Vergelijk ArkiaSuite en Unomed Flows op mogelijkheden, rechtsgebied, waarborgen en geschiktheid voor Europese kopers.
Beide vermeld als alternatief voor: Google Workspace, Microsoft 365
France· Office Productivity Suite
Needs review
Shortlist when you want a French all-in-one workspace on operator-owned servers in Savoie with a public Art. 28 DPA and frank security limits. Skip when you need SecNumCloud/HDS, E2EE, mature Apple clients, or multi-admin 24/7 operations. Consider mailbox.org, Kolab Now or Nextcloud instead in those cases.
Switzerland· Office Productivity Suite
Needs review
Shortlist for Swiss practices wanting AI-prepared referrals, filing, ICD-10-GM suggestions and dictation drafts inside an existing browser-based PIS with mandatory human approval. Skip if you need a full PIS replacement, no US-group cloud processors, or public ISO/SOC evidence before pilot. Consider LiteScribe or HappyScribe when the only gap is transcription rather than multi-step practice administration.
Gemarkeerde rijen verschillen tussen de twee producten.
| Kenmerk | ArkiaSuite | Unomed Flows |
|---|---|---|
| Land van herkomst | France | Switzerland |
| Categorie | Office Productivity Suite | Office Productivity Suite |
| Open source | Nee | Nee |
| Self-hosted | Nee | Nee |
| Hoofdkantoor | France | Switzerland |
| Juridische entiteit | GS Informatique EURL (SIREN 925 179 079, RCS Chambéry) | Unomed AG, Tramstrasse 9, 8050 Zurich, Switzerland (CHE-374.858.885) |
| Toepasselijk recht | Niet vermeld | Swiss law / Swiss FADP (DSG) framing on privacy pages; German legal texts stated as binding |
| VS-moeder / zeggenschap | Geen bekende VS-moeder | Geen bekende VS-moeder |
| CLOUD Act-blootstelling (indicatief) | Middel | Middel |
| EU-hostingstatus | Gehost in de EU | Gedeeltelijk |
| Hosting / residentie | Content on GS Informatique hardware in Frontenex (primary) and Faverges (encrypted backup). Payments via Stripe Payments Europe (Ireland, US-group payment processor). Password checks via Have I Been Pwned k-anonymity API. TLS via Let's Encrypt. No AWS/GCP/Azure claimed for content. | Vendor claims Swiss data-centre hosting and a locally operated LLM in Switzerland. Privacy lists CH for hosting/DB, file storage, email and SMS; Ireland for identity/liveness; Denmark for speech. Observed api.unomed.ch CSP references AWS S3 eu-central-2 and AWS Rekognition/Cognito eu-west-1. Firebase Cloud Messaging for push; Cloudflare/Google Analytics on the website. Full named processor list on request. |
| Samenvatting | French-hosted all-in-one workspace: cloud files, email, browser office docs, calendar and photo backup on the operator's own servers in Savoie. | Swiss AI workflow automation that prepares referrals, filing, coding and report drafts inside existing browser-based medical practice software for human approval. |
| Tags |
| In één oogopslag | ArkiaSuite | Unomed Flows |
|---|---|---|
| HQ | Frontenex, Savoie, France | Zurich, Switzerland |
| Legal entity | GS Informatique EURL (SIREN 925 179 079) | Unomed AG (CHE-374.858.885) |
| Hosting model | Operator-owned servers (not AWS/GCP/Azure) | Niet vermeld |
| Self-host | No (vendor-operated SaaS) | Niet vermeld |
| Open source | No | No |
| Commercial model | Free tier + subscription storage/mail upgrades | Per finished workflow run; free first-run trial path; monthly cancel |
| Product focus | Niet vermeld | AI admin workflows inside existing practice software |
| Self-hosted | Niet vermeld | Not offered as standard (Enterprise mentions own deployment; details not public) |
| Key capabilities | ArkiaSuite | Unomed Flows |
|---|---|---|
| EU-operated | Ja | Ja |
| Hosted in France | Ja | Niet vermeld |
| Public Art. 28 DPA | Ja | Niet vermeld |
| Free tier | Ja | Niet vermeld |
| Files + mail + docs | Ja | Niet vermeld |
| Human approval gate | Niet vermeld | Ja |
| Existing PIS overlay | Niet vermeld | Ja |
| Swiss hosting (claimed) | Niet vermeld | Ja |
| No patient-data training (claimed) | Niet vermeld | Ja |
Operator-owned file sync in Savoie
ArkiaCloud stores and syncs files from Windows, browser or phone, with expiring password-protected share links, team spaces, trash and prior versions. Primary disks sit in Frontenex; nightly encrypted backups go to a second GS Informatique site in Faverges.
