backups on Italian/EU infrastructure. | Owner-operated German email and cloud suite with IMAP, optional OpenPGP/S/MIME, prepaid freemium, Drive/organizer, and hybrid SMS/fax/post—hosted in Germany. |
| Tags |
| At a glance | Cloud Mail | eclipso Mail Europe |
|---|---|---|
| HQ | Frosinone, Italy (Seeweb S.r.l.) | Bayreuth, Germany |
| Group | DHH (Euronext Growth Milan) since 2020 | Not listed |
| Product type | Managed domain email hosting | Not listed |
| Admin / webmail | Plesk + Roundcube | Not listed |
| Protocols | IMAP, POP3, SMTP, CalDAV, CardDAV | Not listed |
| Open source product | No (managed service; Roundcube is the webmail UI) | Not listed |
| Self-hosted product | No | Not listed |
| Commercial model | Paid storage/mailbox packs; domain required; WhiteLabel available | Freemail (ad-supported) + prepaid paid tiers |
| Legal entity | Not listed | Claus-Peter Beringer (owner-operated) |
| Founded | Not listed | 2003 (vendor) |
| Hosting | Not listed | Germany; Speedloc Datacenter (Görlitz) named in privacy policy |
| Open source | Not listed | No |
| Self-hosted | Not listed | No (SaaS) |
| Encryption | Not listed | Optional OpenPGP + S/MIME; TLS in transit |
| Key capabilities | Cloud Mail | eclipso Mail Europe |
|---|---|---|
| Managed domain email | Yes | Not listed |
| Plesk administration | Yes | Not listed |
| CalDAV / CardDAV | Yes | Not listed |
| ISO 27001 (claimed) | Yes | Not listed |
| CISPE CoC (claimed) | Yes | Not listed |
| Italian / EU operator | Yes | Not listed |
| Germany-hosted (claimed) | Not listed | Yes |
| OpenPGP + S/MIME | Not listed | Yes |
| IMAP/SMTP native | Not listed | Yes |
| Prepaid freemium | Not listed | Yes |
| Owner-operated DE | Not listed | Yes |
| Business DPA (Art. 28) | Not listed | Yes |
Plesk domain mail admin (mailboxes, aliases, forwards)
One admin account manages mailboxes, passwords, aliases, forwards, and auto-replies in Plesk, with quota/usage visibility per account. Suited to SMEs and resellers who want classic hosting-style control without running their own MTA.
Roundcube webmail + IMAP/POP3/SMTP on mail.truemail.it
Users access mail via Roundcube (webmail.truemail.it) or standard clients. Docs publish IMAP/POP3/SMTP endpoints with STARTTLS and SSL port options for Outlook, Thunderbird, Apple Mail, and mobile. CalDAV and CardDAV cover calendar and contacts sync.
Managed pre-delivery antispam/antivirus (no default spam folder)
Centralized filters check sender IP/domain behaviour and content before the message is accepted. Rejected spam is returned to the sender rather than filed in a default spam mailbox; false positives are handled via ticket or report@postmaster.seeweb.it. Accuracy is not claimed to be 100%.
Daily off-site backups (IBM Spectrum Protect, 30-day history)
Incremental daily backups run to a remote Seeweb data center using IBM Spectrum Protect software. Deleted mail can be requested for recovery within about 30 days; restores recover the backed-up set rather than individual selected messages, so IMAP is recommended.
Scalable domain packs + WhiteLabel resale
Plans scale from small 5 GB / 5-mailbox packs through large multi-hundred-GB packs with matching mailbox counts (up to on the order of 1,280 mailboxes). A domain is required at activation. WhiteLabel supports partners who resell branded mail on Seeweb’s managed stack.
Native OpenPGP and S/MIME in every plan
OpenPGP (RFC 4880/9580) key wizard and import work in webmail and apps, free from Freemail upward; S/MIME accepts user-supplied X.509 certificates for business clients. E2EE only applies when both sides use it—plain IMAP mail is not zero-access by default. Private keys for webmail PGP are held in the account under a passphrase for multi-device use.
Standard IMAP, POP3, SMTP plus CalDAV/CardDAV
Direct protocol access for Thunderbird, Outlook, Apple Mail, and mobile clients without a bridge product. Calendar and contacts sync via CalDAV/CardDAV; Premium and Business add WebDAV for the cloud drive. Suits teams that refuse locked-in web-only mail.
German-hosted suite: mail, drive, organizer
One account covers webmail, eclipso Drive file storage with link sharing, Media Center, calendar, address book, notes, and tasks. Vendor claims exclusive Germany data centres (privacy policy names Speedloc Datacenter, Görlitz). Storage and address limits scale by prepaid tariff; WebDAV and higher quotas need paid tiers.
Prepaid freemium with optional hybrid channels
Freemail signs up without credit card or phone number and is ad-supported; paid Connect/Premium/Business terms are prepaid and end automatically after a reminder. Credits enable SMS, fax, and hybrid physical post through named German gateways—useful for crafts and SMEs still on those channels.
