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Unomed Flows

Swiss AI workflow automation that prepares referrals, filing, coding and report drafts inside existing browser-based medical practice software for human approval.

Gedeeltelijk gehost in de EU
workflow-automationaihealthcaremedical-practicesswitzerlandswiss-fadppractice-software
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Unomed Flows is AI workflow automation from Zurich-based Unomed AG for Swiss medical practices that want less retyping without replacing their practice information system. It runs on the browser interface of software the practice already uses, prepares structured results such as referral intake, document filing and ICD-10-GM code suggestions, then waits for a person to approve before anything is committed.

The product exists for a narrow Swiss problem: clinical information is already digital, but staff still print, retype and file between systems that do not talk to each other. Flows targets those in-between steps rather than selling another full practice suite.

The concrete differentiator is human-gated automation inside named Swiss practice systems (the company lists 16-plus interfaces and several official vendor partnerships), with vendor claims that patient workflow data stays in Swiss data centres and is not used to train models.

Swiss-operatedHuman approval gateExisting PIS overlaySwiss hosting (claimed)No patient-data training (claimed)

Shortlist for Swiss practices wanting AI-prepared referrals, filing, ICD-10-GM suggestions and dictation drafts inside an existing browser-based PIS with mandatory human approval. Skip if you need a full PIS replacement, no US-group cloud processors, or public ISO/SOC evidence before pilot. Consider LiteScribe or HappyScribe when the only gap is transcription rather than multi-step practice administration.

Key capabilities

Practices assemble workflows from listed triggers (referral arrived, dictation finished, lab result, refill request, insurer question, and more) and preparation steps (extract, match patient, suggest codes, draft report, file, encrypt-send). The vendor states the last step is always human review and approval before results are used.

Ready-made template path: when a referral PDF arrives, Flows reads patient and referrer fields, prepares patient creation in the practice system, and prepares a receipt confirmation. Staff confirm the match before anything is written. Aimed at Swiss referral volume rather than generic OCR demos.

After a consultation is documented, Flows can suggest matching ICD-10-GM codes and only enters them once approved. Coding responsibility stays with the professional; the product prepares candidates inside the practice process.

Unomed claims to work on the visible interface of the practice software (like an assistant), without database access or replacing the system. Public list covers 16-plus systems with official partnerships named for Swiss-MR, Axenita, inSuite, Nereida, ePaad and roaadent among others. Desktop-only stacks need a custom discussion.

Workflows can turn finished dictations into structured report drafts (including referrer-short versions) and prepare findings for naming and filing into the proposed record. Unclear patient matches are meant to be resolved before filing, not auto-committed.

In één oogopslag

HQ
Zurich, Switzerland
Legal entity
Unomed AG (CHE-374.858.885)
Product focus
AI admin workflows inside existing practice software
Commercial model
Per finished workflow run; free first-run trial path; monthly cancel
Open source
No
Self-hosted
Not offered as standard (Enterprise mentions own deployment; details not public)

Best fit when

  • Swiss medical practices on supported browser-based PIS wanting less retyping of referrals and findings
  • Teams that require a visible approve step before AI-prepared data enters the record
  • Clinics standardising ICD-10-GM suggestion and dictation-to-report drafting inside current software
  • Buyers prioritising Swiss legal entity and Swiss-claimed workflow hosting over US productivity suites

Poor fit when

  • Organisations replacing the practice information system itself rather than automating adjacent admin steps
  • Desktop-only PIS environments with no browser UI unless Unomed confirms a custom connection
  • Procurement that forbids US-parent cloud subprocessors (AWS/Firebase/Cloudflare paths observed or disclosed)
  • Buyers needing published ISO 27001/SOC 2 reports or a fully public named subprocessor register on day one

Consider instead when

  • When: You only need dictation or meeting transcription, not multi-step referral and filing workflows

    Consider: LiteScribe or HappyScribe

    Those catalog peers focus on transcription/notes rather than Swiss PIS overlay automation.

  • When: You need general-purpose cross-app automation across Office/Google stacks outside Swiss healthcare templates

    Consider: Microsoft 365 or Google Workspace automation

    Broader ecosystems, different jurisdiction and healthcare workflow depth.

