DELKARO HANDWERK vs HM-2 by Hellomatik

Compare DELKARO HANDWERK and HM-2 by Hellomatik on capabilities, jurisdiction, assurance, and fit for European buyers.

Both listed as alternatives to: Microsoft 365, Salesforce

DELKARO HANDWERK

Germany· Project Management Software

Needs review

Shortlist for German craft shops that want one OFFICE for customers, quotes, scheduling, materials, Android site capture, and e-invoices on Hetzner Germany hosting. Skip for self-serve signup, self-hosting, EU-only AI, or payroll/bank/DATEV depth. Prefer Nozbe or Stackfield for general EU project work, or Microsoft 365 / Salesforce if you already standardise there.

EU-operatedCraft job operationsGerman-language UIXRechnung / ZUGFeRDAndroid field appPilot access

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HM-2 by Hellomatik

Spain· Project Management Software

Needs review

Shortlist HM-2 when you want Spanish-entity, human-approved AI agents that prepare ERP/CRM/warehouse decisions from a shared company blueprint without replacing those systems. Skip when you need public ISO/SOC evidence, a published subprocessor list, self-hosting, or a mature Palantir-class analytics platform. Consider Salesforce or Microsoft 365 agent features if you already standardise on those suites.

EU-operatedHuman-in-the-loop approvalsERP/CRM connectedNo default model trainingMeeting-led sales

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Highlighted rows differ between the two products.

DELKARO HANDWERK vs HM-2 by Hellomatik: Snapshot
Feature	DELKARO HANDWERK	HM-2 by Hellomatik
Country of origin	Germany	Spain
Category	Project Management Software	Project Management Software
Open source	No	No
Self-hosted	No	No
Headquarters	Germany	Spain
Legal entity	Daniel Sloman, Einzelunternehmen trading as DELKARO (Reinbek, Germany)	HELLOMATIK, S.L. (CIF B22803126)
Governing law	Not listed	Spain (Madrid courts)
US parent / control	No known US parent	No known US parent
CLOUD Act exposure (indicative)	Medium	Medium
EU-hosted status	Partial	Partial
Hosting / residency	Core HANDWERK hosting and encrypted backups at Hetzner Online GmbH in Germany. Optional AI assists may transfer selected content to OpenAI (Ireland/US). Optional push uses Google FCM and Apple APNs, which can involve US processing.	Product claims per-company databases in Germany (EU). Public site/app hostnames resolve to Hostinger in Frankfurt (AS47583). LLM providers are GDPR Art. 28 sub-processors with locations disclosed on request only. Website booking/analytics can involve Calendly (US) and Google Ireland/US transfers when enabled.
Summary	German-language SaaS for small craft businesses: customers, jobs, quotes, scheduling, materials, and invoices in OFFICE, with an Android field app. Access via pilot application.	Spanish enterprise AI platform that builds a company blueprint from ERP, CRM, warehouse and email so agents can prepare operational decisions for human approval.
Tags	craft-software handwerk crm quoting invoicing field-service germany saas	AI agents enterprise automation ERP integration human-in-the-loop Spain Palantir alternative

At a glance: DELKARO HANDWERK vs HM-2 by Hellomatik
At a glance	DELKARO HANDWERK	HM-2 by Hellomatik
HQ	Reinbek, Germany	Madrid / Parla, Spain
Legal entity	Daniel Sloman (sole proprietorship trading as DELKARO)	HELLOMATIK, S.L. (CIF B22803126)
Product	HANDWERK OFFICE + Android field app	HM-2 enterprise AI agent platform
Access model	Pilot application (not open self-serve)	Not listed
License	Proprietary SaaS	Not listed
Self-host	No	Not listed
Primary hosting	Hetzner Online GmbH, Germany	Not listed
Founded	Not listed	28 July 2025 (BORME)
Deployment	Not listed	SaaS (not self-hosted)
Commercial model	Not listed	Meeting-led / order form (no public price list)

Key capabilities: DELKARO HANDWERK vs HM-2 by Hellomatik
Key capabilities	DELKARO HANDWERK	HM-2 by Hellomatik
EU-operated	Yes	Yes
Craft job operations	Yes	Not listed
German-language UI	Yes	Not listed
XRechnung / ZUGFeRD	Yes	Not listed
Android field app	Yes	Not listed
Pilot access	Yes	Not listed
Human-in-the-loop approvals	Not listed	Yes
ERP/CRM connected	Not listed	Yes
No default model training	Not listed	Yes
Meeting-led sales	Not listed	Yes