Business domain and Art. 28 DPA on Business plan
Business includes a custom mail domain option, higher alias counts, daily send limits suitable for small campaigns, and an in-product Art. 28 GDPR DPA download per vendor docs. Not a full enterprise workspace: no public SCIM/SSO pack or multi-org admin model documented.
| Assurance & compliance | Cloud Mail | eclipso Mail Europe |
|---|---|---|
| Independent security / no-logs audit | Not found No public third-party no-logs or mail-specific penetration audit PDF found for Cloud Mail; ISO ISMS certs are separate. | Not found No public third-party security or no-logs audit PDF located on official pages |
| ISO 27001 | Vendor claimed Vendor certifications page: ISO/IEC 27001:2022, scope includes mail services; AXE REGISTER cert IT18-27702D (listed valid until 28 Nov 2027). Not independently re-verified in a public registry by this draft. | Not found No ISO 27001 claim found on official security/about pages at research time |
| ISO 27017 / 27018 (cloud) | Vendor claimed Published on certifications page as appendices to the ISO 27001 certificate; mail services in process scope. | Not listed |
| SOC 2 / SOC 3 | Not found Not listed on the public certifications page. | Not found No SOC 2/3 report referenced on official site |
| GDPR / EU data protection | Vendor claimed Italian controller entity, named DPO, privacy policy under GDPR; product marketed as GDPR-oriented; CISPE CoC adherence claimed. | Vendor claimed German controller, DPO contact, BayLDA authority, GDPR rights language in privacy policy; servers claimed in Germany |
| CISPE Code of Conduct | Vendor claimed Certifications page: Seeweb cloud services adhere to CISPE; claims storage exclusively within European territories for covered services. | Not listed |
| US CLOUD Act exposure (indicative) | Partial EuropeanStack assessment: EU entity, DHH European group, no known US parent; public hosting story is Seeweb EU DCs and CISPE EU territory claim; backups on Seeweb off-site DCs (Spectrum Protect software, not described as US cloud mailbox SaaS). Residual gaps: no full public subprocessor list; antispam uses external reputation services not named on the docs page. Not legal advice. | Partial EU/DE owner-operated entity with DE hosting (Speedloc), but Stripe, PayPal, and Google reCAPTCHA/ad tooling introduce US-group processing paths for payment and website data. Not legal advice. |
| Data processing agreement (B2B) | Not found No downloadable product DPA found on the marketing site; general conditions reference GDPR processing and the privacy notice. Request Art. 28 terms for mail content before go-live. | Vendor claimed Art. 28 DPA described as included and downloadable on Business plan; confirm for lower tiers |
| EU AI Act | Not applicable Cloud Mail is conventional email hosting, not an AI product. | Not applicable Email/cloud suite; not an AI system product |
| Considerations & known limitations | Cloud Mail | eclipso Mail Europe |
|---|---|---|
| Subprocessor / antispam feed list not public | Medium Docs mention reputation services for antispam but do not publish a complete subprocessor table. Procurement should request the current list and transfer safeguards. | Not listed |
| Backup restore is set-based, not single-message | Low 30-day off-site history is useful, but restores recover the backed-up set; plan operational recovery expectations and prefer IMAP. | Not listed |
| Pre-delivery reject without default spam folder | Low Strong filtering can block legitimate senders; there is no user-visible spam quarantine by default—use tickets/reporting workflows. | Not listed |
| Not zero-access / E2EE-first mail | Medium Provider-managed conventional mail. Choose encrypted peers if the threat model assumes a compromised host provider. | Not listed |
| B2B DPA not prominent on site | Medium Treat contract/DPA negotiation as a gate for regulated workloads until Art. 28 terms and roles (controller/processor for mailbox content) are signed. | Not listed |
| Not zero-access by default | Not listed | Medium Without OpenPGP/S/MIME, mailbox content is accessible to the operator like traditional IMAP hosts. Webmail PGP private keys are stored in-account under a passphrase—review threat model vs pure local keys. |
| US-group payment and site tooling | Not listed | Medium Stripe, PayPal, Google reCAPTCHA, and documented ad partners process personal data outside pure DE mailbox hosting. Material for CLOUD Act and transfer diligence even if mail servers stay in Germany. |
| No public ISO/SOC or independent audit | Not listed | Medium Security assurance is first-party documentation only. Regulated buyers will need questionnaires, AVVs, and possibly on-request evidence. |
| Freemail is ad-supported | Not listed | Low Free tier includes advertising as a service component. Paid tiers are marketed as ad-free; verify current footer/banner behaviour on the live product. |
| Owner-operated scale limits | Not listed | Low Independent DE operator (not VC-backed hyperscale). Expect SME-grade support hours and product depth rather than global enterprise SLAs. |
When: You need zero-access / end-to-end encrypted mailboxes as the primary control
Consider: Proton Mail or Tuta
Different product class: E2EE-first vs conventional managed IMAP hosting
When: You need mail plus full productivity suite and global enterprise ecosystem
Consider: Google Workspace or Microsoft 365
Trade EU-operator focus for suite breadth and US-jurisdiction diligence
When: You want another European professional domain-mail host for comparison
Consider: Migadu, Mailfence, or Combell E-mail
Compare admin model, spam handling, restore RPO, and contract artifacts
When: You want a simple paid-only German privacy mailbox without freemium advertising
Consider: Posteo
Posteo is ad-free paid; eclipso differentiates with freemail and hybrid channels
When: You prioritise always-on encryption over standard IMAP clients
Consider: Tuta or Proton Mail
Tuta uses proprietary E2EE clients; Proton needs Bridge for full IMAP-style access
When: You need a broader paid German workplace suite with stronger enterprise packaging
Consider: mailbox (formerly mailbox.org)
Compare admin, audit, and collaboration depth on current vendor docs
When: You need Google/Microsoft collaboration depth more than EU operator control
Consider: Gmail or Microsoft 365
Different jurisdiction and data-use models