Compare Cloud Mail and Mailo on capabilities, jurisdiction, assurance, and fit for European buyers.
Both listed as alternatives to: Gmail, Microsoft 365, Outlook.com
Italy· Email Services
Needs review
Shortlist Cloud Mail when you need Italian-operated, managed domain email with Plesk, Roundcube, CalDAV/CardDAV, and pre-delivery antispam on Seeweb infrastructure. Skip when you need end-to-end encrypted / zero-access mail (consider Proton Mail or Tuta) or a full Workspace/365 productivity suite (Google Workspace / Microsoft 365).
France· Email Services
Needs review
Shortlist Mailo when you want French-entity freemium webmail with classic IMAP/EAS clients, integrated calendar/cloud, supervised Mailo Junior for kids, or Pro custom domains for SMEs—without US Big Tech accounts. Skip when you need default zero-knowledge E2EE, open-source/self-host, or a full Workspace-class suite; consider Tuta, Proton Mail, or Infomaniak kMail instead.
Highlighted rows differ between the two products.
| Feature | Cloud Mail | Mailo |
|---|---|---|
| Country of origin | Italy | France |
| Category | Email Services | Email Services |
| Open source | No | No |
| Self-hosted | No | No |
| Headquarters | Italy | France |
| Legal entity | Seeweb S.r.l. (VAT IT02043220603), Via Armando Vona 66, 03100 Frosinone | MAILO SAS (capital €75,000; RCS Créteil 851585547; VAT FR44851585547) |
| Governing law | Italy / EU (forum of Frosinone referenced in general conditions) | French law (terms of use) |
| US parent / control | No known US parent | No known US parent |
| CLOUD Act exposure (indicative) | Low | Medium |
| Hosting / residency | Seeweb-operated European infrastructure (proprietary DCs in Milan and Frosinone; group facilities also listed in Lugano, Zurich, Sofia). Cloud Mail backups: daily off-site to another Seeweb data center using IBM Spectrum Protect software. CISPE materials claim European territorial storage for covered cloud services. No public AWS/GCP/Azure hosting path found for this product. | Vendor states user personal data and content are stored/processed on servers in France; specialised French host centre (who-we-are); website hosted by Ecritel, Arradon, France. Named third parties: Verifone/Paybox (payment email), PayPal option, Gandi/Netim (domains), Sirdata + ad agencies (free-tier ads), optional Rainbow video and OnlyOffice. Full mail DC/backup subprocessor list not published. |
| Summary | Seeweb’s managed professional domain email: Plesk admin, Roundcube webmail, CalDAV/CardDAV, pre-delivery antispam, and daily off-site backups on Italian/EU infrastructure. | French freemium webmail and Mail&Cloud suite (MAILO SAS): email, calendar, cloud disk, Mailo Junior for children, and Pro custom domains—hosted in France, proprietary SaaS. |
| Tags |
| At a glance | Cloud Mail | Mailo |
|---|---|---|
| HQ | Frosinone, Italy (Seeweb S.r.l.) | Not listed |
| Group | DHH (Euronext Growth Milan) since 2020 | Not listed |
| Product type | Managed domain email hosting | Not listed |
| Admin / webmail | Plesk + Roundcube | Not listed |
| Protocols | IMAP, POP3, SMTP, CalDAV, CardDAV | Not listed |
| Open source product | No (managed service; Roundcube is the webmail UI) | Not listed |
| Self-hosted product | No | Not listed |
| Commercial model | Paid storage/mailbox packs; domain required; WhiteLabel available | Not listed |
| HQ / entity | Not listed | MAILO SAS, France (RCS Créteil 851585547) |
| Hosting (claimed) | Not listed | Servers in France; website host Ecritel (FR) |
| Model | Not listed | Freemium SaaS (Free / Premium / Pro / Junior / Edu) |
| Open source | Not listed | No (proprietary MailObject®) |
| Self-host | Not listed | No |
| Encryption default | Not listed | TLS + optional server-side PGP (not ZK E2EE) |
| Key capabilities | Cloud Mail | Mailo |
|---|---|---|
| Managed domain email | Yes | Not listed |
| Plesk administration | Yes | Not listed |
| CalDAV / CardDAV | Yes | Not listed |
| ISO 27001 (claimed) | Yes | Not listed |
| CISPE CoC (claimed) | Yes | Not listed |
| Italian / EU operator | Yes | Not listed |
| France-hosted (claimed) | Not listed | Yes |
| Freemium webmail | Not listed | Yes |
| Mailo Junior | Not listed | Yes |
| IMAP / ActiveSync | Not listed | Yes |
| Pro custom domains | Not listed | Yes |
| Optional PGP (server-side) | Not listed | Yes |
Plesk domain mail admin (mailboxes, aliases, forwards)
One admin account manages mailboxes, passwords, aliases, forwards, and auto-replies in Plesk, with quota/usage visibility per account. Suited to SMEs and resellers who want classic hosting-style control without running their own MTA.