Email with optional custom-domain Pro
ArkiaMail provides ad-free mailboxes with spam filtering and optional two-factor authentication. Free accounts include a limited mailbox; larger boxes and ArkiaMail Pro on the customer's own domain are provisioned as paid add-ons (Pro is set up with the operator, not only self-serve).
Browser docs compatible with Office formats
ArkiaDocs offers word processing, spreadsheets and presentations in the browser with multi-user editing and claimed compatibility with Word, Excel and PowerPoint files, living on the same account as files and mail.
Calendar, contacts and photo backup
ArkiaAgenda syncs shared calendars, contacts and tasks with phone and desktop clients. ArkiaPhotos backs up phone photos and groups them by date, place and face; face templates are computed on Frontenex servers and can be disabled on request.
Windows desktop app shipping now
A native Windows 10/11 64-bit app (site lists version 1.6.0) auto-syncs chosen folders and opens mail, files, docs and calendar in one window. Android is described as in Play Store review; macOS and iOS clients are still in development.
Trigger-and-step workflows with mandatory approval
Practices assemble workflows from listed triggers (referral arrived, dictation finished, lab result, refill request, insurer question, and more) and preparation steps (extract, match patient, suggest codes, draft report, file, encrypt-send). The vendor states the last step is always human review and approval before results are used.
Referral intake without retyping
Ready-made template path: when a referral PDF arrives, Flows reads patient and referrer fields, prepares patient creation in the practice system, and prepares a receipt confirmation. Staff confirm the match before anything is written. Aimed at Swiss referral volume rather than generic OCR demos.
ICD-10-GM code suggestions from documentation
After a consultation is documented, Flows can suggest matching ICD-10-GM codes and only enters them once approved. Coding responsibility stays with the professional; the product prepares candidates inside the practice process.
Runs inside existing browser-based PIS UIs
Unomed claims to work on the visible interface of the practice software (like an assistant), without database access or replacing the system. Public list covers 16-plus systems with official partnerships named for Swiss-MR, Axenita, inSuite, Nereida, ePaad and roaadent among others. Desktop-only stacks need a custom discussion.
Dictation and findings preparation
Workflows can turn finished dictations into structured report drafts (including referrer-short versions) and prepare findings for naming and filing into the proposed record. Unclear patient matches are meant to be resolved before filing, not auto-committed.