Jurisdictie & eigendom

Juridische entiteit
Unomed AG, Tramstrasse 9, 8050 Zurich, Switzerland (CHE-374.858.885)
Toepasselijk recht
Swiss law / Swiss FADP (DSG) framing on privacy pages; German legal texts stated as binding
VS-moeder / zeggenschap
Geen bekende VS-moeder
CLOUD Act-blootstelling (indicatief)
Medium
Hosting / residentie
Domein / dienstRolOperatorStatusBewijs
api.unomed.ch / Flows app backendCore API and workflow processingUnomed-claimed Swiss data centres; CSP evidences AWS S3 eu-central-2 · AWS (region eu-central-2 observed)GedeeltelijkPrivacy policy §13 (CH hosting); api.unomed.ch CSP connect-src s3.eu-central-2.amazonaws.com (2026-10-12)
Identity / liveness checkIdentity verificationAWS Rekognition / Cognito (eu-west-1) per CSP; privacy says EU Ireland processing, CH storage · AWSGedeeltelijkPrivacy §13; api CSP cdn.liveness.rekognition.amazonaws.com and cognito-identity.eu-west-1.amazonaws.com
Mobile push notificationsPush messaging tokensFirebase Cloud Messaging (Google) · GoogleNiet-EUPrivacy policy §15

No known US parent company. Swiss HQ is in EuropeanStack geographic scope. Indicative CLOUD Act exposure is medium because of US-group cloud services (AWS paths observed, Firebase push, Cloudflare/Google on website) despite Swiss/EU region claims. Not legal advice.

Duurzaamheid

Niet gevonden

No public sustainability or renewable-energy datacentre page found on unomed.ch during research (2026-10-12).

  • Independent security / no-logs auditNot found
  • ISO 27001Not found
  • SOC 2 / SOC 3Not found
  • GDPR / EU data protectionVendor claimed
  • +3

Considerations & known limitations

  • MediumUS-group cloud services on the data path

    Despite Swiss hosting claims, observed and disclosed paths include AWS services and Firebase push. Sovereignty-sensitive buyers should obtain the named processor list and assess CLOUD Act / transfer risk with counsel.

  • MediumNo public independent security audit

    No ISO 27001, SOC 2 or independent audit artefacts were found on the public site. Healthcare procurement may need questionnaires, penetration-test summaries or on-request reports before production use.

  • MediumAI preparation errors in clinical administration

    Vendor openly states suggestions can be wrong. Residual risk remains if practices over-trust auto-prepared codes, patient matches or report drafts; approval UX and training matter.

  • LowPIS coverage and desktop limits

    Supported browser-based systems are listed, but missing PIS brands and non-browser desktop software may block adoption until Unomed confirms feasibility.

Open questions for due diligence

  • Will Unomed provide the current named subprocessor list (legal entities) and sign a DPA covering Flows workflows before go-live?
  • Which exact Swiss datacentre operator hosts primary databases, and is any AWS account/region used for primary patient workflow storage versus only identity or object storage?
  • Are ISO 27001, SOC 2, or health-sector assessments available under NDA?
  • What does Enterprise 'own deployment' include (VPC, on-prem components, customer-managed keys)?
  • How is EU AI Act applicability assessed for administrative AI with mandatory human approval in Swiss practices serving cross-border patients?
Request vendor DPA / enterprise contact
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Veelgestelde Vragen

No. The vendor positions Flows as an overlay that prepares work inside the browser UI of software you already use. Official copy states there is no database access and no system migration requirement for supported browser-based processes. Desktop programs without a browser interface need a separate feasibility check.

Unomed states AI results can be incomplete or incorrect. Prepared patient matches, codes and texts are reviewed before approval. Medical decisions and final diagnosis code selection remain with the responsible professional. Rejecting a finished run still counts as billable work under the published commercial model, while failed or aborted runs do not.

Vendor pages claim Swiss data-centre hosting for Flows and state that customer patient data are not used to train AI models. The privacy policy lists Switzerland for hosting, storage, LLM processing, email and SMS; Ireland for identity/liveness processing; Denmark for speech recognition. Observed API CSP entries also reference AWS S3 (eu-central-2) and AWS Rekognition/Cognito (eu-west-1). Ask for the current named processor list and DPA before go-live.

Flows uses a usage model based on finished workflow runs (trigger plus following steps), not token counts. The company advertises a free first completed run for trial, monthly cancellation, and a spending cap that stops runs when reached. See the official Flows pricing page for current plan mechanics; do not treat third-party summaries as authoritative.

The public site lists 16-plus systems and names official partnerships including Swiss-MR, Axenita, inSuite, Nereida, ePaad and roaadent, plus further systems such as curaMED, Rockethealth, MediCloud MED, Pracmedio, E-Medicus, Medi Online, Denteo, HealthAdvisor and Latido. Unomed says it validates required steps and permissions per workflow; missing systems can be requested.