Roundcube webmail + IMAP/POP3/SMTP on mail.truemail.it
Users access mail via Roundcube (webmail.truemail.it) or standard clients. Docs publish IMAP/POP3/SMTP endpoints with STARTTLS and SSL port options for Outlook, Thunderbird, Apple Mail, and mobile. CalDAV and CardDAV cover calendar and contacts sync.
Managed pre-delivery antispam/antivirus (no default spam folder)
Centralized filters check sender IP/domain behaviour and content before the message is accepted. Rejected spam is returned to the sender rather than filed in a default spam mailbox; false positives are handled via ticket or report@postmaster.seeweb.it. Accuracy is not claimed to be 100%.
Daily off-site backups (IBM Spectrum Protect, 30-day history)
Incremental daily backups run to a remote Seeweb data center using IBM Spectrum Protect software. Deleted mail can be requested for recovery within about 30 days; restores recover the backed-up set rather than individual selected messages, so IMAP is recommended.
Scalable domain packs + WhiteLabel resale
Plans scale from small 5 GB / 5-mailbox packs through large multi-hundred-GB packs with matching mailbox counts (up to on the order of 1,280 mailboxes). A domain is required at activation. WhiteLabel supports partners who resell branded mail on Seeweb’s managed stack.
French-hosted webmail with IMAP, EAS, and classic protocols
Webmail plus IMAP4 for clients, Exchange ActiveSync for mobile sync, and POP3 on paid tiers; SMTP relay with account credentials. Vendor states mail and content stay on servers in France. Free tier is ad-supported with lower quotas; Premium unlocks POP3, more aliases, and larger mail/cloud caps. Suits teams that need standard desktop/mobile clients rather than a closed proprietary app only.
Mailo Junior supervised email for children
Child accounts (about ages 6–14) only exchange mail with contacts a parent or teacher validates. Age-adapted mini/junior UIs, no ads on Junior, optional promotion to a standard account while keeping the address. Separate Junior mobile apps. Unique fit for families and schools versus generic consumer mail.
Calendar, virtual disk, and open sync protocols
Shared calendars and tasks, address book, photo albums, and a virtual disk for files with WebDAV/FTP access. CalDAV and CardDAV for external clients. Premium+ can unlock OnlyOffice in-browser editing. Better as an all-in-one Mail&Cloud for SMEs/families than bare IMAP-only privacy mail.
Mailo Pro spaces: custom domains and mutualised storage
Pro Start/5/Modulo style plans share mail+cloud quota across accounts, support custom domains (register, transfer, or declare external), distribution lists, mailbox sharing, resource calendars, and manager tooling. Priority Pro hotline with documented acknowledgement and restoration targets for Pro subscriptions. Aimed at TPE/PME, associations, and municipalities—not a full Google Workspace clone.
Optional server-side PGP and account security controls
Built-in PGP/MIME encrypt and sign in the webmail as a trusted third party (keys managed on Mailo for multi-device convenience). Two-factor authentication, application passwords, connection history, and guardianship-style access options. Not zero-knowledge E2EE by default—use external client crypto if the provider must never hold keys.
