Hostpoint E-Mail & Cloud Office vs Infomaniak kMail

Compare Hostpoint E-Mail & Cloud Office and Infomaniak kMail on capabilities, jurisdiction, assurance, and fit for European buyers.

Both listed as alternatives to: Gmail, Outlook.com

Logo: Hostpoint E-Mail & Cloud Office

Hostpoint E-Mail & Cloud Office

Switzerland· Email Services

Needs review

Shortlist Hostpoint E-Mail & Cloud Office when you need Swiss-hosted custom-domain IMAP mail plus Open-Xchange calendars, Drive, and optional browser docs under Hostpoint AG—with Swiss human support and free mailbox migration. Skip when you require end-to-end zero-access mail (consider Proton Mail) or a full Microsoft 365 / Google Workspace admin stack; for another Swiss multi-product cloud suite, compare Infomaniak kMail.

Swiss-hosted mailCustom domain IMAPOpen-Xchange Cloud OfficeDrive + CalDAV/CardDAV7-day Swiss supportB2B DPA (GTC annex)
View listingVisit Website
Logo: Infomaniak kMail

Infomaniak kMail

Switzerland· Email Services

Needs review

Shortlist when you need Swiss-hosted professional email with custom domains, IMAP/CalDAV, suite bundling (kSuite), and operator-owned DCs. Skip when zero-access client-side E2EE or full self-host is mandatory—consider Proton Mail (E2EE) or a self-hosted stack instead.

Swiss-hosted mailCustom domainsIMAP / CalDAVOSS mobile clientsISO 27001 (claimed)Optional send encryption
View listingVisit Website

Highlighted rows differ between the two products.

Hostpoint E-Mail & Cloud Office vs Infomaniak kMail: Snapshot
FeatureLogo: Hostpoint E-Mail & Cloud OfficeHostpoint E-Mail & Cloud OfficeLogo: Infomaniak kMailInfomaniak kMail
Country of originSwitzerlandSwitzerland
CategoryEmail ServicesEmail Services
Open sourceNoYes
Self-hostedNoNo
HeadquartersSwitzerlandSwitzerland
Legal entityHostpoint AG, Neue Jonastrasse 60, 8640 Rapperswil-Jona, SwitzerlandInfomaniak Network SA (Rue Eugène Marziano 25, 1227 Les Acacias, Geneva; CH-660.0.059.996-1; IDE CHE-103.167.648)
US parent / controlNo known US parentNo known US parent
CLOUD Act exposure (indicative)LowLow
Hosting / residencyPrimary: Hostpoint-operated servers and NetApp storage at Digital Realty (ex-Interxion) Glattbrugg, CH; Swiss e-mail/Drive residency claimed, dual backups, hourly snapshots. swiss hosting label (rankingCoach exception). Migration: Audriga (DE). Full public Sub-Processor List not found—DPA references list. Site analytics: Google Analytics, reCAPTCHA, Hotjar (not mailbox storage).Primary mail hosting on Infomaniak-operated Swiss data centres (Geneva/Zurich region; Swiss Hosting label claimed); dual-DC backups in Switzerland. Confidentiality policy names payment partners (e.g. PayPal, Checkout) and other ancillary third parties for account/billing/measurement—not AWS/GCP/Azure as primary mail hosts in public materials.
Summary

Swiss custom-domain email and Open-Xchange Cloud Office (calendar, Drive, docs) from Hostpoint AG, with mailboxes and data hosted in Switzerland.

Swiss-hosted professional email, contacts and calendars from Infomaniak Network SA—custom domains, open protocols, optional encryption, part of kSuite.

Tags
swiss-hostingemailcloud-officeopen-xchangecustom-domainsmeimapgroupwareproductivityfadp
swiss-hostingemailprivacyksuiteopen-source-clientsgdprprofessional-email
At a glance: Hostpoint E-Mail & Cloud Office vs Infomaniak kMail
At a glanceLogo: Hostpoint E-Mail & Cloud OfficeHostpoint E-Mail & Cloud OfficeLogo: Infomaniak kMailInfomaniak kMail
HQRapperswil-Jona, SwitzerlandGeneva, Switzerland (Les Acacias)
Legal entityHostpoint AG (CHE-101.974.997)Infomaniak Network SA
ProductCustom-domain email + Cloud Office (Open-Xchange)Not listed
HostingHostpoint servers, Digital Realty Glattbrugg (CH)Own Swiss data centres; dual-site mailbox backups
Self-host / OSSNeither (managed SaaS)Not listed
Commercial modelPaid per-mailbox tiers; domain required; no free tierFree my kSuite tier; paid kSuite / Mail Service seats
Open sourceNot listedMobile clients GPL-3.0; backend SaaS
Self-hostNot listedNo (hosted only)
Key capabilities: Hostpoint E-Mail & Cloud Office vs Infomaniak kMail
Key capabilitiesLogo: Hostpoint E-Mail & Cloud OfficeHostpoint E-Mail & Cloud OfficeLogo: Infomaniak kMailInfomaniak kMail
Swiss-hosted mailYesYes
Custom domain IMAPYesNot listed
Open-Xchange Cloud OfficeYesNot listed
Drive + CalDAV/CardDAVYesNot listed
7-day Swiss supportYesNot listed
B2B DPA (GTC annex)YesNot listed
Custom domainsNot listedYes
IMAP / CalDAVNot listedYes
OSS mobile clientsNot listedYes
ISO 27001 (claimed)Not listedYes
Optional send encryptionNot listedYes