| Assurance & compliance | ArkiaSuite | Unomed Flows |
|---|---|---|
| Independent security / no-logs audit | Not found No public third-party security or no-logs audit PDF found on the site. | Not found No public independent audit PDF or no-logs audit page found on unomed.ch. |
| ISO 27001 | Not found No ISO 27001 claim located on arkiasuite.fr. | Not found No ISO 27001 certificate claim located on product, security or trust pages. |
| SOC 2 / SOC 3 | Not found | Not found No SOC 2/3 report claim found. |
| GDPR / EU data protection | Vendor claimed French EURL controller/processor; public privacy policy and Art. 28 contract. Confirm fit for your processing roles. | Vendor claimed Swiss FADP (DSG) and GDPR both referenced in the privacy policy; Unomed AG is Swiss controller/processor depending on context. Confirm DPA for B2B healthcare use. |
| US CLOUD Act exposure (indicative) | Partial French entity with no known US parent; content on operator-owned FR servers. Residual exposure via Stripe (US-group payments) and Have I Been Pwned password API. Not legal advice. | Partial Swiss entity / no known US parent, but US-group subprocessors appear: AWS (S3 eu-central-2, Rekognition/Cognito eu-west-1 per CSP), Firebase Cloud Messaging, Cloudflare and possibly Google Analytics on the marketing site. Indicative exposure medium. Not legal advice. |
| Data processing agreement (B2B) | Vendor claimed Public Art. 28 subcontracting agreement accepted at signup/order; printable signature annex available. | Vendor claimed Privacy policy §9 states processing on behalf of healthcare providers under contractual arrangements (data processing agreement). Request the current DPA and named subprocessor schedule. |
| EU AI Act | Not applicable Face grouping on photos is a biometric-adjacent feature for the account holder's own library; product is not marketed as a general-purpose AI system. | Unknown Product is AI-centric for administrative preparation with human approval. No public EU AI Act classification or conformity statement found. |
| SecNumCloud / HDS | Not found Vendor materials do not claim SecNumCloud or HDS; submitter also stated none. | Niet vermeld |
| Considerations & known limitations | ArkiaSuite | Unomed Flows |
|---|---|---|
| No disk encryption at rest on site | Medium Vendor states Frontenex disks are protected by physical lock, not encryption at rest. Off-site backups are encrypted because they travel. Theft of powered-off disks or physical access is a different threat model than hyperscaler encrypted volumes. | Niet vermeld |
| No end-to-end encryption | Medium Administrator access can technically read stored files. Fine for many SMEs that need server-side search and previews; incompatible with E2EE mandates. | Niet vermeld |
| Single-operator support and admin | Medium Art. 28 text states only Gérald Sonzogni has admin access and answers support. Strong accountability, weak redundancy for holidays, illness or exit planning. | Niet vermeld |
| Limited non-Windows clients | Medium Windows app ships; Android and Apple clients are not fully released. Browser access mitigates some gaps but not all mobile workflows. | Niet vermeld |
| No SecNumCloud, HDS or public audit | High No independent audit, ISO 27001, SOC 2, SecNumCloud or HDS found. Public-sector and health buyers with those gates must look elsewhere. | Niet vermeld |
| US-group payment subprocessor | Low Stripe Payments Europe processes cards. Content is said not to leave GS Informatique servers, but payment metadata still involves a US-group processor. | Niet vermeld |
| US-group cloud services on the data path | Niet vermeld | Medium Despite Swiss hosting claims, observed and disclosed paths include AWS services and Firebase push. Sovereignty-sensitive buyers should obtain the named processor list and assess CLOUD Act / transfer risk with counsel. |
| No public independent security audit | Niet vermeld | Medium No ISO 27001, SOC 2 or independent audit artefacts were found on the public site. Healthcare procurement may need questionnaires, penetration-test summaries or on-request reports before production use. |
| AI preparation errors in clinical administration | Niet vermeld | Medium Vendor openly states suggestions can be wrong. Residual risk remains if practices over-trust auto-prepared codes, patient matches or report drafts; approval UX and training matter. |
| PIS coverage and desktop limits | Niet vermeld | Low Supported browser-based systems are listed, but missing PIS brands and non-browser desktop software may block adoption until Unomed confirms feasibility. |
When: You need a mail-centric European suite with a longer public track record
Consider: mailbox.org or Proton Mail
Stronger mail heritage; less emphasis on operator-owned photo backup in Savoie
When: You want groupware with calendar/mail and more mature multi-platform clients
Consider: Kolab Now
Swiss/European groupware peer in the catalog
When: You want to operate the stack yourself on chosen EU infrastructure
Consider: Nextcloud
Self-host platform rather than GS Informatique-operated SaaS
When: You only need dictation or meeting transcription, not multi-step referral and filing workflows
Consider: LiteScribe or HappyScribe
Those catalog peers focus on transcription/notes rather than Swiss PIS overlay automation.
When: You need general-purpose cross-app automation across Office/Google stacks outside Swiss healthcare templates
Consider: Microsoft 365 or Google Workspace automation
Broader ecosystems, different jurisdiction and healthcare workflow depth.