| Assurance & compliance | Cloud Mail | Mailo |
|---|---|---|
| Independent security / no-logs audit | Not found No public third-party no-logs or mail-specific penetration audit PDF found for Cloud Mail; ISO ISMS certs are separate. | Not found Charter claims no commercial reading of messages; automated AV/spam scanning on servers. No public third-party audit PDF found. |
| ISO 27001 | Vendor claimed Vendor certifications page: ISO/IEC 27001:2022, scope includes mail services; AXE REGISTER cert IT18-27702D (listed valid until 28 Nov 2027). Not independently re-verified in a public registry by this draft. | Not found No ISO 27001 claim found on legal/security/primary pages researched. |
| ISO 27017 / 27018 (cloud) | Vendor claimed Published on certifications page as appendices to the ISO 27001 certificate; mail services in process scope. | Not listed |
| SOC 2 / SOC 3 | Not found Not listed on the public certifications page. | Not found No SOC 2/3 report referenced on public product pages. |
| GDPR / EU data protection | Vendor claimed Italian controller entity, named DPO, privacy policy under GDPR; product marketed as GDPR-oriented; CISPE CoC adherence claimed. | Vendor claimed French controller; privacy rules cite GDPR and French correspondence secrecy; DPO at dpo@mailo.com; France storage claim. |
| CISPE Code of Conduct | Vendor claimed Certifications page: Seeweb cloud services adhere to CISPE; claims storage exclusively within European territories for covered services. | Not listed |
| US CLOUD Act exposure (indicative) | Partial EuropeanStack assessment: EU entity, DHH European group, no known US parent; public hosting story is Seeweb EU DCs and CISPE EU territory claim; backups on Seeweb off-site DCs (Spectrum Protect software, not described as US cloud mailbox SaaS). Residual gaps: no full public subprocessor list; antispam uses external reputation services not named on the docs page. Not legal advice. | Partial EU entity / no known US parent / France-claimed mail hosting, but Verifone and PayPal (US-group) on payment path; full infra subprocessors unpublished. Assessment only—not legal advice. |
| Data processing agreement (B2B) | Not found No downloadable product DPA found on the marketing site; general conditions reference GDPR processing and the privacy notice. Request Art. 28 terms for mail content before go-live. | Not found Privacy rules and terms cover processing; no standalone public B2B DPA download found—request via DPO or Pro channel. |
| EU AI Act | Not applicable Cloud Mail is conventional email hosting, not an AI product. | Not applicable Traditional email/cloud suite; not marketed as an AI system product. |
| Considerations & known limitations | Cloud Mail | Mailo |
|---|---|---|
| Subprocessor / antispam feed list not public | Medium Docs mention reputation services for antispam but do not publish a complete subprocessor table. Procurement should request the current list and transfer safeguards. | Not listed |
| Backup restore is set-based, not single-message | Low 30-day off-site history is useful, but restores recover the backed-up set; plan operational recovery expectations and prefer IMAP. | Not listed |
| Pre-delivery reject without default spam folder | Low Strong filtering can block legitimate senders; there is no user-visible spam quarantine by default—use tickets/reporting workflows. | Not listed |
| Not zero-access / E2EE-first mail | Medium Provider-managed conventional mail. Choose encrypted peers if the threat model assumes a compromised host provider. | Not listed |
| B2B DPA not prominent on site | Medium Treat contract/DPA negotiation as a gate for regulated workloads until Art. 28 terms and roles (controller/processor for mailbox content) are signed. | Not listed |
| PGP is server-side trusted third party | Not listed | Medium Webmail PGP holds keys on Mailo for multi-device use. Provider-access risk differs from zero-knowledge E2EE defaults at Tuta/Proton. Use external crypto if that is a hard requirement. |
| Incomplete public subprocessor inventory | Not listed | Medium Privacy rules name payments, domains, and free-tier ads, but not a full list of mail storage, backup, or anti-spam infrastructure vendors. Request annex for B2B risk review. |
| US-group payment processors | Not listed | Low Checkout shares email with Verifone/Paybox; PayPal is also offered. Limited to billing path per privacy rules, but relevant to CLOUD Act diligence. |
| Free tier third-party advertising | Not listed | Low Mailo Free shows ad banners via agencies under IAB TCF consent (Sirdata CMP). Premium removes ads. Ad cookies stated as not tied to Mailo profile. |
| No public ISO/SOC or independent security audit | Not listed | Medium Security posture relies on first-party statements and internal measures. Procurement teams may need questionnaires or NDA evidence. |
| Free accounts deleted after inactivity | Not listed | Low Mailo Free unused for 365 days can be deleted with content loss. Premium/Pro have different retention rules—plan backups and renewals. |
When: You need zero-access / end-to-end encrypted mailboxes as the primary control
Consider: Proton Mail or Tuta
Different product class: E2EE-first vs conventional managed IMAP hosting
When: You need mail plus full productivity suite and global enterprise ecosystem
Consider: Google Workspace or Microsoft 365
Trade EU-operator focus for suite breadth and US-jurisdiction diligence
When: You want another European professional domain-mail host for comparison
Consider: Migadu, Mailfence, or Combell E-mail
Compare admin model, spam handling, restore RPO, and contract artifacts
When: You need zero-knowledge / default E2EE webmail
Consider: Tuta or Proton Mail
Mailo PGP is optional and server-side trusted third party
When: You want German privacy mail with different encryption/product posture
Consider: Posteo or mailbox.org
Compare protocols, storage bundles, and business features side by side
When: You need Swiss multi-product cloud with mail plus broader suite
Consider: Infomaniak kMail
Different country stack and product breadth
When: You need US Big Tech ecosystem integration at any cost
Consider: Gmail or Microsoft 365 / Outlook.com
Trade EU entity and France residency claims for ecosystem depth