Hostpoint E-Mail & Cloud Office

  • Custom-domain mailboxes with IMAP and free migration

    Each plan is one inbox on a domain you control (new or external), with webmail plus IMAP/POP3/SMTP, unlimited forwards, aliases, out-of-office replies, server-side search, and spam/virus filters. Hostpoint’s free migration path (including Audriga-assisted moves from Gmail, GMX, Bluewin, Yahoo, and other hosts) is designed so teams keep historical mail when leaving FreeMail. Requires a domain; not a freemail brand address.

  • Open-Xchange Cloud Office: calendar, contacts, tasks

    Browser suite for multi-calendar scheduling, shared address books, tasks, and appointment booking with free/busy style team scheduling. CalDAV/CardDAV sync targets Outlook, Thunderbird, Apple Calendar, and similar clients. Fits SMEs that want groupware next to IMAP without a full Microsoft 365 tenant.

  • Hostpoint Drive with desktop and mobile clients

    Swiss-hosted file storage included per tier (upgradeable within product limits), with share links, e-mail shares, access controls, and local clients for Windows, macOS, iOS, and Android (Open-Xchange-powered). Business tier adds managing shared folders in teams. This is conventional cloud storage under Hostpoint—not zero-knowledge Drive.

  • Browser documents and real-time collaboration (Plus/Business)

    From Cloud Office Plus upward, edit text, spreadsheets, and presentations in the browser with Microsoft Office file compatibility, real-time multi-user editing, and version history. Basic is mail-plus-calendar oriented; teams that live in shared docs should shortlist Plus or Business rather than Basic.

  • Swiss ops: dual backups, monitoring, seven-day support

    Product pages claim Swiss data location, 24/7 monitoring, DDoS protection, hourly snapshots, daily mail backups with tiered retention (longer on higher tiers), and backup copies in two locations. Support is Swiss-based Mon–Sun daytime via phone, e-mail, WhatsApp, and form—useful for SMEs that need humans, not only tickets.

Infomaniak kMail

  • Custom-domain mail with IMAP, CalDAV and CardDAV

    Host name@your-domain addresses with standard IMAP/SMTP plus CalDAV/CardDAV so Thunderbird, Apple Mail, Outlook and other clients stay usable. Paid kSuite/Mail Service tiers add multi-mailbox management, aliases/categories, signatures and team admin; free my kSuite is limited to one address without aliases.

  • One-click send-time encryption (OpenPGP / ECC / AES)

    Optional encryption at send uses OpenPGP, ECC and AES-256-GCM; Infomaniak-to-Infomaniak is automatic after auth, while external recipients often open a password-protected secure page. Private keys stay on Infomaniak infrastructure—useful for sensitive sends, but not zero-access client-side E2EE with user-held keys.

  • Open-source Infomaniak Mail mobile clients

    Official iOS and Android mail apps are published on GitHub under GPL-3.0 for local inspection and contribution. The hosted mail backend remains Infomaniak SaaS only—there is no supported self-hosted server stack for kMail.

  • Swiss dual-DC backups, SPF/DKIM/DMARC and antivirus

    Mailboxes are backed up across Swiss data centres with vendor-stated restore windows around 30 days; anti-spam/antivirus plus domain authentication (SPF, DKIM, DMARC) are standard. Availability claims (e.g. high uptime for essential services) should be checked against the current SLA for your plan.

  • Sovereign AI assist (Euria) inside the mailbox

    In-product AI can help draft, correct, translate and process mail context; Infomaniak states messages sent to its AI are processed in Switzerland and not stored for other purposes. Treat AI features as operator-side processing of content you choose to submit—not as end-to-end private AI.