DELKARO HANDWERK

Job-centric OFFICE for craft workflows
Customers, contacts, sites/assets, enquiries, tasks, documents, and the full order history stay on one job file so office staff can move from request to quote, preparation, execution, and billing without rebuilding context.
Quotes, calculation, and German e-invoices
Build quotes from measurements, catalogue positions, and labour/material shares; share a personal customer decision link; continue into progress and final invoices. Supported outputs include checked XRechnung or ZUGFeRD/Factur-X PDF packages when format validation is set up.
Crew planning with site time capture
Assign people and sites in day/week views, surface conflicts and travel buffers, record absences, and capture start/end/pause times on site for later office release. Time PDFs/CSVs are for further processing; the product does not create payroll.
Android field app with offline paths
Native Android app for site overview, times, photos, messages, and proofs, including local store-and-forward for supported offline changes. Browser OFFICE remains the hub; store-distributed iOS for that field app is not advertised on the functions page.
Materials from demand to stock movement
Track material demand on the job, prepare supplier orders, record partial/complete deliveries, and follow warehouse moves, take-out, and returns so site supply stays tied to the same order file.
Optional AI assists with human confirmation
Eleven OFFICE helpers can propose structured data from notes, photos, or messages. Suggestions require explicit human acceptance. Selected content may go to OpenAI with possible US processing; exclusive EU AI processing is not promised.

HM-2 by Hellomatik

Company blueprint from live systems
HM-2 builds a written blueprint of company data, procedures and formulas by reading ERP, CRM, warehouse and email sources on a schedule the customer sets. Each customer, order and item is meant to have one shared definition across departments.
Agents prepare operational decisions
Documented use cases include drafting sales orders from email with stock and credit checks, matching supplier invoices to purchase orders and delivery notes, auditing freight invoices, and compiling pre-call account summaries. Agents prepare the result; they do not silently replace the ERP.
Human approval log
Each run can require an approver to accept, amend or reject the agent output. Approvals are recorded with who decided. The customer chooses which procedures are automatic and which always wait for a person.
Incremental go-live without migration
Hellomatik describes starting from one business decision rather than a full systems migration. Existing software stays the source of truth; HM-2 reads what it needs and only records approved entries back into those systems with per-procedure write permission.
EU database and no default model training
Product pages claim one isolated database per company in Germany (EU), encryption in transit, and a policy that customer content is not used to train models by default. LLM providers are treated as GDPR Article 28 sub-processors; the named list is available on request.

Assurance & compliance: DELKARO HANDWERK vs HM-2 by Hellomatik
Assurance & compliance	DELKARO HANDWERK	HM-2 by Hellomatik
Independent security / no-logs audit	Not found Security page focuses on operational principles; no public independent audit report found.	Not found Vulnerability disclosure policy exists; no public independent audit PDF found.
ISO 27001	Not found No ISO 27001 claim found on imprint, security, or HANDWERK privacy pages.	Not found No ISO 27001 claim located on privacy, terms or product security pages.
SOC 2 / SOC 3	Not found No SOC 2/3 claim found on reviewed primary pages.	Not found Terms mention audit reports may be provided on request; no public SOC report found.
GDPR / EU data protection	Vendor claimed German controller/processor documentation published for HANDWERK Office and App; roles explained under Art. 28 for customer/job data.	Vendor claimed Spanish controller; AEPD named; DPA for processor role; Art. 28 sub-processors; SCCs/DPF for transfers.
US CLOUD Act exposure (indicative)	Partial EU sole proprietorship with no known US parent and Hetzner Germany core hosting, but optional OpenAI and Google/Apple push paths can involve US processing. Not legal advice.	Partial EU entity / no known US parent, but LLM subprocessor locations are unpublished and website tooling can include US providers (Calendly, Google). Review the on-request subprocessor list. Not legal advice.
Data processing agreement (B2B)	Vendor claimed Vendor states Art. 28 AVV is the basis for processing craft-business customer data; public downloadable AVV PDF not found on site. Obtain signed DPA in onboarding.	Vendor claimed Privacy and terms state a DPA is available on request / in the legal section for processor activities.
EU AI Act	Partial Product includes optional AI suggestion features with human confirmation; no detailed EU AI Act conformity statement found on primary pages.	Partial AI-centric product. Terms reference AI Act transparency/risk classification help and require human oversight for high-risk customer uses; no public conformity assessment published.