Assurance & compliance: Hostpoint E-Mail & Cloud Office vs Infomaniak kMail
Assurance & complianceLogo: Hostpoint E-Mail & Cloud OfficeHostpoint E-Mail & Cloud OfficeLogo: Infomaniak kMailInfomaniak kMail
Independent security / no-logs audit
Not found

No public third-party no-logs or product security audit PDF for Cloud Office located on official pages.

Not found

Bug bounty and ISO ISMS claimed; no public independent no-logs audit of mailbox content found. Encryption is optional and keys remain with Infomaniak.

ISO 27001
Not found

Company page describes the Glattbrugg data center as ISO- and FINMA-certified (facility). No Hostpoint-organization ISO 27001 certificate page found in this pass.

Vendor claimed

Vendor publishes ISO 27001:2022 certificate (certified since 2018 per certifications page); downloadable PDF and SoA references.

SOC 2 / SOC 3
Not found

No public SOC 2/3 report for Hostpoint Cloud Office found.

Not found

Not listed among published certifications (ISO 27001/9001/14001/50001, B Corp, Swiss labels).

GDPR / EU data protection
Vendor claimed

Swiss FADP primary; privacy states GDPR may apply in some processing. EU representative: Hostpoint Limited, Malta. Swiss–EU adequacy eases transfers. Customer remains controller for hosted content.

Vendor claimed

Swiss entity; GDPR and Swiss FADP commitments on legal pages; DPO listed; Swiss hosting of service data claimed.

US CLOUD Act exposure (indicative)
Partial

EuropeanStack assessment: Swiss AG, no known US parent, Swiss product residency claims → relatively low ownership exposure vs US SaaS mail. Residual factors: US-listed Digital Realty facility owner (colocation), possible US-group tools on full subprocessor/marketing stack, privacy exceptional-transfer language. Not a clean bill; not legal advice.

Partial

Swiss Infomaniak Network SA, no known US parent, own Swiss DCs for mail—not a claimed clean bill. Account payments via partners such as PayPal/Checkout (US-group) per confidentiality policy. Indicative only; not legal advice.

Data processing agreement (B2B)
Vendor claimed

Annex 2 DPA + TOMs published with web-hosting GTC PDF; sub-processor engagement rules and audit rights described. Confirm applicability to your E-Mail & Cloud Office order and obtain current Sub-Processor List.

Vendor claimed

Downloadable DPA linked from trust centre (Data_Processing_Agreement (DPA).pdf).

EU AI Act
Not applicable

Not an AI product.

Not applicable

Euria AI assist exists inside mail; product is primarily email/hosting, not an AI-system vendor offering.

swiss hosting label
Vendor claimed

Company states Hostpoint bears the swiss hosting label (HQ + data location in Switzerland), with rankingCoach exceptions noted.

Not listed
Considerations & known limitations: Hostpoint E-Mail & Cloud Office vs Infomaniak kMail
Considerations & known limitationsLogo: Hostpoint E-Mail & Cloud OfficeHostpoint E-Mail & Cloud OfficeLogo: Infomaniak kMailInfomaniak kMail
Not zero-access / E2E mail
Medium

Standard hosted mail: provider can access mailbox content for operations, spam filtering, and legal process. Unsuitable if your threat model requires only client-held keys.

Not listed
Full subprocessor inventory not self-serve
Medium

DPA references a Sub-Processor List and change notifications, but a complete public e-mail-path inventory was not found on the marketing site. Request it (and any US-group vendors) before procurement sign-off.

Not listed
Facility ISO/FINMA vs org certification
Low

ISO/FINMA language on public pages refers to the data center facility. Do not treat that as a verified Hostpoint ISMS ISO 27001 without a certificate.

Not listed
Docs collaboration only on higher tiers
Low

Browser Office documents and real-time collab start at Plus; team shared-folder management is Business-oriented. Basic is intentionally limited.

Not listed
Customer still owns backup duty
Low

GTC state customers remain responsible for their own backups; Hostpoint packages are supplementary and do not guarantee zero data loss.

Not listed
Encryption is not zero-access by defaultNot listed
Medium

Optional send encryption keeps private keys on Infomaniak infrastructure. Operators with warrant or insider access to the platform may still access unencrypted stored mail. Practical impact: do not treat kMail as a zero-knowledge vault for all messages.

SaaS-only mail backendNot listed
Low

No official self-host for the mail service; exit means IMAP export/migration. OSS clients do not equal portable server stack.

Free tier residency and feature capsNot listed
Low

my kSuite requires OECD residency and phone verification; no aliases, limited storage, enforced free signature. Unsuitable as free global professional mail.