Considerations & known limitations: DELKARO HANDWERK vs HM-2 by Hellomatik
Considerations & known limitations	DELKARO HANDWERK	HM-2 by Hellomatik
Pilot-stage product and access model	Medium Entry is application-based for a small pilot cohort. Functions may still have limits or defects; individual feature requests are not guaranteed.	Not listed
Optional AI can send data to OpenAI/US	Medium When AI recognition or preparation is explicitly requested, selected media, text, and business context may be processed by OpenAI with possible US transfer. Exclusive EU AI processing is not promised.	Not listed
Mobile push via Google FCM / Apple APNs	Low Optional push notifications use platform vendors that may process routing identifiers outside the EU. Product remains usable without push.	Not listed
No public ISO/SOC or independent audit	Medium Buyers that require published ISO 27001, SOC 2, or third-party security audit PDFs will not find them on the reviewed pages.	Not listed
Single-person operating company	Medium Imprint and About identify Daniel Sloman as the sole responsible operator. That aids accountability but concentrates continuity and support capacity risk.	Not listed
Young company (2025 incorporation)	Not listed	Medium HELLOMATIK, S.L. was incorporated on 28 July 2025. Expect early-stage operational maturity, limited public references, and higher diligence on roadmap, support and financial continuity.
Subprocessor list not published	Not listed	Medium LLM and other sub-processors are disclosed on request only. Without that list, buyers cannot fully assess transfer, CLOUD Act or residency posture beyond HQ and the Germany database claim.
No public independent security certification	Not listed	Medium No public ISO 27001 or SOC 2 evidence found. Terms allow security questionnaires and limited audits; plan extra time for assurance review.
Not a full Palantir-class platform	Not listed	Low Public materials emphasise operational decision agents on a company blueprint, not a broad foundry-style analytics ontology. Treat Palantir comparisons as directional marketing, not feature parity.

Fit

DELKARO HANDWERK

Best fit when

Small German-speaking craft businesses that want one job file from enquiry to invoice
Teams that need weekly crew planning plus Android site time/photo/message capture
Buyers who require German e-invoice outputs (XRechnung / ZUGFeRD) from the same operational system
Firms willing to join a personally onboarded pilot and accept a product still being refined with users
Organisations that accept proprietary SaaS on Hetzner Germany and will contract an Art. 28 DPA

Poor fit when

Buyers that need immediate self-serve signup, public APIs, or self-hosting
Organisations that forbid any US subprocessor path even for optional AI or mobile push
Companies needing payroll generation, live banking, or finished DATEV accounting inside the product
Crews that require a store-distributed iOS field app as a hard prerequisite without confirming alternatives
Enterprises that require published ISO 27001 / SOC 2 evidence before any pilot

Consider instead when

When: You need general EU team tasks/projects rather than craft quoting, materials, and Baustelle workflows
Consider: Nozbe or Stackfield
Stronger as collaboration/project tools than as Handwerk ERP substitutes.
When: You already standardise on a horizontal CRM or productivity suite and only need light job tracking
Consider: Salesforce or Microsoft 365
Broader ecosystem and integrations; weaker native German craft invoicing and site materials flows.
When: You need EU-only processing including AI assists with no US model providers
Consider: A craft or ERP vendor that publishes an EU-only AI path
DELKARO discloses possible US processing for OpenAI-backed assists and does not promise exclusive EU AI.

HM-2 by Hellomatik

Best fit when

Operations, purchasing, finance or logistics teams that want agents to draft recurring decisions while humans keep final control
Companies that must keep existing ERP/CRM/WMS systems of record and reject a rip-and-replace migration
Buyers who need a Spanish contracting entity and EU database claims as a starting filter
Organisations willing to start with one use case and expand the blueprint decision by decision

Poor fit when

Teams that need public independent audits (ISO 27001/SOC 2) before shortlisting
Buyers requiring open-source or self-hosted deployment
Organisations that want a broad data platform or ontology suite comparable to Palantir Foundry out of the box
Self-serve evaluators: commercial access is meeting-led with no public pricing

Consider instead when

When: You already standardise on Salesforce and want agents inside that CRM rather than a separate blueprint layer
Consider: Salesforce
HM-2 reads CRM/ERP systems; it does not replace them.
When: You need Microsoft 365-centric copilots and suite procurement rather than an ERP decision agent
Consider: Microsoft 365
Different product shape; compare workflow ownership carefully.
When: You need a published subprocessor list and certified controls before any pilot
Consider: Larger EU cloud or analytics vendors with public trust centers
Hellomatik provides DPA and subprocessor details on request, not as a public page.

Open questions for due diligence

DELKARO HANDWERK

Will the signed Art. 28 AVV and current subprocessor annex be provided before real customer data is loaded?
Which HANDWERK workflows are production-ready for this trade versus still experimental in the pilot?
Can AI features be disabled tenant-wide for buyers that forbid OpenAI/US transfers?
What is the supported path for iPhone-only crews given no App Store iOS field app on the functions page?
Are restore-test results, RPO/RTO, and TOMs available under NDA for due diligence?

HM-2 by Hellomatik

Will Hellomatik provide the current sub-processor list (providers, countries, SCCs/DPF) before a pilot?
Which cloud provider operates the Germany per-company databases, and are backups confined to the EEA?
Can Hellomatik share SOC 2 / ISO evidence or a completed security questionnaire under NDA?
Which ERP/CRM/WMS connectors are production-ready today versus custom per engagement?
Are named customer references available for logistics or wholesale operations use cases?