Limited public mail-path subprocessor tableNot listed
Low

Hosting is own Swiss DCs per vendor docs; confidentiality policy lists payment and marketing-class third parties. Procurement should request a current subprocessor list for mailbox content paths.

No HDS health-hosting certNot listed
Medium

Vendor FAQ states French HDS certification is not planned—material for French health-sector workloads.

Fit

Hostpoint E-Mail & Cloud Office

Best fit when

  • Swiss SMEs and freelancers replacing FreeMail with branded @domain mailboxes
  • Teams that want IMAP mail plus shared calendars, contacts, and Drive in one Swiss panel
  • Buyers already using Hostpoint domains/hosting who want same-vendor mail and support
  • Organizations that prioritize Swiss data location messaging and Swiss daytime phone support
  • Migrators from Gmail/GMX/Bluewin who need an included mailbox migration path

Poor fit when

  • Security programs that require zero-access / E2E encrypted mail by default
  • Enterprises needing SSO/SCIM-centric identity and deep SaaS compliance tooling out of the box
  • Teams that only want free freemail without a domain or paid plan
  • Self-host or fully open-source groupware mandates
  • Buyers who need a published independent security audit report before shortlisting

Consider instead when

  • When: You need end-to-end encrypted, zero-access mail as the primary control

    Consider: Proton Mail or Tuta

    Hostpoint is conventional hosted Open-Xchange mail, not a zero-knowledge mailbox.

  • When: You want a broader Swiss cloud suite (kDrive, Swiss Meet, etc.) under one multi-product vendor

    Consider: Infomaniak kMail

    Compare suite breadth vs Hostpoint’s registrar/hosting + Cloud Office focus.

  • When: You need Microsoft/Google admin ecosystems, global collaboration defaults, or advanced DLP

    Consider: Microsoft 365 or Google Workspace

    Trade Swiss-operator simplicity for global SaaS depth and US-group jurisdiction.

  • When: You want German privacy-oriented hosted mail with OpenPGP-centric workflows

    Consider: mailbox.org or Mailfence

    Different legal HQ and crypto posture; Hostpoint is Swiss SME groupware-first.

Infomaniak kMail

Best fit when

  • SMEs and associations wanting Swiss-hosted name@domain email with standard IMAP clients
  • Teams that prefer an integrated kSuite workspace (mail + drive + meet) under one Swiss operator
  • Orgs that need a published B2B DPA, dual-site Swiss backups, and SPF/DKIM/DMARC on domains
  • Buyers who value open-source mobile clients even if the mail backend is SaaS-only
  • Individuals in OECD countries open to free my kSuite with known feature and residency limits

Poor fit when

  • Requirements for default zero-access E2EE with user-held keys on every message
  • Need to self-host the mail server stack (kMail is SaaS-only)
  • French HDS health-data hosting (vendor states HDS certification is not planned)
  • Free-tier signup outside OECD residency / without mobile verification
  • Very large estates that need more than kSuite's published per-offer user ceiling without a custom deal

Consider instead when

  • When: You need zero-access end-to-end encryption as the default mail model

    Consider: Proton Mail

    Different trust model: client-side E2EE vs Infomaniak operator-held keys for optional encryption

  • When: You want European hosted mail with a different encryption or non-profit posture

    Consider: Mailfence or Posteo

    Compare encryption UX, storage model, and commercial terms on each vendor site

  • When: You need full control of the MTA and storage stack

    Consider: Self-hosted mail (e.g. mailcow/Stalwart) or a host that publishes server software

    Infomaniak mobile apps are OSS; the hosted service is not self-hostable

Open questions for due diligence

Hostpoint E-Mail & Cloud Office

  • What is the current Sub-Processor List for E-Mail & Cloud Office (including spam/AV engines, backup tooling, Audriga, any CDN)?
  • Does your contract package explicitly attach the web-hosting DPA annex to standalone Cloud Office mailboxes?
  • Any US-group processors in the live list that would change a CLOUD Act or transfer assessment?
  • Is there a customer-facing ISO/SOC report for Hostpoint operations beyond data-center facility claims?
  • Data residency guarantees in writing for dual backup locations (both fully in Switzerland)?

Infomaniak kMail

  • Request the current subprocessor list scoped to Infomaniak Mail mailbox content (not only account billing).
  • Confirm whether optional encryption is fully rolled out on mobile apps for your required clients.
  • Validate seat ceilings, SLA, and restore RPO/RTO against your RTO targets for the chosen kSuite/Mail plan.
  • For regulated sectors: map FADP/GDPR DPA clauses and any sector addenda (FINMA mapping exists; HDS does not).